Lost folders and subfolders detached on update

RESOLVED INCOMPLETE

Status

--
critical
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: bcholley, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [support])

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 ( .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.2.8) Gecko/20100802 Thunderbird/3.1.2

I was offered to update to Mozilla 5 and accepted. The system suggested that I already had compact folders, did I wish to have them again (or something like that).  I said OK and lost folders and found sub folders in the inbox detached from their main folders.  There seems to be no way back.  What the hell is going on?

Reproducible: Didn't try

Comment 1

8 years ago
Brian, did you get your issue sorted out?  maybe antivirus trashed your folder
Severity: major → critical
Component: Migration → General
QA Contact: migration → general
Whiteboard: [support]

Comment 2

7 years ago
lacks requested information.
if you no longer see problem on newer release, please change resolution to WORKSFORME.
if you do see the problem on newer release, please update the bug with details.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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