605106 - tiki-browse_categories.php 500 error

Status: RESOLVED WONTFIX

(support.mozilla.org :: Knowledge Base Software, task)

Description

[Svetlana Tkachenko]

https://support.mozilla.com/tiki-browse_categories.php?locale=sl&parentId=11
is an empty page, no sign of any time-out, Firefox says "done"

https://support.mozilla.com/en-US/forums/contributors/704712

Comment 1

[James Socol [:jsocol, :james]]

Looks like tiki-browse_categories.php is just failing in general. Apparently it's been like this for a while? The 500 might be coming from Zeus, seeing a bad response.

Here's the response I get from production:

HTTP/1.0 500 Internal Server Error
Server: Apache
X-Backend-Server: pm-app-sumo04
Cache-Control: no-cache, must-revalidate
Content-Type: text/html; charset=UTF-8
Date: Mon, 18 Oct 2010 15:46:21 GMT
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Pragma: no-cache
Connection: close
X-Powered-By: PHP/5.2.9
X-Cache-Info: not cacheable; response code not cacheable
Content-Length: 0

Here's the response from master.support:

HTTP/1.1 200 OK
Server: Apache/2.2.3 (Red Hat)
Cache-Control: no-cache, must-revalidate
Content-Type: text/html; charset=UTF-8
Date: Mon, 18 Oct 2010 15:48:39 GMT
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Pragma: no-cache
Connection: Keep-Alive
X-Powered-By: PHP/5.2.9
X-Cache-Info: not cacheable; response specified "Cache-Control: no-cache"
Content-Length: 0

Comment 3

[James Socol [:jsocol, :james]]

I understand there is a work-around[1] for this? Given that the new KB is about a month out and a work-around exists, I'm closing this. If I'm misunderstanding here, feel free to reopen (but keep in mind the new KB time line).


[1] https://support.mozilla.com/tiki-listpages.php?sort_mode=lastModif_desc&find=&lang=en&categId=11&maxRecords=20&search=Find