599622 - Norton SONAR kills process "SeaMonkey" on latest nighties after the updater completes

Status: RESOLVED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Wyatt Childers]

User-Agent:       Mozilla/5.0 (Windows NT 6.0; Win64; x64; rv:2.0b7pre) Gecko/20100916 Firefox/4.0b7pre
Build Identifier: Mozilla/5.0 (Windows NT 6.0; Win64; x64; rv:2.0b7pre) Gecko/20100916 Firefox/4.0b7pre

The Norton SONAR system will claim that SeaMonkey.exe is a virus and High security risk right after the updater fineshes SeaMonkey also hits 100k and locks up there right before Norton kills it off. SeaMonkey does not show in this entire process.

Reproducible: Always

Steps to Reproduce:
1.Download and install Norton Antivirus 2010
2.Download an outdated SeaMonkey nightly (jst like 1 day old)
3.Update the nightly
4.Watch the load bar load
5.Wait a few minutes
Actual Results:  
Norton Kills SeaMonkey as a Virus

Expected Results:  
SeaMonkey Launches with installed updates

It takes a full restart and redownload of the SeaMonkey program to use it again. But the profile is still fine.

Comment 1

[Wyatt Childers]

This no longer happens on Minefield but it has before so it might be as simple as contacting them to put it on a white list.

Comment 2

[Wyatt Childers]

Not Available
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On computer as of
9/30/2010 at 4:43:23 PM
Last Used:
9/30/2010 at 4:45:06 PM
Startup Item: No
Launched: Yes
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Very Few Users
Fewer than 10 users in the Norton Community have used this file.
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High
This file risk is high.
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Threat Details
SONAR Protection monitors for suspicious program activity on your computer.
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Origin

Downloaded from  Not Available
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URL Not Available
UNTESTED

Source
seamonkey.exe
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File Actions
File: c:\program files (x86)\seamonkey\seamonkey.exe
Removed
Running program: c:\program files (x86)\seamonkey\seamonkey.exe
Terminated
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Registry Actions
Registry entry: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Paths\seamonkey.exe, Registry Hive: 32 bit
Removed
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File Thumbprint:
Not Available
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Comment 3

[Justin Wood (:Callek)]

John, any chance you can reach out to the Mozilla Norton contact, and have him contact me so we [SeaMonkey] can try to resolve this.

Comment 4

[Phoenix]

Is this reproducible with latest builds?