595125 - crashed video

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Tony Peters]

User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b5) Gecko/20100101 Firefox/4.0b5
Build Identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b5) Gecko/20100101 Firefox/4.0b5

having black screen with toshiba a660 runing windows 7 64bit nvidia 3d video 

Reproducible: Sometimes

Steps to Reproduce:
1.after the brower up for while 
2.
3.
Actual Results:  
the brower had to be closed restarted 

Expected Results:  
i got the brower back but it almost crashed windows 7

not of brower needs to be restarted

Comment 1

[Ludovic Hirlimann [:Usul]]

Make sure that your drivers are up to date ?

can you reproduce ?

Comment 2

[Tyler Downer [He/Him]]

What website are you seeing this at? Is it using flash to play the video? update your flash and your video drivers.

Comment 3

[Hüseyin ASLITÜRK]

I have same bug at my laptop which is sony vaio vpcf115fm.

Operating System
	MS Windows 7 Home Premium 64-bit (Turkish)
CPU
	Intel Core i7 720QM
	Clarksfield 45nm Technology
RAM
	6.0GB Dual-Channel DDR3 @ 664MHz (9-9-9-24)
Motherboard
	Sony Corporation VAIO (N/A)
Graphics
	Nvidia Defaul @ 1920x1080
	NVIDIA GeForce GT 330M

Comment 4

[Tyler Downer [He/Him]]

Huseyin, please give the same info that was asked of the reporter in comments 1 and 2. What website, are your video drivers up to date, what plugins is being used to play the video (flash, quicktime, etc) and is it up to date, etc.

Comment 5

[Hüseyin ASLITÜRK]

Yes my drivers are up to date, i was install (258.96_notebook_winvista_win7_64bit_international_whql.exe)

i cant reproduce this issue, because no exec web page. It occurs randomly i think. Maybe Flash plug-in cause it my flash version 10,0,32,18.

Comment 6

[Tyler Downer [He/Him]]

That is a very old version of flash player. update to 10.1 r82 or later and try again. So this doesn't happen on a specific webpage?

Comment 7

[Hüseyin ASLITÜRK]

Attachment: screen where firefox creshed

Comment 8

[Hüseyin ASLITÜRK]

I was update to 10,1,82,76 and it crashed when i lunch firefox after update. I was add attachment screen shot of it.

Comment 9

[Tyler Downer [He/Him]]

Are you getting a crash or a hang? They are different (crash, firefox closes unexpectedly) (hang, firefox stops responding) your issue also does not sound like the reporters problem. He was getting a crash when watching a video, you seem to be getting a hang upon startup. You can test by creating a new profile. If you still get the problem, open a new bug.

Comment 10

[Hüseyin ASLITÜRK]

It is a hang :) but it is not occurs when firefox start, it is occurs randomly.

Comment 11

[Tyler Downer [He/Him]]

alright, then you are seeing a different bg. Please create a new testing profile, http://support.mozilla.com/en-US/kb/managing+profiles, and see if it happens there. If it does, please open a new bug and cc me to it.

Comment 12

[Swarnava Sengupta (:Swarnava)]

cant reproduce on Firefox 11, 12b4,13 and 14

for support please ask question in https://support.mozilla.org/questions/new