603199 - Sync fails with message "Error While Syncing"

Status: RESOLVED WONTFIX

(Firefox :: Sync, defect)

Description

[Tore Anderson]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686 (x86_64); nb-NO; rv:1.9.2.10) Gecko/20100920 Fedora/3.6.10-1.fc13 Firefox/3.6.10
Build Identifier: Mozilla/5.0 (X11; U; Linux i686 (x86_64); nb-NO; rv:1.9.2.10) Gecko/20100920 Fedora/3.6.10-1.fc13 Firefox/3.6.10

After installing the sync extension and setting up an account, my status bar displays "Error While Syncing" instantly after selectiong Tools->Sync->Sync Now.

Clicking the error message pops up a little box that says:

Error While Syncing
Sync encountered an error while syncing:
Unknown error. Sync will automatically retry this
action.
 <Server Status>

Clicking the Server Status button takes me to a page saying "Current Status: All servers up" and makes the error message go away.  However, requesting another sync will make it re-appear.

I have tried to uninstall the plugin and deleating the weave directory in my profile, which didn't help.

Reproducible: Always

Steps to Reproduce:
1. Tools -> Sync -> Sync Now
Actual Results:  
Failure with error message described above.

Expected Results:  
Some form of successful sync.

about:sync-log says the following:

2010-10-10 18:34:27     Service.Main         INFO       Loading Weave 1.5
2010-10-10 18:34:27     Engine.Bookmarks     DEBUG      Engine initialized
2010-10-10 18:34:27     Engine.Forms         DEBUG      Engine initialized
2010-10-10 18:34:27     Engine.History       DEBUG      Engine initialized
2010-10-10 18:34:27     Engine.Passwords     DEBUG      Engine initialized
2010-10-10 18:34:27     Engine.Prefs         DEBUG      Engine initialized
2010-10-10 18:34:27     Engine.Tabs          DEBUG      Engine initialized
2010-10-10 18:34:27     Engine.Tabs          DEBUG      Resetting tabs last sync time
2010-10-10 18:34:27     Service.Main         INFO       Mozilla/5.0 (X11; U; Linux i686 (x86_64); nb-NO; rv:1.9.2.10) Gecko/20100920 Fedora/3.6.10-1.fc13 Firefox/3.6.10
2010-10-10 18:34:27     Service.Util         WARN       Component @labs.mozilla.com/Weave/Crypto;1 doesn't exist on this platform.
2010-10-10 18:34:27     Service.Util         WARN       Component @labs.mozilla.com/Weave/Crypto;2 doesn't exist on this platform.
2010-10-10 18:34:27     Service.Main         DEBUG      Crypto check failed: TypeError: Svc.Crypto is undefined
2010-10-10 18:34:27     Service.Main         INFO       Could not load the Weave crypto component. Disabling Weave, since it will not work correctly.
2010-10-10 18:34:27     Service.Main         INFO       Weave Sync disabled
2010-10-10 18:34:27     Service.Main         DEBUG      Caching URLs under storage user base: https://phx-sync353.services.mozilla.com/1.0/<SNIP>/
2010-10-10 18:35:10     Service.Main         INFO       Logging in user <SNIP>
2010-10-10 18:35:11     Net.Resource         DEBUG      GET success 200 https://phx-sync353.services.mozilla.com/1.0/<SNIP>/info/collections
2010-10-10 18:35:11     Net.Resource         DEBUG      GET fail 404 https://phx-sync353.services.mozilla.com/1.0/<SNIP>/storage/keys/pubkey
2010-10-10 18:35:12     Service.Main         DEBUG      Exception: Can't sync: Weave is disabled No traceback available

Comment 1

[Philipp von Weitershausen [:philikon]]

For Firefox 3.5/3.6 Sync relies on a binary component for crypto. While we supply x64 Linux binaries, it's possible that they don't work on your platform. The binary component is no longer maintained as it's obsolete on Firefox 4.

Comment 2

[Tore Anderson]

Hi Philipp,

I'm not using a x64 browser.  If the extension is attempting to load a x64 binary library that would certainly explains why it is not working, but isn't that a bug on its own?  It /should/ have used a 32-bit library instead, right?

Tore