Last Comment Bug 599722 - total crash when clicking on any message header in mail reader window
: total crash when clicking on any message header in mail reader window
Status: RESOLVED WORKSFORME
: crash
Product: Thunderbird
Classification: Client Software
Component: Message Reader UI (show other bugs)
: unspecified
: x86_64 Linux
: -- critical (vote)
: ---
Assigned To: Nobody; OK to take it and work on it
:
:
Mentors:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2010-09-26 06:02 PDT by peter ehlert
Modified: 2010-09-28 05:14 PDT (History)
4 users (show)
See Also:
Crash Signature:
(edit)
QA Whiteboard:
Iteration: ---
Points: ---


Attachments

Description peter ehlert 2010-09-26 06:02:36 PDT
User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.11pre) Gecko/20100926 Ubuntu/10.04 (lucid) Namoroka/3.6.11pre
Build Identifier: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.11pre) Gecko/20100922 Shredder/3.1.5pre

when I start Tbird and try to view any new or old message the entire program crashes/closes.  no error message.
restarts with no issues.
this is my first time using a pre release.
Ubuntu 10.04, 64 bit

Reproducible: Always

Steps to Reproduce:
1.start program
2.click on message to view

Actual Results:  
program closed/crashed
restarts quickly with no apparent issues
unable to view messages

Expected Results:  
open mail

none
Comment 2 Wayne Mery (:wsmwk, NI for questions) 2010-09-27 04:04:45 PDT
does it crash when started in safe mode?
 https://support.mozillamessaging.com/en-US/kb/Safe+Mode
Comment 3 peter ehlert 2010-09-27 08:59:35 PDT
Yes, it does crash in Safe Mode (thanks for the sudo link)
I can send mail with no issues
I can reply if I select the message without the preview pane open
If I select and try to view in a separate tab or window it crashes

the only problem I have is viewing (other than as a reply or forward in line mode)
Comment 6 peter ehlert 2010-09-27 10:11:18 PDT
not having much luck with that... 
This GDB was configured as "x86_64-linux-gnu".
For bug reporting instructions, please see:
<http://www.gnu.org/software/gdb/bugs/>...
/usr/lib/firefox/firefox-bin: No such file or directory.
/tmp/tmp.YsN9VV6l7e/CoreDump: No such file or directory.
No stack.
peter@peter-laptop:~$ rm -fr $TMPDIR
peter@peter-laptop:~$ sudo TMPDIR=$(mktemp -d) 
usage: sudo -h | -K | -k | -L | -V
usage: sudo -v [-AknS] [-p prompt]
usage: sudo -l[l] [-AknS] [-g groupname|#gid] [-p prompt] [-U username] [-u
            username|#uid] [-g groupname|#gid] [command]
usage: sudo [-AbEHknPS] [-C fd] [-g groupname|#gid] [-p prompt] [-u
            username|#uid] [-g groupname|#gid] [VAR=value] [-i|-s] [<command>]
usage: sudo -e [-AknS] [-C fd] [-g groupname|#gid] [-p prompt] [-u
            username|#uid] file ...
peter@peter-laptop:~$ sudo apport-unpack /var/crash/_usr_lib_firefox_firefox-bin.1000.crash $TMPDIR
[Errno 2] No such file or directory: '/var/crash/_usr_lib_firefox_firefox-bin.1000.crash'
peter@peter-laptop:~$
Comment 7 Micah Gersten 2010-09-27 10:41:26 PDT
You can run thunderbird with the command 'thunderbird -g' to start in gdb.
Comment 8 peter ehlert 2010-09-27 12:21:33 PDT
nope:
This GDB was configured as "x86_64-linux-gnu".
For bug reporting instructions, please see:
<http://www.gnu.org/software/gdb/bugs/>...
Reading symbols from /usr/lib/thunderbird-3.1.5pre/thunderbird-bin...(no debugging symbols found)...done.
Comment 9 Micah Gersten 2010-09-27 12:50:32 PDT
(In reply to comment #8)
> nope:
> This GDB was configured as "x86_64-linux-gnu".
> For bug reporting instructions, please see:
> <http://www.gnu.org/software/gdb/bugs/>...
> Reading symbols from /usr/lib/thunderbird-3.1.5pre/thunderbird-bin...(no
> debugging symbols found)...done.


That should leave you at a gdb console.  Also, you'll need to install thunderbird-dbg
Comment 10 peter ehlert 2010-09-27 20:42:10 PDT
I reran the roll back using Ubuntu Tweak linked in comment #4, all is working well.
Thanks for your help
Comment 11 Wayne Mery (:wsmwk, NI for questions) 2010-09-28 03:20:53 PDT
what might have caused this - bad install?
Comment 12 Ludovic Hirlimann [:Usul] 2010-09-28 05:14:19 PDT
(In reply to comment #11)
> what might have caused this - bad install?

Maybe a 32/64 bit library missmatch

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