592818 - Hang when sending an email that includes an image

Status: RESOLVED WORKSFORME

(MailNews Core :: Networking: SMTP, defect)

Description

[Marc Frappier]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; fr; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 ( .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; fr; rv:1.9.2.8) Gecko/20100802 Thunderbird/3.1.2

Sometimes, when I reply to an email that contains an image, Thunderbird hangs (infinite loop using a full CPU) when sending the reply, with the the "adjonction" (french version of Thunderbird, should mean including an attachment).

If I delete the image from the message, then sending the email works perfectly fine.

My outgoing server is in SSL/TLS

An example of eml that generates an infinite loop is available at

http://www.dmi.usherb.ca/~frappier/bug-thunderbird-example.eml

Reproducible: Always

Steps to Reproduce:
See example email at 

http://www.dmi.usherb.ca/~frappier/bug-thunderbird-example.eml
Actual Results:  
I have to cancel thunderbird, because even if i cancel the sending of the message, the infinite loop still continues.

Comment 1

[Ludovic Hirlimann [:Usul]]

Can you gather a stack trace when this is happening (see https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report) ?

Comment 2

[Marc Frappier]

ok; will do so, but I need to install windbg, which I will do next week.

In the mean time, disabling the indexing feature has solved the problem.

Comment 3

[Wayne Mery (:wsmwk)]

(In reply to comment #1)
> Can you gather a stack trace when this is happening (see
> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report) ?

Marc, an smtp:5 log may also be helpful - https://wiki.mozilla.org/MailNews:Logging

Comment 4

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to last comment. If you feel this change was made in error, please respond to this bug with your reasons why.

Comment 5

[Marc Frappier]

I'm currently using 3.1.5 and the problem is still there, although less frequent than in previous versions.  I have reverted to 2.0.0.24 and it worked fine for an entire week, so it looks like the problem is indeed related to version 3.

I have installed windbg and I am currently running it.  I will send a stack trace as soon as possible.

Comment 6

[Marc Frappier]

Thunderbird hung on a file selection window when trying to attach a file, after running it all day with no problem.  This is not the typical situation where hanging has occurred.  yet, I'm joining the log file generated by windbg (which doesn't seem very useful to me, unfortunately).

Comment 7

[Marc Frappier]

Attachment: Windbg log while running thunderbird 3.1.5 on 2010-10-26

Comment 8

[Marc Frappier]

Attachment: Stack trace using windbg

The problem occurs on a specific email which is provided in the next attachment.

The problem arises when I press the file button ("classer" in french, see attached jpeg of screen display) on this email.  It does not disappear from the inbox and it is not filed in the requested folder.  If I try again, same problem. In the status bar, thunderbird displays "Downloading message" ("Téléchargement des messages" and nothing happens.  When I try to quit thunderbird, the window disappars, but the process keeps running and uses the a full CPU.  I have to cancel it using the task manager to stop it.

Comment 9

[Marc Frappier]

Attachment: Sample email that causes thunderbird to hang

Comment 10

[Marc Frappier]

Attachment: imap log

Imap log for previous problem

Comment 11

[Marc Frappier]

Attachment: screenshot of thunderbird

Comment 12

[Wayne Mery (:wsmwk)]

Awesome work Marc. Unfortunately the stacktrace is missing the trace.  Perhaps the instructions are not great, because you're not the first person I've seen who didn't include 
 !analyze -v -hang
or 
 !analyze -v -f

were you using the instructions at https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg ?


Also, your log is imap and not smtp

Comment 13

[Marc Frappier]

Thanks Wayne.  I tried to follow the instructions on the web page you mentioned, and did use !analyze -v -f
but windbg doesn't produce a log; so I copied the windbg window content to get the log provided.

I can reproduce the hang whenever I want.  It only hangs on this particular email, after the following actions:
- reply to the email (it works fine)
- try to "file" the email in a local subfolder (the "file" doesn't do anything)
- quit thunderbird (it enters an infinite loop; I break it in windbg; do the commands
  |* ~* kp
  |* !analyze -v -f
  |* lm
but the log is not produced, even if I try to close it.

If you have other instructions to get the trace, I'll do it.

See next attachment for smtp log

Best regards

Comment 14

[Marc Frappier]

Attachment: smtp log

Comment 15

[Ludovic Hirlimann [:Usul]]

Trying to forward the attached email opens a blank window on Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:2.0b8pre) Gecko/20101101 Thunderbird/3.3a1pre. Trying to get a stack trace doesn't result in anything useful.

I suspect something is going wrong in libmime. David could you have a look ?

Changing os to All , confirming that the attached message *as* an issue.

Comment 16

[David :Bienvenu]

WFM with a trunk debug build - forwarding the message brought up the compose window, populated with the contents of the message, and I was able to send the message. Ludo, do you see anything on the error console? Were you forwarding the message from the .eml file, or did you save the .eml file as a local folder first?

Comment 17

[Ludovic Hirlimann [:Usul]]

(In reply to comment #16)
> WFM with a trunk debug build - forwarding the message brought up the compose
> window, populated with the contents of the message, and I was able to send the
> message. Ludo, do you see anything on the error console? Were you forwarding
> the message from the .eml file, or did you save the .eml file as a local folder
> first?

I just opened the .eml file in a new window. 
I get Error: [Exception... "Component returned failure code: 0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED) [nsIMsgComposeService.initCompose]"  nsresult: "0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED)"  location: "JS frame :: chrome://messenger/content/messengercompose/MsgComposeCommands.js :: ComposeStartup :: line 1526"  data: no]
Source File: chrome://messenger/content/messengercompose/MsgComposeCommands.js
Line: 1750 in the Error console.

I get another popup but can't read it cause 1/2 it is off-screen (only the ok button is visible). 
Tested in -safe-mode.

Comment 18

[David :Bienvenu]

Ludo, I don't think you're seeing the same issue as the reporter. I do see a problem with forward from the .eml file, but I think that's a trunk-specific issue.

Comment 19

[David :Bienvenu]

And 3.1.6 has no problem forwarding the .eml file

Comment 20

[Ludovic Hirlimann [:Usul]]

(In reply to comment #18)
> Ludo, I don't think you're seeing the same issue as the reporter. I do see a
> problem with forward from the .eml file, but I think that's a trunk-specific
> issue.

Shall I file a separate bug for it ?

Comment 21

[David :Bienvenu]

(In reply to comment #20)

> Shall I file a separate bug for it ?

Yes, please. And I suspect it's more general than this particular .eml file, and that would be useful to verify.

Comment 22

[Ludovic Hirlimann [:Usul]]

Filed 610669

Comment 23

[Wayne Mery (:wsmwk)]

does this stil reproduce?

Comment 24

[Marc Frappier]

I didn't try the new version of Thunderbird since then (I moved to an old version, 2.0.0.24 (20100228), which works fine for what I need to do).

Comment 25

[Wayne Mery (:wsmwk)]

Joe, can  you reproduce?

Comment 26

[Joe Sabash [:JoeS1]]

(In reply to Wayne Mery (:wsmwk) from comment #25)
> Joe, can  you reproduce?

Can't reproduce here.
I can open the testcase eml and reply to it.
Running with:
Mozilla/5.0 (Windows NT 5.0; rv:12.0a2) Gecko/20120224 Thunderbird/12.0a2
(at the moment)

Comment 27

[Wayne Mery (:wsmwk)]

Thanks Joe. So, best information is this should work on some newer release.