595329 - Cannot login to get email, nor send.

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Bob]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.9) Gecko/20100824 Firefox/3.6.9 (.NET CLR 3.5.30729)
Build Identifier: version 2000, sp3, Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.9) Gecko/20100825 Thunderbird/3.1.3, AVG 9.0.851

AVG Antivirus does not allow Thunderbird to login when "Get Mail" is clicked.
I have the latest and greatest patched Free AVG.
I have the latest and greatest Thunderbird.
I can succeed to receive and send mail if I disable e-mail checking on AVG.
While trying to login, Thunderbird uses almost 100% of cpu.
Turn off AVG email scanning and Thunderbird gets the mail.
ISP for e-mail is CenturyLink.com.

Reproducible: Always

Steps to Reproduce:
1.Install Thunderbird.
2.Set up a user account.
3.Get and send mail - okay.
4.Install AVG Anti-virus Free Edition with E-mail Scanner enabled.
5.No longer can Get nor Send e-mail.
Actual Results:  
Near 100% cpu usage.
PC client and server mail client never finish shaking hands.
No e-mail received.

Expected Results:  
Peak in cpu usage and receive and send mail.

Comment 1

[Ludovic Hirlimann [:Usul]]

I have avg installed on my system and don't see this.

Any special settings for AVG - that migth trigger this ?

I'm going to close this as invalid as the issue ain't in  TB. You should be able to get support at http://support.mozillamessaging.com and probably on AVG's site. 

I'll try to help here if you answer my questions too :D

But this ain't a bug in TB.

Comment 2

[Ludovic Hirlimann [:Usul]]

please comment here, not by email :D

 Hi Ludovic,

Thanks for checking.

All settings are default for the failure. It could also be a problem at my ISP, CenturyLink.

On AVG, the only change for success is to set E-mail Scanner to uncheck Scan Incoming Messages.

Works okay with Scan Outgoing checked.

If I find a safer solution, I will let you know. 

How did you setup thunderbird wrt to virus scanning ( there's an option somewhere) ...