Note: There are a few cases of duplicates in user autocompletion which are being worked on.

total crash when clicking on any message header in mail reader window

RESOLVED WORKSFORME

Status

Thunderbird
Message Reader UI
--
critical
RESOLVED WORKSFORME
7 years ago
7 years ago

People

(Reporter: peter ehlert, Unassigned)

Tracking

({crash})

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

7 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.11pre) Gecko/20100926 Ubuntu/10.04 (lucid) Namoroka/3.6.11pre
Build Identifier: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.11pre) Gecko/20100922 Shredder/3.1.5pre

when I start Tbird and try to view any new or old message the entire program crashes/closes.  no error message.
restarts with no issues.
this is my first time using a pre release.
Ubuntu 10.04, 64 bit

Reproducible: Always

Steps to Reproduce:
1.start program
2.click on message to view

Actual Results:  
program closed/crashed
restarts quickly with no apparent issues
unable to view messages

Expected Results:  
open mail

none
(Reporter)

Comment 1

7 years ago
http://www.howtogeek.com/howto/29427/upgrade-to-the-latest-versions-of-your-favorite-ubuntu-software-with-ppas/#comment-102785
does it crash when started in safe mode?
 https://support.mozillamessaging.com/en-US/kb/Safe+Mode
Keywords: crash
(Reporter)

Comment 3

7 years ago
Yes, it does crash in Safe Mode (thanks for the sudo link)
I can send mail with no issues
I can reply if I select the message without the preview pane open
If I select and try to view in a separate tab or window it crashes

the only problem I have is viewing (other than as a reply or forward in line mode)
(Reporter)

Comment 4

7 years ago
see http://www.howtogeek.com/howto/29584/safely-remove-ppas-and-roll-back-to-stable-versions-in-ubuntu/#comment-102836
Can you get us a stack trace see https://wiki.ubuntu.com/MozillaTeam/Bugs#Obtain%20a%20backtrace%20from%20an%20apport%20crash%20report%20%28using%20gdb%29
(Reporter)

Comment 6

7 years ago
not having much luck with that... 
This GDB was configured as "x86_64-linux-gnu".
For bug reporting instructions, please see:
<http://www.gnu.org/software/gdb/bugs/>...
/usr/lib/firefox/firefox-bin: No such file or directory.
/tmp/tmp.YsN9VV6l7e/CoreDump: No such file or directory.
No stack.
peter@peter-laptop:~$ rm -fr $TMPDIR
peter@peter-laptop:~$ sudo TMPDIR=$(mktemp -d) 
usage: sudo -h | -K | -k | -L | -V
usage: sudo -v [-AknS] [-p prompt]
usage: sudo -l[l] [-AknS] [-g groupname|#gid] [-p prompt] [-U username] [-u
            username|#uid] [-g groupname|#gid] [command]
usage: sudo [-AbEHknPS] [-C fd] [-g groupname|#gid] [-p prompt] [-u
            username|#uid] [-g groupname|#gid] [VAR=value] [-i|-s] [<command>]
usage: sudo -e [-AknS] [-C fd] [-g groupname|#gid] [-p prompt] [-u
            username|#uid] file ...
peter@peter-laptop:~$ sudo apport-unpack /var/crash/_usr_lib_firefox_firefox-bin.1000.crash $TMPDIR
[Errno 2] No such file or directory: '/var/crash/_usr_lib_firefox_firefox-bin.1000.crash'
peter@peter-laptop:~$

Comment 7

7 years ago
You can run thunderbird with the command 'thunderbird -g' to start in gdb.
(Reporter)

Comment 8

7 years ago
nope:
This GDB was configured as "x86_64-linux-gnu".
For bug reporting instructions, please see:
<http://www.gnu.org/software/gdb/bugs/>...
Reading symbols from /usr/lib/thunderbird-3.1.5pre/thunderbird-bin...(no debugging symbols found)...done.

Comment 9

7 years ago
(In reply to comment #8)
> nope:
> This GDB was configured as "x86_64-linux-gnu".
> For bug reporting instructions, please see:
> <http://www.gnu.org/software/gdb/bugs/>...
> Reading symbols from /usr/lib/thunderbird-3.1.5pre/thunderbird-bin...(no
> debugging symbols found)...done.


That should leave you at a gdb console.  Also, you'll need to install thunderbird-dbg
(Reporter)

Comment 10

7 years ago
I reran the roll back using Ubuntu Tweak linked in comment #4, all is working well.
Thanks for your help
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → FIXED
what might have caused this - bad install?
Resolution: FIXED → WORKSFORME
(In reply to comment #11)
> what might have caused this - bad install?

Maybe a 32/64 bit library missmatch
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