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Firefox crash [@ nsThread::ProcessNextEvent(int, int*) ] due to McAfee Site Advisor 3.4.0

RESOLVED WORKSFORME

Status

()

Core
General
--
critical
RESOLVED WORKSFORME
7 years ago
4 years ago

People

(Reporter: Scoobidiver (away), Unassigned)

Tracking

({crash})

Trunk
x86
Windows 7
crash
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(crash signature)

(Reporter)

Description

7 years ago
Build : Mozilla/5.0 (Windows NT 6.1; rv:2.0b6) Gecko/20100101 Firefox/4.0b6

This is a crash signature that is present in 3.6.9, 4.0b5 and 4.0b6.
It is #35 top crasher for the last 2 weeks in 4.0b6.

Here are the comments about this crash in 4.0b6 :
"crash in reverse image search website, clicked on local uploading image (jpeg) file onto the servers. during file selection dialog"
"when i choose a picture to load it to facebook, it closes"

Signature	nsThread::ProcessNextEvent(int, int*)
UUID	00a5faa0-c002-4f65-8e06-b1b312100921
Time 	2010-09-21 23:02:03.139679
Uptime	216442
Last Crash	216451 seconds (2.5 days) before submission
Install Age	220123 seconds (2.5 days) since version was first installed.
Product	Firefox
Version	4.0b6
Build ID	20100914083612
Branch	2.0
OS	Windows NT
OS Version	6.1.7600
CPU	x86
CPU Info	AuthenticAMD family 16 model 2 stepping 2
Crash Reason	EXCEPTION_ACCESS_VIOLATION_EXEC
Crash Address	0x44000000
App Notes 	AdapterVendorID: 10de, AdapterDeviceID: 0400

Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 		@0x44000000 	
1 	xul.dll 	nsThread::ProcessNextEvent 	xpcom/threads/nsThread.cpp:547
2 	xul.dll 	mozilla::ipc::MessagePump::Run 	ipc/glue/MessagePump.cpp:110
3 	xul.dll 	xul.dll@0xb95e03 	
4 	xul.dll 	MessageLoop::RunInternal 	ipc/chromium/src/base/message_loop.cc:219
5 	xul.dll 	MessageLoop::RunHandler 	ipc/chromium/src/base/message_loop.cc:202
6 	xul.dll 	_SEH_epilog4 	
7 	xul.dll 	MessageLoop::Run 	ipc/chromium/src/base/message_loop.cc:176
8 	xul.dll 	nsBaseAppShell::Run 	widget/src/xpwidgets/nsBaseAppShell.cpp:175
9 	xul.dll 	nsAppShell::Run 	widget/src/windows/nsAppShell.cpp:243
(Reporter)

Updated

7 years ago
Summary: crash [@ nsThread::ProcessNextEvent(int, int*) ] → Firefox 4.0b6 crash [@ nsThread::ProcessNextEvent(int, int*) ]
(Reporter)

Comment 1

7 years ago
I add a similar signature to this bug.
It is #81 top crasher for the last 2 weeks in 4.0b6.

Signature	@0x0 | nsThread::ProcessNextEvent(int, int*)
UUID	fa9423e8-a8d3-4258-b6c0-1108e2100921
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 		@0x0 	
1 	xul.dll 	nsThread::ProcessNextEvent 	xpcom/threads/nsThread.cpp:547
2 	xul.dll 	mozilla::ipc::MessagePump::Run 	ipc/glue/MessagePump.cpp:110
3 	xul.dll 	xul.dll@0xb95e03 	
4 	xul.dll 	MessageLoop::RunInternal 	ipc/chromium/src/base/message_loop.cc:219
5 	xul.dll 	MessageLoop::RunHandler 	ipc/chromium/src/base/message_loop.cc:202
6 	xul.dll 	SearchTable 	obj-firefox/xpcom/build/pldhash.c:439
7 	xul.dll 	_SEH_epilog4
Summary: Firefox 4.0b6 crash [@ nsThread::ProcessNextEvent(int, int*) ] → Firefox 4.0b6 crash [@ nsThread::ProcessNextEvent(int, int*) ] [@0x0 | nsThread::ProcessNextEvent(int, int*) ]
(Assignee)

Updated

6 years ago
Crash Signature: [@ nsThread::ProcessNextEvent(int, int*) ] [@0x0 | nsThread::ProcessNextEvent(int, int*) ]
The correlations on this crash show overwhelmingly this is associated with the McAfee site advisor Add-on {4ED1F68A-5463-4931-9384-8FFF5ED91D92} and associated dlls
     99% (1572/1590) vs.  11% (4006/35032) NPMcFFPlg32.dll
     99% (1572/1590) vs.  12% (4157/35032) mcbrwctl.dll
     98% (1565/1590) vs.  12% (4220/35032) McSACorePS.dll
     99% (1568/1590) vs.  14% (4801/35032) sahook.dll

Happens in 3.6.x versions as well.
Crash Signature: [@ nsThread::ProcessNextEvent(int, int*) ] [@0x0 | nsThread::ProcessNextEvent(int, int*) ] → [@ nsThread::ProcessNextEvent(int, int*) ] [@0x0 | nsThread::ProcessNextEvent(int, int*) ]
Summary: Firefox 4.0b6 crash [@ nsThread::ProcessNextEvent(int, int*) ] [@0x0 | nsThread::ProcessNextEvent(int, int*) ] → Firefox crash [@ nsThread::ProcessNextEvent(int, int*) ] due to McAfee Site Advisor
McAfee Site Advisor version 3.4.0 -- no other versions are even slightly associated with this crash. All the associated .dlls are also 3.4.0.x versions and no others.
Summary: Firefox crash [@ nsThread::ProcessNextEvent(int, int*) ] due to McAfee Site Advisor → Firefox crash [@ nsThread::ProcessNextEvent(int, int*) ] due to McAfee Site Advisor 3.4.0
closeable, 2 years later?
Flags: needinfo?(scoobidiver)
(Reporter)

Comment 5

4 years ago
There have been no crashes for the last four weeks after 3.6.28.
Status: NEW → RESOLVED
Last Resolved: 4 years ago
Flags: needinfo?(scoobidiver)
Resolution: --- → WORKSFORME
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