Offline Settings not available for several POP Accounts, available for others on same domain

RESOLVED INCOMPLETE

Status

Thunderbird
Account Manager
--
major
RESOLVED INCOMPLETE
8 years ago
8 years ago

People

(Reporter: RL, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme 2010-12-15])

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.9) Gecko/20100915 Thunderbird/3.1.4

I have several POP mail accounts for my domain (phase5publising.com, hosted by MAIN and serviced by Horde).  One account allows access to Offline Settings and I can successfully sync that one, the others do not.  When I access Offline Settings from the one account that allows it, the other accounts are not listed to select them for Offline use.  All accounts are set up with the same settings (POP, SSL/TLS with authentication).  I want to be able to sync all these accounts (messages and folders) with Thunderbird, and it just does not allow access to the sync settings ("Offline Settings" in the File menu is grayed out) for them except the one, the first one I set up.  I'm using Windows XP.

Reproducible: Always

Steps to Reproduce:
1.Set up account with POP using SSL/TLS with authentication.
2.Click "File" on the toolbar.
3.
Actual Results:  
"Offline Settings" is grayed out.

Expected Results:  
"Offline Settings" would be active.

I am using the default theme, not installed anything extra.  I do not understand why one account has Offline Settings available and the others do not.  I also have set up a gmail account and it has Offline Settings available.  The one @phase5publishing.com account and the gmail account sync fine, no problems.

Comment 1

8 years ago
do you see anything in the error console?
(Reporter)

Comment 2

8 years ago
Yes, there is a repeated message:
mail.phase5publishing.com : server does not support RFC 5746, see CVE-2009-3555

I do not know what this means.  I clicked the "evaluate" button but nothing happens.

Thanks.

Comment 3

8 years ago
:(  is an unrelated annoyance and can be ignored.

I suspect your issue is more of a support question than a bug. but I'm not well informed on such issues.

perhaps noop or someone else watching knows.
Was this on a fresh install, or did you migrate from an older version ?

So offline/Online is global, you can't do it per account, is that what you're trying to accomplish ?
(Reporter)

Comment 5

8 years ago
Fresh install.

No, what I'm trying to accomplish is to get "Offline Options" online.  Meaning, I want it to work, but I really don't care if it's per account or an all or nothing deal.  It works for two accounts, but not the rest.
Ha so in Tools -> Account did you check the offline usage settings for the account that work and those for which it doesn't work ?

Comment 7

8 years ago
RL?
Whiteboard: [closeme 2010-12-15]
(Reporter)

Comment 8

8 years ago
Due to this and other problems with Thunderbird (insufferable lag (matter of minutes, not seconds, to respond to commands), won't release memory on close, crashing other programs, *blending* emails together so they show the header info from one email and the body of another, and a number of other problems that just made it impossible for me to rely on the product at all), I have stopped using Thunderbird and reverted to the dreaded Microsoft products.  This was the only avenue for assistance I was given, and I found no help here, just repeating questions which I had already answered.  Asking me what happens when I access a feature which was grayed out (i.e. totally, completely, uncompromisingly inaccessible) *when the problem is that the feature is grayed out* (inaccessible) is really terribly frustrating and I do not have time to play with this any further.
Thank you anyway; perhaps at some point in the future when a new version is available I will try again, but for now, it's simply pointless for me.
BTW, Outlook has not given me any of the trouble I mentioned here - different trouble, yes, but nothing as insurmountable as corrupting the data and crashing software.
--RL

Comment 9

8 years ago
yesterday I was just looking at offline settings while looking at a different issue and I filed Bug 615727. You dont need File > Offline to get these settings. They are directly accessible via Tools > account settings.

OTOH, what you might be looking for is what was previously accessible via file > offline (in v2 iirc) is at Tools > options > advanced > network > offline
(In reply to comment #0)
> Steps to Reproduce:
> 1.Set up account with POP using SSL/TLS with authentication.
> 2.Click "File" on the toolbar.
> Actual Results:  
> "Offline Settings" is grayed out.

Confusing but the grayed out "Offline Settings" of Tb 3.1 currently corresponds to Synchronization&Storage for IMAP account.
The drop down menu in File menu is same as An-IMAP-account-is-selected-at-folder-pane/Tools/Account Settings/click Synchronization&Storage. Main purpose of Synchronization&Storage of IMAP is "Message Synchronization" setting which is for IMAP only. And, "Advanced" button is placed there, which is very convenient UI to change all IMAP folder's per folder Synchronization setting of all IMAP accounts in single panel.

Corresponding setting of POP3 to Synchronization&Storage of IMAP is "Disk Space" of Tools/Account Settings of POP3 account. There is no offline-use related setting in it which is for POP3 account only.

IIRC, as Wayne says in comment #9, File/Offline/Offline Settings of Tb 2 or former was shortcut to other place, but I'm not sure.
I guess spec change of File/Offline/Offline Settings is done for shortcut to the "Advanced" button in Synchronization&Storage of IMAP, and "grayed out when POP3" is a result of the spec change.

> All accounts are set up with the same settings (POP, SSL/TLS with authentication).
> I do not understand why one account has Offline Settings available and 
the others do not.
> I also have set up a gmail account and it has Offline Settings available.

Is there any mismatch between your thought and Tb's real definition?
As Tb usually proposes IMAP first upon auto-config when both IMAP and POP3 is supported by your server, account is defined as IMAP account in Tb if you did not change it from IMAP to POP3 at auto-config panel.
Gmail is example of it. Gmail supports both IMAP and POP3. Gmail account is defined as IMAP account in Tb, isn't it?
Or You are talking about problem of "Offline Settings is grayed out, even though IMAP account at server and you defined as IMAP account in Tb as you want"? 

(In reply to comment #2)
> Yes, there is a repeated message:
> mail.phase5publishing.com : server does not support RFC 5746, see CVE-2009-3555

Bugs which havs CVE-2009-3555 in bug summary.
> bug 578987 wiki.mozilla.org server does not support RFC 5746, see CVE-2009-3555
> bug 555952 Implement RFC 5746 for mozilla.org SSL sites to avoid Mozilla warning about CVE-2009-3555
> bug 535649 Implement UI around CVE-2009-3555 and RFC 5746 (SSL renegotiation)
Document of mozilla.org relevant to CVE-2009-3555.
> https://wiki.mozilla.org/Security:Renegotiation
bug 535649 probably includes UI for workarounds stated in the document.

It's definitely different problem from your comment #0. Open separate bug if it's produced by Tb side fault, after confirming that there is no setup error in your setups of Tb, please, because "one problem per a bug" is rule at B.M.O.
RESOLVED INCOMPLETE due to lack of response to previous question. If you feel this change was made in error, please respond to this bug with your reasons why.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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