Norton SONAR kills process "SeaMonkey" on latest nighties after the updater completes

RESOLVED WORKSFORME

Status

SeaMonkey
General
--
critical
RESOLVED WORKSFORME
8 years ago
6 years ago

People

(Reporter: Wyatt Childers, Unassigned)

Tracking

SeaMonkey 2.0 Branch
x86_64
Windows Vista

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [Halloween2011Bug][CLOSEME 2012-01-01 WFM])

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows NT 6.0; Win64; x64; rv:2.0b7pre) Gecko/20100916 Firefox/4.0b7pre
Build Identifier: Mozilla/5.0 (Windows NT 6.0; Win64; x64; rv:2.0b7pre) Gecko/20100916 Firefox/4.0b7pre

The Norton SONAR system will claim that SeaMonkey.exe is a virus and High security risk right after the updater fineshes SeaMonkey also hits 100k and locks up there right before Norton kills it off. SeaMonkey does not show in this entire process.

Reproducible: Always

Steps to Reproduce:
1.Download and install Norton Antivirus 2010
2.Download an outdated SeaMonkey nightly (jst like 1 day old)
3.Update the nightly
4.Watch the load bar load
5.Wait a few minutes
Actual Results:  
Norton Kills SeaMonkey as a Virus

Expected Results:  
SeaMonkey Launches with installed updates

It takes a full restart and redownload of the SeaMonkey program to use it again. But the profile is still fine.
(Reporter)

Comment 1

8 years ago
This no longer happens on Minefield but it has before so it might be as simple as contacting them to put it on a white list.
(Reporter)

Comment 2

8 years ago
Not Available
____________________________
____________________________
On computer as of
9/30/2010 at 4:43:23 PM
Last Used:
9/30/2010 at 4:45:06 PM
Startup Item: No
Launched: Yes
____________________________
____________________________
Very Few Users
Fewer than 10 users in the Norton Community have used this file.
____________________________
High
This file risk is high.
____________________________
Threat Details
SONAR Protection monitors for suspicious program activity on your computer.
____________________________
Origin

Downloaded from  Not Available
____________________________
URL Not Available
UNTESTED

Source
seamonkey.exe
____________________________
File Actions
File: c:\program files (x86)\seamonkey\seamonkey.exe
Removed
Running program: c:\program files (x86)\seamonkey\seamonkey.exe
Terminated
____________________________
Registry Actions
Registry entry: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Paths\seamonkey.exe, Registry Hive: 32 bit
Removed
____________________________
File Thumbprint:
Not Available
____________________________
John, any chance you can reach out to the Mozilla Norton contact, and have him contact me so we [SeaMonkey] can try to resolve this.

Comment 4

7 years ago
Is this reproducible with latest builds?

Updated

7 years ago
Whiteboard: [Halloween2011Bug][CLOSEME 2012-01-01 WFM]
Version: unspecified → SeaMonkey 2.0 Branch
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → WORKSFORME
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