596541 - 500 Internal Server error trying to access some crash IDs

Status: VERIFIED FIXED

(Socorro :: General, task)

Description

[Stephen Donner [:stephend] Not actively reading bugmail]

http://crash-stats.mozilla.com/report/index/4a0fa4db-8d1c-434a-b841-54e6a2100914 throws a 500 Internal Server Error ("Unable to complete request" error message):

GET /report/index/4a0fa4db-8d1c-434a-b841-54e6a2100914 HTTP/1.1
Host: crash-stats.mozilla.com
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.9) Gecko/20100824 Firefox/3.6.9 SearchToolbar
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en,en-us;q=0.5
Accept-Encoding: gzip,deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive: 115
Connection: keep-alive
<snip>

HTTP/1.1 500 Internal Server Error
Date: Wed, 15 Sep 2010 10:14:59 GMT
Server: Apache
X-Powered-By: PHP/5.2.9
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
<snip>

Etag: 9113bfbd7aaf42a458df55831660720f
Last-Modified: Tue, 14 Sep 2010 19:09:48 -0700
X-Backend-Server: pm-app-generic05
ntCoent-Length: 1945
Connection: close
Content-Type: text/html; charset=UTF-8
Content-Encoding: gzip
Content-Length: 888

I ran a link-checker on prod, and found this; didn't see it on staging.

Comment 2

[Ryan Snyder [:ryansnyder] [:rsnyder] [:rysny]]

Per aravind the web service layer is not returning any errors when making this request.  However, we're still waiting to get a dump from the kohana log before we can figure out what this problem is.

Comment 3

[Ryan Snyder [:ryansnyder] [:rsnyder] [:rysny]]

Committing fix and testing on stage:

Sending        webapp-php/application/controllers/report.php
Sending        webapp-php/application/views/report/index.php
Transmitting file data ..
Committed revision 2518.

Comment 4

[Ryan Snyder [:ryansnyder] [:rsnyder] [:rysny]]

Fixing minor typo:

Sending        application/controllers/report.php
Transmitting file data .
Committed revision 2519.

Comment 5

[Ryan Snyder [:ryansnyder] [:rsnyder] [:rysny]]

This needs to be pushed to production with release 1.804

Comment 6

[Stephen Donner [:stephend] Not actively reading bugmail]

Ryan, how do I verify this on staging?  I didn't see it in comment 0, and not sure how to reproduce, again.  Thanks!  (I did run a link-checker on staging, and saw a bunch of broken links, still.)

https://crash-stats.stage.mozilla.com/report/index/466f7904-0887-4111-8850-1e7392100914
https://crash-stats.stage.mozilla.com/report/index/373a93de-f25d-41ac-9f58-c6c262100912, etc.

Comment 7

[Stephen Donner [:stephend] Not actively reading bugmail]

Although http://crash-stats.mozilla.com/report/index/4a0fa4db-8d1c-434a-b841-54e6a2100914 has incomplete data (this is known for a few reports during the push/rollback/patching), it's no longer returning a 500.

Verified FIXED.