605677 - NS_ERROR_FAILURE from nsIKeyObjectFactory.keyFromString and IWeaveCrypto.generateRandomKey

Status: RESOLVED WONTFIX

(Firefox :: Sync, defect)

Description

[jhart50]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10

Sync encountered an unknown error. The Sync extension won't run on this particular computer. It works on 2 others that are running the same build of FireFox and the same version of Sync. In all cases, only the Bookmarks are being synchronized. Uninstalling and re-installing the extension doesn't help nor does disabling all other extensions.

Reproducible: Always

Steps to Reproduce:
1. Tools > Sync > Sync Now

Actual Results:  
"Error While Syncing" message in the status bar

Expected Results:  
Successfully synced the bookmarks.

There are similar bugs logged, but their Firefox version is different and the sync-log output is different.

about:sync-log
2010-10-19 19:57:34	Service.Main         INFO	Loading Weave 1.5
2010-10-19 19:57:34	Engine.Bookmarks     DEBUG	Engine initialized
2010-10-19 19:57:34	Engine.Forms         DEBUG	Engine initialized
2010-10-19 19:57:34	Engine.History       DEBUG	Engine initialized
2010-10-19 19:57:34	Engine.Passwords     DEBUG	Engine initialized
2010-10-19 19:57:34	Engine.Prefs         DEBUG	Engine initialized
2010-10-19 19:57:34	Engine.Tabs          DEBUG	Engine initialized
2010-10-19 19:57:34	Engine.Tabs          DEBUG	Resetting tabs last sync time
2010-10-19 19:57:34	Service.Main         INFO	Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10
2010-10-19 19:57:34	Service.Util         DEBUG	Using a fake svc object for @labs.mozilla.com/Weave/Crypto;2
2010-10-19 19:57:34	Service.Main         DEBUG	Caching URLs under storage user base: https://phx-sync334.services.mozilla.com/1.0/jhart50/
2010-10-19 19:57:44	Service.Main         INFO	Logging in user jhart50
2010-10-19 19:57:45	Net.Resource         DEBUG	GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/info/collections
2010-10-19 19:57:46	Net.Resource         DEBUG	GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/storage/keys/pubkey
2010-10-19 19:57:46	Net.Resource         DEBUG	GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/storage/keys/privkey
2010-10-19 19:57:55	Net.Resource         DEBUG	GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/info/collections
2010-10-19 19:57:55	Service.Main         DEBUG	Clearing cached crypto records
2010-10-19 19:57:55	Service.Main         DEBUG	Clearing cached keys records
2010-10-19 19:57:55	Service.Main         DEBUG	Clearing cached meta record.
2010-10-19 19:57:55	Net.Resource         DEBUG	GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/storage/meta/global
2010-10-19 19:57:55	Service.Main         DEBUG	Weave Version: 1.5 Local Storage: 3 Remote Storage: 3
2010-10-19 19:57:55	Net.Resource         DEBUG	GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/storage/keys/pubkey
2010-10-19 19:57:55	Net.Resource         DEBUG	GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/storage/keys/privkey
2010-10-19 19:57:55	Net.Resource         DEBUG	GET success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/storage/crypto/clients
2010-10-19 19:57:55	Engine.Clients       DEBUG	Purging bad data after failed unwrap crypto: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIKeyObjectFactory.keyFromString]"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: file:///Users/jhart/Library/Application%20Support/Firefox/Profiles/u1ofw2ex.default/extensions/%7B340c2bbc-ce74-4362-90b5-7c26312808ef%7D/modules/base_records/crypto.js :: anonymous :: line 196"  data: no]
2010-10-19 19:57:55	Net.Resource         DEBUG	DELETE success 200 https://phx-sync334.services.mozilla.com/1.0/jhart50/storage/clients
2010-10-19 19:57:55	Engine.Clients       DEBUG	Resetting clients last sync time
2010-10-19 19:57:55	Engine.Clients       WARN	Sync failed
2010-10-19 19:57:55	Engine.Clients       DEBUG	Total (ms): sync 268, syncStartup 267, resetClient 5, wipeClient 5, resetLastSync 2, wipeServer 129
2010-10-19 19:57:55	Service.Main         DEBUG	Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [IWeaveCrypto.generateRandomKey] Stack trace: SyncEngine__syncStartup()@engines.js:412 < anonymous()@engines.js:196 < SyncEngine__sync()@engines.js:749 < anonymous()@engines.js:196 < WrappedNotify()@util.js:115 < Engine_sync()@engines.js:206 < WeaveSvc__syncEngine()@service.js:1559 < anonymous()@service.js:1415 < WrappedNotify()@util.js:115 < WrappedLock()@util.js:87 < WrappedCatch()@util.js:66 < sync()@service.js:1332 < anonymous()@sync.js:380
2010-10-19 19:57:55	Service.Engines      DEBUG	Could not get engine: clients
2010-10-19 19:57:55	Service.Main         DEBUG	Exception: Some engines did not sync correctly No traceback available

Comment 1

[Philipp von Weitershausen [:philikon]]

Looks like calls to various crypto routines don't work for you. I was going to suggest to try Firefox 4, but I see you're using PPC which I don't think we support anymore.

Comment 2

[Richard Newman [:rnewman]]

Does this still happen with 3.6.16 and Sync 1.7?

Might I suggest giving TenFourFox a try, if you want to see the behavior in current trunk?

Comment 3

[Richard Newman [:rnewman]]

Also, do you have FIPS mode enabled? See Bug 443386.

Comment 4

[Mike Connor [:mconnor]]

I'm going to mark this as WONTFIX, since PPC builds aren't supported in current Firefox, and the add-on is EOL.