Closed Bug 592303 Opened 11 years ago Closed 11 years ago

Application always loads with 2 additional 'Mail' Toolbars - Due to McAfee Internet Security Suite

Categories

(Thunderbird :: Mail Window Front End, defect)

x86
Windows 7
defect
Not set
normal

Tracking

(blocking-thunderbird3.1 -)

RESOLVED WORKSFORME
Tracking Status
blocking-thunderbird3.1 --- -

People

(Reporter: gary.cheers, Assigned: standard8)

References

()

Details

(Whiteboard: [gs][gssolved])

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 ( .NET CLR 3.5.30729)
Build Identifier: Thunderbird 3.1


See http://www.netsultant.co.uk/TB_Menu_Bug.png

Reproducible: Always

Steps to Reproduce:
1. Load Application
To cycle...
2. Right click to uncheck 2nd checked 'Mail' toolbar
4. Appears as normal until application is next restarted.
Actual Results:  
Application loads again with 2 additional 'Mail' toolbars

Expected Results:  
Application should load with a single 'Mail' toolbar.

This bug has disappeared and reappeared in previous versions. Although, I cannot be specific on version numbers.

I suspect the bug is related to updates from legacy versions and a lack of 'clean up'.
Confirming and sticking on a radar as I know of two other computers that have this issue.

Gary what extensions do you have installed?
Status: UNCONFIRMED → NEW
blocking-thunderbird3.1: --- → ?
Ever confirmed: true
Keywords: qawanted
Hi Mark,

TB Version = 3.1.3

Installed Extensions

British English Dictionary 1.19 - Compatible
Delete Junk Context Menu 0.3.2.1  - Not Compatible
Enigmail 1.1.2 - Compatible
Folderpane Tools 0.6 - Compatible
ImportExportTools (Mboximport enhanced) 2.3.4 - Compatible
Mail Redirect 0.7.4 - Not Compatible
Remove Duplicate Messages (Alternate) 0.3.3 - Compatible
Thunderbird Message Import/Export Filter 1.3.7.6 - Compatible
Xpunge 0.4 - Not Compatible
(In reply to comment #2)
> Hi Mark,
> 
> TB Version = 3.1.3
> 
> Installed Extensions
> 
> British English Dictionary 1.19 - Compatible
> Delete Junk Context Menu 0.3.2.1  - Not Compatible
> Enigmail 1.1.2 - Compatible
> Folderpane Tools 0.6 - Compatible
> ImportExportTools (Mboximport enhanced) 2.3.4 - Compatible
> Mail Redirect 0.7.4 - Not Compatible
> Remove Duplicate Messages (Alternate) 0.3.3 - Compatible
> Thunderbird Message Import/Export Filter 1.3.7.6 - Compatible
> Xpunge 0.4 - Not Compatible

And wehn you start in -safe-mode you don't get two Mail toolbars ?
Running

C:\Progam Files (x86)\Lanikai 3.1 Beta 1\thunderbird.exe -safe-mode

Yes I do still get the 2 'Mail' toolbars.

http://www.netsultant.co.uk/TB_Toolbars_SafeMode.png
Do you happen to have a version of McAfee installed?
Yes I do have McAfee installed but the TB Add-on has been removed.
Thanks for the confirmation. I have been looking at this today and have confirmed that it appears to be at least McAfee Internet Security suite that is causing the issue, there may be other versions available that also cause the issue, but this is the one I have been testing with.

From what I can tell, McAfee is installing the following files into the Thunderbird installation directory (e.g. C:\Program Files (x86)\Mozilla Thunderbird):

chrome\msktbird.jar
components\IMskTB.xpt
components\MskTB.dll

This is an incorrect way of extending Thunderbird and their extension is actually broken in Thunderbird 3.1 and also breaks the toolbars as a result.

Removing msktbird.jar seems enough to fix the extra mail toolbars issue. Given that the functionality is already broken in 3.1, then you're not going to loose anything by that as far as I can tell.

I shall be contacting McAfee shortly and explaining the issue to them and how to resolve it.
Assignee: nobody → bugzilla
Keywords: qawanted
Summary: Application always loads with 2 additional 'Mail' Toolbars → Application always loads with 2 additional 'Mail' Toolbars - Due to McAfee Internet Security Suite
(In reply to comment #7)
> From what I can tell, McAfee is installing the following files into the
> Thunderbird installation directory (e.g. C:\Program Files (x86)\Mozilla
> Thunderbird):
> 
> chrome\msktbird.jar
> components\IMskTB.xpt
> components\MskTB.dll

chrome\xpinstall.xpi

is another file that gets installed/altered (and messes with the UI)
Your suggestion appears to have resolved the problem.

I simply deleted the following file...

chrome\msktbird.jar

Propose:

If this file is only related to McAfee, maybe check McAfee Add-on status and remove this file if not installed as a clean-up process of installer?

The most recent McAfee Add-on was simply terrible and many will have undoubtedly un-installed it like myself. This clearly does not un-install cleanly.

On first impressions, any seemingly 'wrong' GUI problems would certainly concern users with this problem who might choose to upgrade TB in future.

Thanks for helping me resolve.
Whiteboard: http://gsfn.us/t/1eznp
Whiteboard: [gs]
I have just installed McAfee Total Protection as a free upgrade as subscription was due for renewal.

This issue came back as soon as McAfee installed.

Method to resolve:-

1. Close TB
2. Remove files listed above
3. Reinstall TB
Update
======

We have been in contact with McAfee, and they confirm that they have now resolved the issue with their installation. They are currently expecting to release a fix to their issue with an update of software in December 2010.
Whiteboard: [gs] → [gs][close in December]
blocking-thunderbird3.1: ? → -
McAfee deployed a fix in December and from my tests it seemed to be working fine.

If there are outstanding issues, please inform McAfee.
Status: NEW → RESOLVED
Closed: 11 years ago
Resolution: --- → WORKSFORME
I've marked http://getsatisfaction.com/mozilla_messaging/topics/toolbar_wont_disappear SOLVED.

but to fully close the gsfn/bugzilla loop, please revisit and drop follow up comments in gfsn http://getsatisfaction.com/mozilla_messaging/tags/bug_592303

... and change whiteboard c/[close in December]/[gssolved]/
(In reply to comment #13)
> but to fully close the gsfn/bugzilla loop, please revisit and drop follow up
> comments in gfsn http://getsatisfaction.com/mozilla_messaging/tags/bug_592303

When I looked earlier I thought they were all closed and the comments on them were appropriate enough that I didn't need to comment again.
Whiteboard: [gs][close in December] → [gs][gssolved]
yeah. in these cases, extra comments probably don't matter - I see now there's so few people watching them.
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