604810 - OSError: permission denied when uploading image on master.support

Status: RESOLVED FIXED

(mozilla.org Graveyard :: Server Operations, task)

Description

[Paul Craciunoiu [:paulc]]

Probably just need write permissions for the user running the webthread.

Traceback (most recent call last):

  File "/data/www/master.support.mozilla.com/kitsune/vendor/src/django/django/core/handlers/base.py", line 100, in get_response
    response = callback(request, *callback_args, **callback_kwargs)

  File "/data/www/master.support.mozilla.com/kitsune/vendor/src/django/django/contrib/auth/decorators.py", line 25, in _wrapped_view
    return view_func(request, *args, **kwargs)

  File "/data/www/master.support.mozilla.com/kitsune/vendor/src/django/django/views/decorators/http.py", line 37, in inner
    return func(request, *args, **kwargs)

  File "/data/www/master.support.mozilla.com/kitsune/apps/upload/views.py", line 38, in up_image_async
    file_info = upload_imageattachment(request, obj)

  File "/data/www/master.support.mozilla.com/kitsune/apps/upload/utils.py", line 56, in upload_imageattachment
    create_imageattachment, obj=obj)

  File "/data/www/master.support.mozilla.com/kitsune/apps/upload/utils.py", line 73, in upload_media
    return up_file_callback(request.FILES, request.user, **kwargs)

  File "/data/www/master.support.mozilla.com/kitsune/apps/upload/utils.py", line 32, in create_imageattachment
    image.file.save(up_file.name, File(up_file), save=True)

  File "/data/www/master.support.mozilla.com/kitsune/vendor/src/django/django/db/models/fields/files.py", line 92, in save
    self.name = self.storage.save(name, content)

  File "/data/www/master.support.mozilla.com/kitsune/vendor/src/django/django/core/files/storage.py", line 48, in save
    name = self._save(name, content)

  File "/data/www/master.support.mozilla.com/kitsune/vendor/src/django/django/core/files/storage.py", line 165, in _save
    fd = os.open(full_path, os.O_WRONLY | os.O_CREAT | os.O_EXCL | getattr(os, 'O_BINARY', 0))

OSError: [Errno 13] Permission denied: '/data/www/master.support.mozilla.com/kitsune/media/uploads/images/Screen_shot_2010-06-08_at_3.38.08_PM.png'

Comment 1

[Dave Miller [:justdave]]

do you happen to know which server this is hosted on?  I'm having trouble finding it on the load balancer

Comment 2

[Shyam Mani [:fox2mike]]

dm-app-sumo01, apache can write there now.