clicking links in messages does not launch any browser - no obvious errors

RESOLVED INVALID

Status

Thunderbird
General
--
minor
RESOLVED INVALID
7 years ago
7 years ago

People

(Reporter: Kevin, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

7 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.9) Gecko/20100824 Firefox/3.6.9
Build Identifier: 

Can't launch any browser from a link in a email message.

Reproducible: Always

Steps to Reproduce:
1.Launch TB
2.Click a message with a link in it
3.Nothing happens
Actual Results:  
Nothing happens. Must use copy and paste for any link.

Expected Results:  
Well the default browser should launch and open the page that the link points to.

Error in console is only thing that shows.
Error: uncaught exception: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIExternalProtocolService.loadUrl]"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: chrome://communicator/content/contentAreaClick.js :: openLinkExternally :: line 188"  data: no]

Solutions I've tried that yielded nothing:
http://forum.freespire.org/showthread.php?t=5676
http://ubuntuforums.org/showthread.php?t=177888
http://en.kioskea.net/faq/1910-thunderbird-opening-http-links-in-firefox
Several others I can't recall or find at the moment.
I've removed theme's and add-on to try to fix it. All I have managed to do is make it so that no link including built in ones won't launch a browser.
I've made IE my default and then switch back to FF but no luck.
(Reporter)

Comment 1

7 years ago
Sorry, I forgot to add this:
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.9) Gecko/20100825 Lightning/1.0b2 Thunderbird/3.1.3
So this is on windows right ?

does it work better in -safe-mode (http://support.mozillamessaging.com/en-US/kb/Safe+Mode) ?
(Reporter)

Comment 3

7 years ago
Yes on windows 7 64 bit.
No safe-mode doesn't change the behavior. Same error:
Error: uncaught exception: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIExternalProtocolService.loadUrl]"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: chrome://communicator/content/contentAreaClick.js :: openLinkExternally :: line 188"  data: no]

I should also point out that I've un-installed and installed as well as just re-installed overtop of itself. I've tried removing the contents of the profile folder so that I had re-enter all my mail server information. Still no luck on getting a change.
mark any idea what might be broken here ?
(Reporter)

Comment 5

7 years ago
I located the problem. It was Comodo Firewall that was silently blocking Thunderbird from doing it's thing. Specifically it was the "Defense+Security" level that was enabled. Once I disable it then Thunderbird could once again launch the browser.
(Reporter)

Updated

7 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INVALID
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