8 years ago
Severity: normal → enhancement
This is pretty straightforward since they have jQuery included on this page already, so it's really just a matter of designing the popup and then just .show()ing it. Would be nice to keep the popup looking consistent with their login popup.
Please use this text: Hi! Before submitting your Get Satisfaction topic: In order to provide the best possible comments or advice and to save time, please make sure your topic includes: <b>your OS (Windows XP? Windows 7? Mac OS X Snow Leopard?, Ubuntu?), Thunderbird version, what version of Firewall and Anti-virus if any, what you did, what you expected, what happened, exact error messages and any other relevant details in the <a href="https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README">README</a> mentioned below</b> Thanks! ...Thunderbird Support Community
after experimentation in hawaii decided that just a text only passive "do-nothing" popup is too obnoxious. Therefore, we are going to prototype a popup that allows you to click on OS, TB version, Anti-virus, mail provider and add it the content of the support topic
Yes, a funnel to improve quality would be VERY positive. recent examples of sub-par topics that would be helped are: http://getsatisfaction.com/mozilla_messaging/topics/thunder_bird_page_comes_on_blank http://getsatisfaction.com/mozilla_messaging/topics/no_mail-yf8jc Adding to comment 2... The topic title should be a statement of the problem, not some vague description, a cute play on words, nor a mere expression of dissatisfaction . Those types of topic titles tend to get ignored by volunteers, and I am one of them for two reasons: 1. there's at least a 50-50 chance I'm not going to have an interest in the subject material once I see it, and reading topics that don't interest me is time wasted where I could have helped in another topic 2. these posting tend to have a higher percentage of low quality detail compared to those topics which have a useful topic summary. So steering the poster's thought process in a useful direction should help build quality in other areas of the posting There are also many non-english postings - which are perhaps fodder for another bug? xref http://getsatisfaction.com/getsatisfaction/topics/automatic_review_of_posting_rules_for_first_timers-ihswq  5% of posts have poor topic titles, via spot checking the first 100 of http://getsatisfaction.com/mozilla_messaging/topics - these include http://getsatisfaction.com/mozilla_messaging/topics/a_question_from_colombia http://getsatisfaction.com/mozilla_messaging/topics/no-12e8pa http://getsatisfaction.com/mozilla_messaging/topics/thunderbusted http://getsatisfaction.com/mozilla_messaging/topics/wondering-14lrr3 http://getsatisfaction.com/mozilla_messaging/topics/your_new_versions_are_frustrating
I don't remember if we fixed this or not, but don't need this bug anymore!
Assignee: sancus → nobody
Status: NEW → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → FIXED
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