605027 - crash if I want to start running Intel Utility to check for new drivers [@ atidxx64!XdxInitXopServices+0x15247]

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[dl91]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; de; rv:1.9.2.10) Gecko/20100914 FireDownload/2.0.1 Firefox/3.6.10 ( .NET CLR 3.5.30729; .NET4.0E)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; de; rv:1.9.2.10) Gecko/20100914 FireDownload/2.0.1 Firefox/3.6.10 ( .NET CLR 3.5.30729; .NET4.0E)

crahes if I press the button "proof if your system has got the current drivers" 

Reproducible: Always

Steps to Reproduce:
1.Go on the Intel website
2.Then support and downloads
3.Afterwards Intel Utility for checking for current drivers 
4. Last step press on the button and wait for results
Actual Results:  
The 4. step didn't work.

Expected Results:  
Show me the current drivers.

A java applet should have come into the quick launch menue

Comment 1

[Matthias Versen [:Matti]]

>Actual Results:  The 4. step didn't work.
It doesn't work or do you get a crash as you wrote in the summary ?

Please post a crash ID from about:crashes -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[novacrystallis]

I confirmed this with Windows 7 64-bit, and Minefield as of 11/10/10 trunk build.
Attached a stacktrace, as crash reporter doesn't report anything so used Windbg to get.

Comment 3

[novacrystallis]

Attachment: Stacktrace for Windows 64-bit as of 11/10/10

Comment 4

[Matthias Versen [:Matti]]

Please follow https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg, you forgot the "After the crash or hang" part.

Comment 5

[novacrystallis]

Strange, it was happening consistently until I ran CCleaner, and now, it is stuck "installing" the supposed plugin and can't run at all now. Sorry, I was only able to reproduce it once.

Comment 6

[timeless]

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Windows\system32\atidxx64.dll - 
atidxx64!XdxInitXopServices+0x15247:
00000000`70e776d7 488b8890010000  mov     rcx,qword ptr [rax+190h] ds:00000000`04714030=????????????????

Your graphics driver is buggy. But please follow the directions in comment 4

Comment 7

[novacrystallis]

That part isn't worisome, since I'm using Catalyst 10.10c and it has not been approved or tested by AMD. However, I can confirm that the applet indeed doesn't work in Minefield 4.0b8. Is there any way I can try and confirm that the java applet is not loading?

Comment 8

[timeless]

from attachment 489738 [details],
ModLoad: 00000000`6d7d0000 00000000`6d7e9000   C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll
ModLoad: 00000000`6d7f0000 00000000`6dec1000   C:\PROGRA~1\Java\jre6\bin\server\jvm.dll
ModLoad: 00000000`6d760000 00000000`6d76e000   C:\PROGRA~1\Java\jre6\bin\verify.dll
ModLoad: 00000000`6d3b0000 00000000`6d3d7000   C:\PROGRA~1\Java\jre6\bin\java.dll
ModLoad: 00000000`6d310000 00000000`6d31a000   C:\PROGRA~1\Java\jre6\bin\hpi.dll
ModLoad: 00000000`6d7b0000 00000000`6d7c2000   C:\PROGRA~1\Java\jre6\bin\zip.dll
ModLoad: 000007fe`fbad0000 000007fe`fbadc000   C:\Windows\system32\netutils.dll
(198c.1fc4): Access violation - code c0000005 (first chance)

java definitely started to load... not sure what netutils is, but it's vaguely likely that java asked it to load.

Comment 9

[Wayne Mery (:wsmwk)]

dl91, novacrystallis, do you still crash ?

Comment 10

[novacrystallis]

Sorry for the incredibly late response but yes, I may report that for me, the utility is indeed working in the stable version and latest nightly as of today. You may close this report