594359 - The "Software Update" window for Firefox 3.6.2 requiring me to restart Firefox pops up every time since it was updated, even after rebooting and reopening Firefox.

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[Josh]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)

The "Software Update" window for Firefox 3.6.2 requiring me to restart Firefox pops up every time since it was updated, even after rebooting and reopening Firefox.

Reproducible: Always

Steps to Reproduce:
1.Installed latest version of Firefox from mozilla.com on 9-8-2010
2.Opened Firefox
3.
Actual Results:  
"Software Update" window prompting me to restart Firefox for the update "Firefox 3.6.2" to be installed pops up on opening Firefox.

Expected Results:  
I've restarted it several times with no change.

The only add-on I have installed is Adblock Plus

Comment 1

[Robert Strong (they/them - no direct email)]

Please attach (using the 'Add an attachment' link above) the following files which can be located with a default install as follows:

Type the following in the Start Menu -> run box and press return.
%USERPROFILE%
Then navigate to \Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\

active-update.xml

navigate to the updates subdirectory
if present, last-update.log and backup-update.log

navigate to the 0 subdirectory under updates
update.status and if present update.log

Comment 2

[Matthias Versen [:Matti]]

An additional question: Do you use the Zonealarm Forecefield software on your system ?

Comment 3

[Wayne Mery (:wsmwk)]

Josh has not replied