601577 - keyboard freezes when writing a new email or responding to an email

Status: RESOLVED INCOMPLETE

(Thunderbird :: Message Compose Window, defect)

Description

[M. Segalla]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10 ( .NET CLR 3.5.30729; .NET4.0E)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.9) Gecko/20100915 Thunderbird/3.1.4 ThunderBrowse/3.3.2

After two fresh installs and even opening TB in safe mode I still can not simply start typing an email.  The cursor is frozen.  I can not even enter an address.  The only way to unblock it is to click on Save.  But strangely, some times just waiting for 20 seconds seems to work also, but not always.

Reproducible: Sometimes

Steps to Reproduce:
1.  open TB
2.  compose or reply to email
3.  
Actual Results:  
frozen keyboard

Expected Results:  
appearing text

Comment 1

[Ludovic Hirlimann [:Usul]]

Can you check that your windows drivers are up to date ?

Comment 2

[Ludovic Hirlimann [:Usul]]

(In reply to comment #1)
> Can you check that your windows drivers are up to date ?

Please comment here, not by email. Did you try starting Thunderbird in -safe-mode ?

Comment 3

[Wayne Mery (:wsmwk)]

what is cpu usage of thunderbird and other applications when you see this problem?

Comment 4

[Wayne Mery (:wsmwk)]

thanks for the CPU graph. I didn't see a cause there. nominal CPU

please do the following and comment in the bug:
1. start in safe mode https://support.mozillamessaging.com/en-US/kb/Safe+Mode
2. if safe mode does not help, disable address autocomplete 
   Tools > options > composition > addressing > uncheck all choices

Comment 5

[Ludovic Hirlimann [:Usul]]

Fixed after a reinstall.  Please no private emails.

Comment 6

[M. Segalla]

The problem with the latest version of TB (3.1.4)is not resolved.  I simply uninstalled the 3.1.4. and installed an older version of TB (3.0.9).

I see a new release 3.1.5 is available and will install it to see if the keyboard hanging problem is still an issue.

Thanks for your time in trying to resolve this problem.

Comment 7

[Wayne Mery (:wsmwk)]

gut feeling is this isn't a thunderbird bug...
M. Segalla can you create a NEW profile (don't delete the old one).
 http://support.mozillamessaging.com/bg/kb/Using+Multiple+Profiles

Do you get same results if you use a new profile?

Comment 8

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to previous comment. If you feel this change was made in error, please respond to this bug with your reasons why.