User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322) Build Identifier: firefox 3.6.9 Saved passwords are gone and Adobe plug-in keeps on saying not installed (even if I clicked on the install several times). This happens after installed the supplemental language support to be able to write Korean characters needed for Groupmail Business edition. I followed the steps indicated at: http://www.group-mail.com/asp/common/articles.asp?id=109 After configuring groupmail to send Korean characters, restarted the machine, no saved passwords are seen in Firefox. Also, it keepss on asking to install Adobe plug-in, when I install and refresh the page, it says its not installed. When reinstall Firefox, saved passwords and plug-in are back but when restart the machine, its not there anymore. I decided to do the System Restore and it finally worked. However, i need to make trhe Groupmail work along with the Korean characters. Reproducible: Always Steps to Reproduce: 1. Install the language packs as indicate on the Groupmail procedure at http://www.group-mail.com/asp/common/articles.asp?id=109 2. Restarted machine 3. Open Firefox 4. It will ask for the password on a website 5. Also, visit a site with plug-n and the pictures/animation will not display because plug-in is not installed 6. Reinatalled Firefox and everything is back 7. Restart machine again, and passwords and plug-in are mssing Actual Results: 1. removed the Korean language 2. restarted machine - no good 3. reinstalled Firefox and passwords and plug-in are back 4. restarted machine - password and plug-in are missing again 5. uninstalled Groupmail Business edition, restarted machine 6. saved passwords and plug-in still missing 7. I run the System Restore for a later date and Firefox finally wored normally Expected Results: Firefox is already working normally. But I expect that Firefox will also work normal after installing Groumail and language pack. Please see above description. I hope you can give a clear explanation on this issue. Our company uses Firefox as the default browser and we do not want to use other avalable browsers. Thanks.
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Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question