User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/534.7 (KHTML, like Gecko) Chrome/7.0.517.17 Safari/534.7 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:126.96.36.199) Gecko/20100915 Lightning/1.0b2 Thunderbird/3.1.4 on 2600.xpsp_sp3_gdr.100427-1636 thunderbird with 2 pop accounts: email@example.com firstname.lastname@example.org name: John Doe emailaddress: email@example.com password: xxxx name: John Doe emailaddress: firstname.lastname@example.org password: xxxx then an office-internal imap server was set up to have an email archive. email comes from the provider into thunderbird via pop3 then the user should drag it to the internal-archive via imap (or via filter). one problem was after moving the mail to the internal-archive imap server if then a new mail was written it had the email-address email@example.com. so for the imap account the email-address has to be changed to firstname.lastname@example.org and Copies&Folders were directed to the local folders. (i had this setup for several accounts) so i entered the following account-data for the internal-archive imap server: name: John Doe email: email@example.com (instead of firstname.lastname@example.org) pass: xxxx then i corrected the configuration of imap and smtp account user: john.doe incoming: internal-archive.imap.server 143 outgoing: standard smtp and after that -> ok and the global inbox disappeared. it seemed that somehow thunderbird thought that i wanted to recycle the email@example.com pop3 account to an firstname.lastname@example.org imap account and completely screwed up the global inbox (it was not shown on the folder list anymore - everything else yes, but no inbox) i could restore the inbox from the local-folders in the profile/Mail directory. this happend 2 times. greetings karl. Reproducible: Always Steps to Reproduce: 1. make 2 pop-accounts (possibly one will do it) with globl inbox 2. make 1 imap-account with the wizard with the same data as one pop-account 3. inbox lost Actual Results: inbox disappeared from the folder list Expected Results: create a new imap account besides the global inbox
Was there anything in Tools -> error console when this happens ? so the inbox disapeared , but you still have 3 accounts right ?
Component: General → Account Manager
QA Contact: general → account-manager
yes, as i can remember the accounts were listed in the account-settings but in no folder view (All, unified ...) i could see the inbox-folder. i had to restore the thunderbird-profile directory on these 2 machines, so i've no output from the error console....
tried to reproduce it today with ff314 portable - didn't work. so this can be resolved. anyway - if it helps: on the two computers where the inbox was lost smart folders were in use, a pop account and then an additional imap account (with the same email-address) was created with the wizard.
WFM per reporter
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → WORKSFORME
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