total crash when clicking on any message header in mail reader window

RESOLVED WORKSFORME

Status

Thunderbird
Message Reader UI
--
critical
RESOLVED WORKSFORME
7 years ago
7 years ago

People

(Reporter: peter ehlert, Unassigned)

Tracking

({crash})

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

7 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.11pre) Gecko/20100926 Ubuntu/10.04 (lucid) Namoroka/3.6.11pre
Build Identifier: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.11pre) Gecko/20100922 Shredder/3.1.5pre

when I start Tbird and try to view any new or old message the entire program crashes/closes.  no error message.
restarts with no issues.
this is my first time using a pre release.
Ubuntu 10.04, 64 bit

Reproducible: Always

Steps to Reproduce:
1.start program
2.click on message to view

Actual Results:  
program closed/crashed
restarts quickly with no apparent issues
unable to view messages

Expected Results:  
open mail

none
(Reporter)

Comment 1

7 years ago
http://www.howtogeek.com/howto/29427/upgrade-to-the-latest-versions-of-your-favorite-ubuntu-software-with-ppas/#comment-102785
does it crash when started in safe mode?
 https://support.mozillamessaging.com/en-US/kb/Safe+Mode
Keywords: crash
(Reporter)

Comment 3

7 years ago
Yes, it does crash in Safe Mode (thanks for the sudo link)
I can send mail with no issues
I can reply if I select the message without the preview pane open
If I select and try to view in a separate tab or window it crashes

the only problem I have is viewing (other than as a reply or forward in line mode)
(Reporter)

Comment 4

7 years ago
see http://www.howtogeek.com/howto/29584/safely-remove-ppas-and-roll-back-to-stable-versions-in-ubuntu/#comment-102836
Can you get us a stack trace see https://wiki.ubuntu.com/MozillaTeam/Bugs#Obtain%20a%20backtrace%20from%20an%20apport%20crash%20report%20%28using%20gdb%29
(Reporter)

Comment 6

7 years ago
not having much luck with that... 
This GDB was configured as "x86_64-linux-gnu".
For bug reporting instructions, please see:
<http://www.gnu.org/software/gdb/bugs/>...
/usr/lib/firefox/firefox-bin: No such file or directory.
/tmp/tmp.YsN9VV6l7e/CoreDump: No such file or directory.
No stack.
peter@peter-laptop:~$ rm -fr $TMPDIR
peter@peter-laptop:~$ sudo TMPDIR=$(mktemp -d) 
usage: sudo -h | -K | -k | -L | -V
usage: sudo -v [-AknS] [-p prompt]
usage: sudo -l[l] [-AknS] [-g groupname|#gid] [-p prompt] [-U username] [-u
            username|#uid] [-g groupname|#gid] [command]
usage: sudo [-AbEHknPS] [-C fd] [-g groupname|#gid] [-p prompt] [-u
            username|#uid] [-g groupname|#gid] [VAR=value] [-i|-s] [<command>]
usage: sudo -e [-AknS] [-C fd] [-g groupname|#gid] [-p prompt] [-u
            username|#uid] file ...
peter@peter-laptop:~$ sudo apport-unpack /var/crash/_usr_lib_firefox_firefox-bin.1000.crash $TMPDIR
[Errno 2] No such file or directory: '/var/crash/_usr_lib_firefox_firefox-bin.1000.crash'
peter@peter-laptop:~$

Comment 7

7 years ago
You can run thunderbird with the command 'thunderbird -g' to start in gdb.
(Reporter)

Comment 8

7 years ago
nope:
This GDB was configured as "x86_64-linux-gnu".
For bug reporting instructions, please see:
<http://www.gnu.org/software/gdb/bugs/>...
Reading symbols from /usr/lib/thunderbird-3.1.5pre/thunderbird-bin...(no debugging symbols found)...done.

Comment 9

7 years ago
(In reply to comment #8)
> nope:
> This GDB was configured as "x86_64-linux-gnu".
> For bug reporting instructions, please see:
> <http://www.gnu.org/software/gdb/bugs/>...
> Reading symbols from /usr/lib/thunderbird-3.1.5pre/thunderbird-bin...(no
> debugging symbols found)...done.


That should leave you at a gdb console.  Also, you'll need to install thunderbird-dbg
(Reporter)

Comment 10

7 years ago
I reran the roll back using Ubuntu Tweak linked in comment #4, all is working well.
Thanks for your help
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → FIXED
what might have caused this - bad install?
Resolution: FIXED → WORKSFORME
(In reply to comment #11)
> what might have caused this - bad install?

Maybe a 32/64 bit library missmatch
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