59870 - Mozilla cannot access this secure site.

Status: VERIFIED WORKSFORME

(Core :: Security: PSM, defect, P3)

Description

[Stephen Moehle]

Mozilla cannot access the above secure URL and provides no hint of why it
failed.  To reproduce:
1) Click on the above URL.
2) Mozilla will act like it is loading the page, but it will continue to display
the current page even though about half the time, the Location bar will be set
to the secure URL.
3) The lock icon should appear broken with the red background.
4) Click on the lock icon.  A dialog will display giving information about
bugzilla.mozilla.org, not about the secure page that just failed which is what I
would expect.

So there are two problems here.  The first is that Mozilla does not load the
page.  The second is that there is no way to find out what went wrong.

The console message I see is "Error loading URL
https://www.campaignsolutions.com/cgi-bin/ncommerce3/ExecMacro/profile.d2w/input?can_ref=199:
800004005."

This page loads fine in NN4, and in Mozilla I can load
https://www.fortify.net/sslcheck.html so PSM in Mozilla is at partially working.

Tested on Mozilla 111106 trunk build with PSM 1.3.

Comment 1

[Alvaro Munoz-Aycuens]

Works also for me on build id: 2000110721 with PSM 1.3, seems that could be the
same problem as bug 57783 also you can try PSM 1.4

Comment 2

[John Unruh]

Worksforme with PSM 1.4 with TLS (a new version of SSL) turned off. 
www.campaignsolutions.com is a TLS intolerant server. The workaround for the 
server is to apply a patch to make the server TLS compliant. The workaround for 
the client is to turn off TLS. With PSM 1.4 installed, open the Security 
Manager, click on Advanced, Options, and turn off TLS. After you install PSM 1.3 
from iPlanet, you can use the files below to replace 
the PSM 1.3 files. This is not the final version of PSM 1.4.

http://www.concentric.net/~unruh/linux-psm1.4.zip
http://www.concentric.net/~unruh/win-psm1.4.zip

Comment 3

[Stephen Moehle]

What about the second problem of Mozilla not giving me a damn clue as to what
was wrong?  When I clicked on the lock icon, I was given information about the
page I was currently on which in this case was the bugzilla bug page.  How am I
as a poor user possibly supposed to figure out what is going on?

Comment 4

[John Unruh]

Stephe, you are referring to an already open bug 33772 - "No warning when 
connection is not possible".

Comment 5

[Stephen Moehle]

Worksforme as well with the version of PSM 1.4 referenced above.

Comment 6

[John Unruh]

Verified worksforme.