Thunderbird loses address book entries.

RESOLVED INCOMPLETE

Status

Thunderbird
Address Book
--
critical
RESOLVED INCOMPLETE
7 years ago
5 years ago

People

(Reporter: Jim Peterson, Unassigned)

Tracking

({dataloss})

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme incomplete 2012-06-05])

(Reporter)

Description

7 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8
Build Identifier: Thunderbird/3.1.3

I was updating an address book entry.  For some reason Thunderbird showed it listed twice in the contacts list.  I deleted one of the entries and made the update.  After that it did not show the entry at all.  So, I added a new entry for that person.  Luckily I had a copy of the information somewhere else.  Later I went back to Thunderbird and the two original entries before the update were back plus the new one.  


Reproducible: Sometimes

Steps to Reproduce:
1.  Use address book.
2.
3.
Actual Results:  
See description above.

Expected Results:  
Address book entries should remain and not multiply themselves.

This is really just too flaky.  I have been trying to give Thunderbird a chance in spite of its bugs, but I really depend on my address book and need an email tool that I can depend on.
(Reporter)

Comment 1

7 years ago
I found that there seemed to be one entry with this problem in my address book.  If I opened it and then just closed it by clicking ok, I would see it twice in the contacts list.  I tried this with a different entry and it did not have the problem.  I tried opening the entry with the problem several times and clicking ok and still saw only two entries for it in the contact list.  I worked around the problem for now by creating a new entry and removing the old one.

The other problems with the entries disappearing and then reappearing are probably related to this.

Comment 2

7 years ago
Jim, check out Bug 609074. It might be one or more of your MAB files getting it's "hidden" attribute enabled/disabled for some reason. Just a thought.

Comment 3

6 years ago
Jim, 
Did you figure out this issue?
Did comment 2 below help?

(In reply to Jim Scott from comment #2)
> Jim, check out Bug 609074. It might be one or more of your MAB files getting
> it's "hidden" attribute enabled/disabled for some reason. Just a thought.
Severity: major → critical
Keywords: dataloss
Jim Peterson (reporter), do you still see this bug with recent versions of TB (TB12)?

Are you using Mailing Lists in your address book?
Mailing Lists do create physical duplicates of AB entries, and ghost duplicates of Mailing List entries (which look and behave mostly like AB entries) (see bug 628035)

Wayne, otherwise, if no reply, you think we can close this incomplete?
Whiteboard: [closeme incomplete 2012-06-05]
see comment 4
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → INCOMPLETE
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