Closed
Bug 597407
Opened 14 years ago
Closed 14 years ago
Firefox is crashing on startup with safemode [@ nsDocShell::SetupNewViewer(nsIContentViewer*) ]
Categories
(Firefox :: General, defect)
Tracking
()
VERIFIED
DUPLICATE
of bug 434403
People
(Reporter: smanches, Unassigned)
Details
User-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) Build Identifier: 3.6.10 I can't open Firefox. When I go to open it Crash Reporter opens immediately in both standard and safe mode. I have uninstalled and reinstalled Firefox with no luck. Also checked the forums....no luck. Below is the output from Crash reporter Add-ons: {20a82645-c095-46ed-80e3-08825760534b}:1.1,{ABDE892B-13A8-4d1b-88E6-365A6E755758}:1.0,jqs@sun.com:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.10 BuildID: 20100914125854 CrashTime: 1284731888 EMCheckCompatibility: true Email: smanches@troopers.state.ny.us FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1284730393 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1061 StartupTime: 1284731887 Theme: classic/1.0 Throttleable: 1 URL: about:blank Vendor: Mozilla Version: 3.6.10 Reproducible: Always Steps to Reproduce: 1.I go to open Firefox Crash Reporter opens immediately in both standard and safe mode 2. 3. Actual Results: Crash Reporter opens Expected Results: Firefox to open
Comment 1•14 years ago
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we need the crash ID, the technical details are in most cases useless for us. https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report#How_to_get_the_crash_ID_if_Firefox_crashes_on_startup And you have tried the basic troubleshooting things like starting in the Firefox safemode and a new profile already ?
Thanks Understood.... See below crash ID's there are several. Yes I tried in safe mode as well. Also uninstalled and reinstalled the app. Everything is set to the default settings with no plugins installed etc. Crash ID: bp-e1b9a28e-a0ab-45ab-8b07-f87292100917 Crash ID: bp-e1b9a28e-a0ab-45ab-8b07-f87292100917 Crash ID: bp-6b8259ea-6ed7-47dd-bfc3-b35862100917 Crash ID: bp-30d9fc9d-9e01-4d0b-ac81-94c642100917 Crash ID: bp-3875d426-46e1-4b43-a974-fb2e82100917 Crash ID: bp-3875d426-46e1-4b43-a974-fb2e82100917 Crash ID: bp-510985fb-152a-4934-a0f6-f277f2100917 Crash ID: bp-c1eaf3da-6fa1-4da0-a815-9398e2100917
Comment 3•14 years ago
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what are vgabocan.dll and basipsub.dll ? They appear in Firefox process space. Does it work if you start windows in the windows safemode and try to start Firefox ?
Updated•14 years ago
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Summary: I can't open Firefox. When I go to open it Crash Reporter opens immediately in both standard and safe mode. I have uninstalled and reinstalled Firefox with no luck. Also checked the forums....no luck. → Firefox is crfashing on startup with safemode [@ nsDocShell::SetupNewViewer(nsIContentViewer*) ]
Not sure what vgabocan.dll and basipsub.dll are. The are in the C:\windows\system32 directory Yes it works in windows safe mode.
Comment 5•14 years ago
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Can you upload both files to virustotal.com and post the result ? bug 434403 indicates that this can be malware and your crashes have the same signature. It must be something on your system that crashes Firefox and this software is disabled in the windows safemode.Firefox crashes if it tries to create the initial window. This are signs that there is on your system but it's not sure. Do you have AV software installed ?
Morning virustotal.com shows 11 and 12 hits for the two files you had me check. I went in and removed them in safe mode and firefox is working now. Yes I have McAfee and it didn't catch it. Thanks for all your help. You guy's rule.....Scott
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → FIXED
Comment 7•14 years ago
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fixed is only used if we fix seomthing in the Firefox source and that is not ht ecase here. I will mark this as dupe of bug 434403. I hope that there are no other files from the virus/trojan remaining
Resolution: FIXED → DUPLICATE
Status: RESOLVED → VERIFIED
Summary: Firefox is crfashing on startup with safemode [@ nsDocShell::SetupNewViewer(nsIContentViewer*) ] → Firefox is crashing on startup with safemode [@ nsDocShell::SetupNewViewer(nsIContentViewer*) ]
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Description
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