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Steps to Reproduce --------------------------------------- 1. (Menu Bar) Tools>Sync>Sync Now (click) What should have happened: --------------------------------------- Firefox Sync icon should rotate in the status bar and then stop rotating when the sync has finished. Indicating the Firefox has sucessfully synced. What actually happened: ---------------------------------------- Firefox Sync icon rotates in the status bar and then stops and a blue "i" in a cirle followed by the words "Error While Syncing" appears in the status bar, indicating sync has failed.
I also have experienced this bug in UBUNTU w/ Firefox 3.6.10 and Firefox 4.0b6 and Firefox Minefield in addition on Mac Firefox 3.6.10 on Mac OSX 10.6.4 Firefox 4.0b6 on Mac OSX 10.6.4 Minefield on Mac OSX 10.6.4
I also have experienced this bug in Fedora 13 Firefox 3.6.10 On clicking ¨Ërror While Syncing¨ a dialogue box saying please update Firefox Sync appears, currently running Sync 1.4.4, which is the current version.
I confirm this problem happens with Minefield 4.0pre beta 7 (nightly build from Oct 6th) AND with the latest stable Firefox release, on my iMac and MacBook running the latest OS X 10.6.4. It happens *even if* I perform a complete, fresh install (trashed all Mozilla related files from the ~/Library/Application Support and ~/Library/Preferences, downloaded Firefox or Minefield, re-installed the program, created a new profile). Error console reads that it couldn't open library Weavecrypto.js in omni.jar file located in the Minefield package. Sometimes, instead of the above mentioned error message, I have another one that reads this.close is not a function (related to line 412 in chrome://global/content/bindings/notification.xml.
Seems Sync has changed format on server Error Console in FF 4beta6 says: 2010-10-07 22:50:48 Service.Main WARN Upgrade required to access newer storage version. on FF 3.6.xx, Sync(add-on) has been updated to 1.5 ( from 1.4 ) - this also changed the format on the server since sync is built into FF 4 beta - how does one update sync ?
This bug also occurs on my installation (Firefox 3.6.7 for OS/2). I have followed all the suggested fixes (disabled all other extensions, changed my password, changed my encryption phrase, reset toolbar, etc.). This evening I installed Firefox Sync on a friend's computer, and noticed that the format of the encryption phrase seems to have changed since I installed it on mine. Is there more than one version 1.5 of Sync? In trying to fix this I uninstalled Sync, and then tried to reinstall it from scratch. This revealed another bug: there is apparently no way to delete my account from the server, and no way to convince Sync that I am a new user rather than a returning user. How can I make Firefox forget that I once had Sync installed in the past?
Ditto, Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:22.214.171.124) Gecko/20100914 Firefox/3.6.10. Works fine on 2 other computers with same version of FF and of Sync. One is Mac Intel 10.5. The other is Windows XP. about:sync-log says: 2010-10-19 19:57:34 Service.Main INFO Loading Weave 1.5 2010-10-19 19:57:34 Engine.Bookmarks DEBUG Engine initialized 2010-10-19 19:57:34 Engine.Forms DEBUG Engine initialized 2010-10-19 19:57:34 Engine.History DEBUG Engine initialized 2010-10-19 19:57:34 Engine.Passwords DEBUG Engine initialized 2010-10-19 19:57:34 Engine.Prefs DEBUG Engine initialized 2010-10-19 19:57:34 Engine.Tabs DEBUG Engine initialized 2010-10-19 19:57:34 Engine.Tabs DEBUG Resetting tabs last sync time 2010-10-19 19:57:34 Service.Main INFO Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:126.96.36.199) Gecko/20100914 Firefox/3.6.10 2010-10-19 19:57:34 Service.Util DEBUG Using a fake svc object for @labs.mozilla.com/Weave/Crypto;2 2010-10-19 19:57:34 Service.Main DEBUG Caching URLs under storage user base: https://phx-sync334.services.mozilla.com/1.0/jhart50/ 2010-10-19 19:57:44 Service.Main INFO Logging in user jhart50 2010-10-19 19:57:45 Net.Resource DEBUG GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/info/collections 2010-10-19 19:57:46 Net.Resource DEBUG GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/storage/keys/pubkey 2010-10-19 19:57:46 Net.Resource DEBUG GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/storage/keys/privkey 2010-10-19 19:57:55 Net.Resource DEBUG GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/info/collections 2010-10-19 19:57:55 Service.Main DEBUG Clearing cached crypto records 2010-10-19 19:57:55 Service.Main DEBUG Clearing cached keys records 2010-10-19 19:57:55 Service.Main DEBUG Clearing cached meta record. 2010-10-19 19:57:55 Net.Resource DEBUG GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/storage/meta/global 2010-10-19 19:57:55 Service.Main DEBUG Weave Version: 1.5 Local Storage: 3 Remote Storage: 3 2010-10-19 19:57:55 Net.Resource DEBUG GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/storage/keys/pubkey 2010-10-19 19:57:55 Net.Resource DEBUG GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/storage/keys/privkey 2010-10-19 19:57:55 Net.Resource DEBUG GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/storage/crypto/clients 2010-10-19 19:57:55 Engine.Clients DEBUG Purging bad data after failed unwrap crypto: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIKeyObjectFactory.keyFromString]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: file:///Users/jhart/Library/Application%20Support/Firefox/Profiles/u1ofw2ex.default/extensions/%7B340c2bbc-ce74-4362-90b5-7c26312808ef%7D/modules/base_records/crypto.js :: anonymous :: line 196" data: no] 2010-10-19 19:57:55 Net.Resource DEBUG DELETE success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/storage/clients 2010-10-19 19:57:55 Engine.Clients DEBUG Resetting clients last sync time 2010-10-19 19:57:55 Engine.Clients WARN Sync failed 2010-10-19 19:57:55 Engine.Clients DEBUG Total (ms): sync 268, syncStartup 267, resetClient 5, wipeClient 5, resetLastSync 2, wipeServer 129 2010-10-19 19:57:55 Service.Main DEBUG Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [IWeaveCrypto.generateRandomKey] Stack trace: SyncEngine__syncStartup()@engines.js:412 < anonymous()@engines.js:196 < SyncEngine__sync()@engines.js:749 < anonymous()@engines.js:196 < WrappedNotify()@util.js:115 < Engine_sync()@engines.js:206 < WeaveSvc__syncEngine()@service.js:1559 < anonymous()@service.js:1415 < WrappedNotify()@util.js:115 < WrappedLock()@util.js:87 < WrappedCatch()@util.js:66 < sync()@service.js:1332 < anonymous()@sync.js:380 2010-10-19 19:57:55 Service.Engines DEBUG Could not get engine: clients 2010-10-19 19:57:55 Service.Main DEBUG Exception: Some engines did not sync correctly No traceback available
(In reply to comment #1) > I also have experienced this bug in UBUNTU w/ > > Firefox 3.6.10 > and > Firefox 4.0b6 > and > Firefox Minefield > > in addition on Mac > > Firefox 3.6.10 on Mac OSX 10.6.4 > Firefox 4.0b6 on Mac OSX 10.6.4 > Minefield on Mac OSX 10.6.4 You will need to use this beta addon. https://services.mozilla.com/update/
If your logs says 0x80004005 (NS_ERROR_FAILURE) it usually means sync key. 1) Check for encrypted key in password store 2) Make sure password store is accessible by sync (FIPS 140 blocks sync (sync bug)
Reporter, are you still seeing this issue with Firefox 4.0.1 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing. http://support.mozilla.com/kb/Safe+Mode http://support.mozilla.com/kb/Managing+profiles
No reply, INCOMPLETE. Please retest with Firefox 4 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). Also, ensure you have the most up to date graphics drivers, operating system updates, and plugin versions (flash, java, etc). If you continue to see this issue with the newest Firefox and a new profile, then please comment on this bug.