591372 - Crash [@ np32dsw.dll@0x7830 ] Adobe Shockwave for Director plugin

Status: RESOLVED WORKSFORME

(Plugins Graveyard :: Shockwave (Adobe), defect)

Description

[Carsten Book [:Tomcat]]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.10pre) Gecko/20100826 Firefox/3.6.10pre

Steps to reproduce:
-> Load http://www.nationalexpress.com/coach/index.cfm
->> Crash on Load -> http://crash-stats.mozilla.com/report/index/26c1443b-a9bf-47f5-b396-6f3512100827

Frame  	Module  	Signature [Expand]  	Source
0 	np32dsw.dll 	np32dsw.dll@0x7830 	
1 	np32dsw.dll 	np32dsw.dll@0x567a 	
2 	np32dsw.dll 	np32dsw.dll@0x12b5 	
3 	xul.dll 	xul.dll@0xcaec9c 	
4 	xul.dll 	xul.dll@0xca9f5d 	
5 	xul.dll 	xul.dll@0xca944f 	
6 	xul.dll 	xul.dll@0xc8d8c3 	
7 	xul.dll 	xul.dll@0xc8d1af 	
8 	xul.dll 	xul.dll@0xc8c041 	
9 	xul.dll 	xul.dll@0xc8755c 	
10 	xul.dll 	xul.dll@0xa75a16 	
11 	xul.dll 	xul.dll@0x1374ee 	
12 	xul.dll 	xul.dll@0x134753 	
13 	xul.dll 	xul.dll@0x1345cf 	
14 	xul.dll 	xul.dll@0x1032099 	
15 	xul.dll 	xul.dll@0x104e6b9 	
16 	xul.dll 	xul.dll@0x10030d2 	
17 	xul.dll 	xul.dll@0x11b42fc 	
18 	xul.dll 	xul.dll@0xf6a3a5 	
19 	xul.dll 	xul.dll@0xf6a2e1 	
20 	xul.dll 	xul.dll@0xf6a1c2 	
21 	xul.dll 	xul.dll@0xde074f 	
22 	xul.dll 	xul.dll@0xbded89 	
23 	xul.dll 	xul.dll@0x12f97 	
24 	firefox.exe 	firefox.exe@0x2471 	
25 	firefox.exe 	firefox.exe@0x1c2d 	
26 	firefox.exe 	firefox.exe@0x7505 	
27 	firefox.exe 	firefox.exe@0x735c 	
28 	kernel32.dll 	BaseProcessStart

Comment 2

[Daniel C]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 ( .NET CLR 3.5.30729)

See also bug 576522 which I filed not long before this one was filed. I went to test if this bug still exists and got bp-68719c91-edce-428a-bd5d-1ebe62110104. The original crash was [@ np32dsw.dll@0x7820 ] and the recent one is [@ np32dsw.dll@0x7830 ].

about:plugins says:

Shockwave for Director

    File: np32dsw.dll
    Version: 11.5.9.615
    Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615

MIME Type 	Description 	Suffixes 	Enabled
application/x-director 	Shockwave Movie 	dir,dxr,dcr 	Yes

Which has been updated since the original crash which had version 11.5.7.609 (Firefox also updated from 3.6.6 to 3.6.13).

http://crash-stats.mozilla.com/query/query?query_search=signature&query_type=exact&query=np32dsw.dll%400x7820&process_type=any&hang_type=any&do_query=1 shows 196 crashes in the last week.

http://crash-stats.mozilla.com/query/query?query_search=signature&query_type=exact&query=np32dsw.dll%400x7830&process_type=any&hang_type=any&do_query=1 shows 3680 crashes in the last week.

This is the 30th most common crash in Firefox 3.6.13: http://crash-stats.mozilla.com/topcrasher/byversion/Firefox/3.6.13

This is the most common signature of the np32dsw.dll crashes: http://crash-stats.mozilla.com/query/query?product=Firefox&version=ALL%3AALL&range_value=1&range_unit=weeks&date=01%2F04%2F2011+13%3A13%3A20&query_search=signature&query_type=contains&query=np32dsw.dll&build_id=&process_type=any&hang_type=any&do_query=1

What can be done to help fix this? Neither updating Firefox nor updating the plugin has changed the fact that this crash has been happening for many months.

Comment 3

[Carsten Book [:Tomcat]]

(In reply to comment #2)
> What can be done to help fix this? Neither updating Firefox nor updating the
> plugin has changed the fact that this crash has been happening for many months.

chofmann, do you know if we have any contacts at adobe for this crash ?

Comment 4

[chris hofmann]

marcia has the latest contact list info

Comment 5

[Marcia Knous [:marcia]]

I just emailed Adobe to try to clarify who the contact is for this particular issue, and get a better list of who should be added to which bugs. Stay tuned.

(In reply to comment #4)
> marcia has the latest contact list info

Comment 6

[Marcia Knous [:marcia]]

Adding Krishnan to the bug.

Comment 7

[Bob Clary [:bc] (inactive)]

tested with lastest shockwave on windows and mac intel and could not reproduce on Beta/11, Aurora/12, Nightly/13