Attempting to expand to see folders previously imported from Outlook causes hang and "not responding"

RESOLVED INCOMPLETE

Status

Thunderbird
Folder and Message Lists
--
critical
RESOLVED INCOMPLETE
7 years ago
6 years ago

People

(Reporter: keith.pendrich, Unassigned)

Tracking

({hang, stackwanted})

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme 2011-12-05])

Attachments

(3 attachments, 2 obsolete attachments)

(Reporter)

Description

7 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C)
Build Identifier: 3.1.4

My wife and i both previously used Outlook for email. Some time ago we changed to Thunderbird and successfully imported all of our Outlook folders and mail. Has worked fine ever since until we upgraded to 3.1.4 yesterday. Now clicking on the arrow to the left of the Outlook Mail folder to expand it causes Thunderbird to crash, hence can no longer see or read these imported items.

Reproducible: Always

Steps to Reproduce:
1.Open Thunderbird
2.Click to expand Outlook folder
3.
Actual Results:  
Thnderbird crashes...actually get "not responding" message.

Expected Results:  
Have to close and restart Thunderbird to continue....still cant access imported Outlook folders.
Could you follow the instructions at https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report , make sure to replace firefox by thunderbird and get us a stack trace.
Component: General → Folder and Message Lists
Keywords: hang
QA Contact: general → folders-message-lists
(Reporter)

Comment 2

7 years ago
Created attachment 480118 [details]
Stacktrace from WinDbg

Comment 3

7 years ago
We'd need symbols to have a clue about what's happening on the stack. Ludo, can you help get symbols?
Attachment #480118 - Attachment mime type: application/octet-stream → text/plain
Keith can you try to disable BullGuard and restart the procedure ?

Comment 5

7 years ago
this isn't a problem with symbols.

reporter please install and use the *32bit* version of windbg, not the *64bit* version.
Created attachment 480959 [details]
Log file send by email after some bugzilla issues.

Comment 7

7 years ago
ludovic: that's the 64bit windbg. it isn't helpful.
(In reply to comment #7)
> ludovic: that's the 64bit windbg. it isn't helpful.

Wep - saw it after the upload. Keith is working on getting us a proper 32 bit stack trace.
Attachment #480959 - Attachment is obsolete: true
Attachment #480118 - Attachment is obsolete: true

Updated

7 years ago
Keywords: stackwanted
(Reporter)

Comment 9

7 years ago
Created attachment 482042 [details]
Latest (failed) attempt to run 32-bit Windbg

Can anybody give me any pointers as to what I am doing wrong?

Following the instructions exactly but Thunderbird fails to open when I press Go under the Debug menu.

Updated

7 years ago
Attachment #482042 - Attachment mime type: application/octet-stream → text/plain

Comment 10

7 years ago
(1640.1654): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=00000001 ebx=00000000 ecx=66fa0000 edx=001fdde8 esi=fffffffe edi=777e3ade
eip=00000023 esp=0112f87c ebp=0112f8a8 iopl=0         nv up ei pl nz na po nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
00000023 ??              ???
0:000> g

you shouldn't have used 'g' at this point, but it doesn't look like it mattered.

0x23
0x76992fda
ntdll!LdrpInitializeProcess+0x133f
ntdll!_LdrpInitialize+0x78
ntdll!LdrInitializeThunk+0x10

is a very strange crash :(

Updated

7 years ago
Summary: Attempting to expand to see folders previously imported from Outlook causes crash → Attempting to expand to see folders previously imported from Outlook causes hang and "not responding"
(Reporter)

Comment 11

7 years ago
Created attachment 482139 [details]
Another attempt...looks better to me...but what do I know. :)

Hopefully one of you guys might be able to make something of this.
Attachment #482139 - Attachment mime type: application/octet-stream → text/plain

Comment 12

7 years ago
Created attachment 515215 [details]
TB outlook import folder structure

(you have all your folders backed up, right? :) )

If you click on the top level folder called  Outlook Import  there should be nothing to list except other folders. Attached is the folder structure of a simple import which shows this.

So if you create a new top level fold XXX in local folders, and then with thunderbird shut down, in windows explorer copy the folders in Outlook Import to XXX, can you open folder XXX after starting thunderbird?


(In reply to comment #11)
> Created attachment 482139 [details]

doesn't look substantially different to me


(In reply to comment #0)
>...
> Has worked fine ever since until we upgraded to 3.1.4 yesterday. Now clicking
> on the arrow to the left of the Outlook Mail folder to expand it causes
> Thunderbird to crash, hence can no longer see or read these imported items.

so, this folder worked in version 2, on this windows 7 machine?

Comment 13

6 years ago
Keith?

(In reply to Wayne Mery (:wsmwk) from comment #12)
> Created attachment 515215 [details]
> 
> (In reply to comment #0)
> >...
> > Has worked fine ever since until we upgraded to 3.1.4 yesterday. Now clicking
> > on the arrow to the left of the Outlook Mail folder to expand it causes
> > Thunderbird to crash, hence can no longer see or read these imported items.
> 
> so, this folder worked in version 2, on this windows 7 machine?
Whiteboard: [closeme 2011-12-05]
RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
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