600547 - [(global) inbox disappeared after adding imap-account with same name as pop-accounts]

Status: RESOLVED WORKSFORME

(Thunderbird :: Account Manager, defect)

Description

[ks]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/534.7 (KHTML, like Gecko) Chrome/7.0.517.17 Safari/534.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.9) Gecko/20100915 Lightning/1.0b2 Thunderbird/3.1.4 on 2600.xpsp_sp3_gdr.100427-1636

thunderbird with 2 pop accounts:
[e-mail]
[e-mail]

name: John Doe
emailaddress: [e-mail]
password: xxxx

name: John Doe
emailaddress: [e-mail]
password: xxxx

then an office-internal imap server was set up to have an email archive.

email comes from the provider into thunderbird via pop3 then the user should drag it to the internal-archive via imap (or via filter).

one problem was after moving the mail to the internal-archive imap server if then a new mail was written it had the email-address [e-mail]. so for the imap account the email-address has to be changed to [e-mail] and Copies&Folders were directed to the local folders.
(i had this setup for several accounts)

so i entered the following account-data for the internal-archive imap server:
name: John Doe
email: [e-mail] (instead of [e-mail])
pass: xxxx

then i corrected the configuration of imap and smtp account
user: john.doe
incoming: internal-archive.imap.server 143
outgoing: standard smtp

and after that -> ok and the global inbox disappeared.

it seemed that somehow thunderbird thought that i wanted to recycle the [e-mail] pop3 account to an [e-mail] imap account and completely screwed up the global inbox (it was not shown on the folder list anymore - everything else yes, but no inbox)

i could restore the inbox from the local-folders in the profile/Mail directory.

this happend 2 times.

greetings
karl.

Reproducible: Always

Steps to Reproduce:
1. make 2 pop-accounts (possibly one will do it) with globl inbox
2. make 1 imap-account with the wizard with the same data as one pop-account
3. inbox lost
Actual Results:  
inbox disappeared from the folder list

Expected Results:  
create a new imap account besides the global inbox

Comment 1

[Ludovic Hirlimann [:Usul]]

Was there anything in Tools -> error console when this happens ?

so the inbox disapeared , but you still have 3 accounts right ?

Comment 2

[ks]

yes, as i can remember the accounts were listed in the account-settings but in no folder view (All, unified ...) i could see the inbox-folder. i had to restore the thunderbird-profile directory on these 2 machines, so i've no output from the error console....

Comment 3

[ks]

tried to reproduce it today with ff314 portable - didn't work. so this can be resolved. 

anyway - if it helps: on the two computers where the inbox was lost smart folders were in use, a pop account and then an additional imap account (with the same email-address) was created with the wizard.

Comment 4

[Wayne Mery (:wsmwk)]

WFM per reporter