The "Software Update" window for Firefox 3.6.2 requiring me to restart Firefox pops up every time since it was updated, even after rebooting and reopening Firefox.

RESOLVED INCOMPLETE

Status

()

Toolkit
Application Update
--
minor
RESOLVED INCOMPLETE
8 years ago
2 years ago

People

(Reporter: Josh, Unassigned)

Tracking

1.9.2 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)

The "Software Update" window for Firefox 3.6.2 requiring me to restart Firefox pops up every time since it was updated, even after rebooting and reopening Firefox.

Reproducible: Always

Steps to Reproduce:
1.Installed latest version of Firefox from mozilla.com on 9-8-2010
2.Opened Firefox
3.
Actual Results:  
"Software Update" window prompting me to restart Firefox for the update "Firefox 3.6.2" to be installed pops up on opening Firefox.

Expected Results:  
I've restarted it several times with no change.

The only add-on I have installed is Adblock Plus

Updated

8 years ago
Component: General → Application Update
Product: Firefox → Toolkit
QA Contact: general → application.update
Version: unspecified → 1.9.2 Branch
Please attach (using the 'Add an attachment' link above) the following files which can be located with a default install as follows:

Type the following in the Start Menu -> run box and press return.
%USERPROFILE%
Then navigate to \Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\

active-update.xml

navigate to the updates subdirectory
if present, last-update.log and backup-update.log

navigate to the 0 subdirectory under updates
update.status and if present update.log
An additional question: Do you use the Zonealarm Forecefield software on your system ?

Comment 3

2 years ago
Josh has not replied
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INCOMPLETE
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