606605 - In Windows 7, Thunderbird crashes when some links are clicked on

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[Bob Riley]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/534.7 (KHTML, like Gecko) Chrome/7.0.517.41 Safari/534.7
Build Identifier: Thunderbird 3.1.4 and 3.1.5

At unpredictable times, Thunderbird has been crashing when I click on links.  So far, I have not found a predictable pattern.  I see that a similar bug existed in Windows XP.  I don't see the same phenomena with SeaMonkey's Mail Component (so far).

Reproducible: Sometimes

Steps to Reproduce:
1. Open .html mail with a link showing in the preview window
2. Click on that link
3. Thunderbird crashes - and so does Windows 7
Actual Results:  
Crashes at unpredictable times.  I cannot identify particular links which might be causing the crashes.

Expected Results:  
The link opens in the default browser (Google Chrome)

Sorry, I cannot add anything.

Comment 1

[Wayne Mery (:wsmwk)]

off hand it doesn't sound like it would be caused by thunderbird
a) does it crash started in safe mode http://support.mozillamessaging.com/bg/kb/Safe+Mode
b) please post a crash report id http://support.mozillamessaging.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_crash_reports

Comment 2

[Bob Riley]

The crashing is unpredictable, and so far I cannot see a pattern of which URL's in which messages cause the crashes.  Today, I had no crashes, so I cannot say if safe mode would help or not.  I must now read the crash report ID article you suggest.... Ok. so far, I haven't seen a crash report window pop up (I THINK - not sure).  I will consciously look for it when/if the next crash occurs.  I will add that I've never seen SeaMonkey's mail component crash with a link.

Comment 3

[Wayne Mery (:wsmwk)]

It might be caused by your antivirus software.
=> inccomplete for now

Comment 4

[Bob Riley]

This crashing upon clicking on certain links (whose identity I never captured, which would have helped you - I am sorry for that) has not recurred for some time now.  I currently have Thunderbird 3.1.6 - I have Win 7 Home Premium, 32-bit.  My security program is a newer version - it was Norton Internet Security 2010; it is now Norton Internet Security 2011.  I cannot say if that played a role at all.  I never had seen that link crashing with my alternative mail program - The Bat!, version 4.2.xx

Comment 5

[Wayne Mery (:wsmwk)]

Bob, thanks for the update.