Can't synchronize and I can't delete account



8 years ago
8 years ago


(Reporter: ju.vermet, Unassigned)


Firefox Tracking Flags

(Not tracked)





8 years ago
User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b6) Gecko/20100101 Firefox/4.0b6
Build Identifier: 4.0 b6

After connecting to my sync account, Firefox is not able to synchronize with your servers. The error is "unknown error".
In my view, there is a problem with my account "juliendev" because I can't delete it, returns "An unexpected error occured. Please try again later."

The same problem occurs with Firefox 3.6 + sync addons

Reproducible: Always

Steps to Reproduce:
1. File my account credentials in the Sync tab of Firefox 4
2. Try to synchronize
Actual Results:  
Error message

Expected Results:  
Synchronize my datas with Sync server returns 0, indicating that there is no account with this user name on our servers.  Perhaps you already deleted it, after you set up Sync?

Comment 2

8 years ago
I think this message "An unexpected error occured. Please try again later." is appeared but the removal was ok.
Now I created the account again but I can't still synchronize with the same error "Erreur lors de la synchronisation" in french ( Error while synchronizing). I tried with Firefox 3.6 + sync addons & also Firefox 4.0 b6, it's the same thing.
Please check about:sync-log and copy/paste any errors here, or just attach the logs?

Comment 4

8 years ago
Here is the result of about:sync-log
Ah, okay, you're using a beta build of Firefox Sync somewhere... see for details.

Comment 6

8 years ago
The problem is solved in the last sync addons version ( 1.5 )


8 years ago
Last Resolved: 8 years ago
Resolution: --- → FIXED
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