607059 - my polycom isn't working anymore

Status: RESOLVED INVALID

(mozilla.org Graveyard :: Server Operations, task)

Description

[[e-mail] (:bhearsum)]

It's booting up properly but I'm getting an empty phone icon and can't make calls.

Comment 1

[Dave Miller [:justdave]]

Where's it located? (in an office, at your home?)
What extension number is it?

Comment 2

[[e-mail] (:bhearsum)]

My home, x308, connecting to the Toronto Astreix server (caadm01.office.mozilla.org, according to the admin settings).

Comment 3

[Dave Miller [:justdave]]

Log shows it dropped offline at almost exactly 5pm eastern on October 18th. Anything special happen then?  I see you using a softphone from the same IP address since then, so I doubt your ISP blocked SIP or anything stupid like that.

Comment 4

[[e-mail] (:bhearsum)]

Hmmm....I can't think of anything; I haven't changed routers or home network configuration at all. It's possible that I reset my router, but that shouldn't change anything?

Comment 5

[Dave Miller [:justdave]]

Except that your Polycom seems to have always been using port 5060, and your softphone has been using a random upper port. So maybe your ISP is suddenly blocking port 5060?

If you want to test that theory, hit your phone with a web browser.  Go to the SIP tab, scroll down to "Local Settings" and put in "49982" for the Local SIP Port.

Comment 6

[[e-mail] (:bhearsum)]

I'll give that a try.

Comment 7

[[e-mail] (:bhearsum)]

I think this is something to do with my local network after all, I'll re-open if it turns out not to be.