PSM Crashing under certain funky circumstances.

VERIFIED WORKSFORME

Status

P3
critical
VERIFIED WORKSFORME
18 years ago
2 years ago

People

(Reporter: bugzillaabuse, Assigned: javi)

Tracking

({crash, relnote})

1.0 Branch
x86
Windows NT
crash, relnote

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: relnote-user)

(Reporter)

Description

18 years ago
Happens in: NT 11-08-09
Does not happen in: Mac 11-07-17, Linux 11-05-09

Reason for Severity: Crashing.

Reproducible: Always, when it happens once.

Steps to Reproduce: 
1. Open browser
2. Use any PSM related feature (visiting http://www.accountonline.com will do)


Actual Results: PSM.EXE failure.
Expected Results: Would be nice if it worked.
(Assignee)

Comment 1

18 years ago
This is caused by a corrupt component.reg file.

If you delete the file at
c:\program files\common file\netscape shared\security\component.reg

the crash should go away.  (At least it did for me.)
(Assignee)

Comment 2

18 years ago
Is there any way we can get this release noted?
(Assignee)

Comment 3

18 years ago
Can we add  release note that says something along the following lines:

If PSM crashes for you everytime you try to make an SSL connection, this is most
likely caused by a corrupt component.reg file.  To fix this, remove the file
C:\Program Files\Common Files\Netscape Shared\Security\component.reg and then
re-launch Netscape6.  At this point you should be able to do SSL connections again.
Keywords: relnote
(Reporter)

Comment 4

18 years ago
Adding Status Whiteboard as well.  By the way, this solution worked for me.
Whiteboard: relnote-user

Comment 5

18 years ago
changing QA contact to junruh@netscape.com
QA Contact: nitinp → junruh

Updated

18 years ago
Keywords: crash

Comment 6

18 years ago
Marking worksforme.
Status: NEW → RESOLVED
Last Resolved: 18 years ago
Resolution: --- → WORKSFORME

Comment 7

18 years ago
Verified.
Status: RESOLVED → VERIFIED

Comment 8

18 years ago
Mass changing Security:Crypto to PSM
Component: Security: Crypto → Client Library
Product: Browser → PSM
Version: other → 2.1

Comment 9

18 years ago
Mass changing Security:Crypto to PSM

Updated

14 years ago
Component: Security: UI → Security: UI
Product: PSM → Core

Updated

10 years ago
Version: psm2.1 → 1.0 Branch
Product: Core → Core Graveyard
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