605816 - Error while syncing - Sync encountered an error while syncing - Unknown Error

Status: RESOLVED INCOMPLETE

(Firefox :: Sync, defect)

Description

[Partha]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10
Build Identifier: 

While Syncing....system was stuck...and i had to kill Firefox....

Then next time when i tried to sync up....

Even if the servers are up....its unable to sync....It is happening every time....



Reproducible: Always

Comment 1

[Tracy Walker [:tracy]]

please provide sync log

Comment 2

[Hudson FAS]

(In reply to comment #1)
> please provide sync log

My configuration: Win7HP 32bits + Firefox 4.0b6:

And the log file (from about:sync-log):

2010-11-06 17:56:44	Service.Main         INFO	Loading Weave @weave_version@
2010-11-06 17:56:44	Engine.Bookmarks     DEBUG	Engine initialized
2010-11-06 17:56:44	Engine.Forms         DEBUG	Engine initialized
2010-11-06 17:56:44	Engine.History       DEBUG	Engine initialized
2010-11-06 17:56:44	Engine.Passwords     DEBUG	Engine initialized
2010-11-06 17:56:44	Engine.Prefs         DEBUG	Engine initialized
2010-11-06 17:56:44	Engine.Tabs          DEBUG	Engine initialized
2010-11-06 17:56:44	Engine.Tabs          DEBUG	Resetting tabs last sync time
2010-11-06 17:56:44	Service.Main         INFO	Mozilla/5.0 (Windows NT 6.1; rv:2.0b6) Gecko/20100101 Firefox/4.0b6
2010-11-06 17:56:44	Service.Main         DEBUG	Caching URLs under storage user base: https://phx-sync264.services.mozilla.com/1.0/my_username_here/
2010-11-06 17:56:51	Service.Main         INFO	Logging in user my_username_here
2010-11-06 17:56:53	Net.Resource         DEBUG	GET success 200 https://phx-sync264.services.mozilla.com/1.0/my_username_here/info/collections
2010-11-06 17:56:53	Net.Resource         DEBUG	GET success 200 https://phx-sync264.services.mozilla.com/1.0/my_username_here/storage/keys/pubkey
2010-11-06 17:56:53	Net.Resource         DEBUG	GET success 200 https://phx-sync264.services.mozilla.com/1.0/my_username_here/storage/keys/privkey
2010-11-06 18:00:13	Net.Resource         DEBUG	GET success 200 https://phx-sync264.services.mozilla.com/1.0/my_username_here/info/collections
2010-11-06 18:00:13	Service.Main         DEBUG	Clearing cached crypto records
2010-11-06 18:00:13	Service.Main         DEBUG	Clearing cached keys records
2010-11-06 18:00:13	Net.Resource         DEBUG	GET success 200 https://phx-sync264.services.mozilla.com/1.0/my_username_here/storage/meta/global
2010-11-06 18:00:13	Service.Main         DEBUG	Weave Version: @weave_version@ Local Storage: 2 Remote Storage: 3
2010-11-06 18:00:13	Service.Main         WARN	Upgrade required to access newer storage version.
2010-11-06 18:00:14	Service.Main         DEBUG	Exception: aborting sync, remote setup failed No traceback available
2010-11-06 18:05:09	Service.Main         DEBUG	Idle timer created for sync, will sync after 1 seconds of inactivity.
2010-11-06 18:05:13	Service.Main         INFO	Logging out
2010-11-06 18:05:16	Service.Main         INFO	Logging in user my_username_here
2010-11-06 18:05:17	Net.Resource         DEBUG	GET success 200 https://phx-sync264.services.mozilla.com/1.0/my_username_here/info/collections
2010-11-06 18:05:17	Net.Resource         DEBUG	GET success 200 https://phx-sync264.services.mozilla.com/1.0/my_username_here/storage/keys/pubkey
2010-11-06 18:05:17	Net.Resource         DEBUG	GET success 200 https://phx-sync264.services.mozilla.com/1.0/my_username_here/storage/keys/privkey
2010-11-06 18:05:18	Service.Main         DEBUG	Idle timer created for sync, will sync after 5 seconds of inactivity.
2010-11-06 18:07:54	Net.Resource         DEBUG	GET success 200 https://phx-sync264.services.mozilla.com/1.0/my_username_here/info/collections
2010-11-06 18:07:54	Net.Resource         DEBUG	GET success 200 https://phx-sync264.services.mozilla.com/1.0/my_username_here/storage/meta/global
2010-11-06 18:07:54	Service.Main         DEBUG	Weave Version: @weave_version@ Local Storage: 2 Remote Storage: 3
2010-11-06 18:07:54	Service.Main         WARN	Upgrade required to access newer storage version.
2010-11-06 18:07:54	Service.Main         DEBUG	Exception: aborting sync, remote setup failed No traceback available

Comment 3

[Jeff Vier [:jvier]]

(In reply to comment #2)
> 2010-11-06 18:07:54    Service.Main         WARN    Upgrade required to access
> newer storage version.

You're using an old Sync add-on that is incompatible with the new storage version.  Please upgrade your add-on.

Comment 4

[Ed Morley [:emorley]]

@Hudson: Please don't spam several other people's bug reports with your issue, since it may not be related. Instead, open a new bug report if you have not already done so.

Closing since now after whiteboard closeme date and no reply from reporter to comment 1.

Please reopen/comment with further info, if you still see this issue with Firefox 3.6.13 or later, with a clean profile and the latest version of the sync extension.

If you wish, you can also try to reproduce in Firefox 4 Beta 8 or later:
http://www.mozilla.com/en-US/firefox/all-beta.html