607586 - Realplayer Plugin does not work

Status: RESOLVED WONTFIX

(Core Graveyard :: Plug-ins, defect)

Description

[Srinivas]

User-Agent:       Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:2.0b8pre) Gecko/20101026 Firefox/4.0b8pre
Build Identifier: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:2.0b8pre) Gecko/20101026 Firefox/4.0b8pre

Realplayer plugin does not work even after installing latest plugin

Reproducible: Always

Steps to Reproduce:
1.Goto the Realplayer test site mentioned in the URL

Actual Results:  
If Realplayer is working the movie should play in the left side box, but the movie is not playing.

Expected Results:  
The movie should play in the left side box of the Realplayer test page

Installed Plugin information

    File: RealPlayer Plugin.plugin
    Version: 0.0.1d1

Comment 1

[Matthias Versen [:Matti]]

Could be a problem with running 64bit build and a 32bit Plugin

Comment 2

[Benjamin Smedberg]

Srinivas, can you run Firefox in 32-bit mode, by changing the properties in Finder? I think this is probably just that you don't have a 64-bit realplayer plugin available.

Comment 3

[George Carstoiu]

Mozilla/5.0 (X11; Linux i686; rv:2.0) Gecko/20100101 Firefox/4.0

Can confirm issue on Ubuntu 10.04 32bit.

Going to http://www.film.com/movies/mediaplayback/tangled-2010/41117030 , displays the embedded RealPlayer, but it does not play anything.



Helix DNA Plugin: RealPlayer G2 Plug-In Compatible
File: nphelix.so
Version: Helix DNA Plugin: RealPlayer G2 Plug-In Compatible version 0.4.0.5745 built with gcc 3.4.6 on Nov 17 2010

Comment 4

[Teodosia Pop]

Able to reproduce using Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0) Gecko/20100101 Firefox/4.0.

RealPlayer Plugin.plugin
File: RealPlayer Plugin.plugin
Version: 0.0.1d1
RealPlayer Plugin

The video is not opened inside the browser, the RealPlayer application is being opened. Still, it does not play anything.

Comment 5

[AndreiD[QA]]

Able to reproduce on:
Mozilla/5.0 (Windows NT 6.1; rv:2.0) Gecko/20100101 Firefox/4.0

RealPlayer Version Plugin

    File: nprpjplug.dll
    Version: 12.0.1.633
    12.0.1.633

RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)

    File: nppl3260.dll
    Version: 12.0.1.633
    RealPlayer(tm) LiveConnect-Enabled Plug-In

*Note: 
The video does not load and while the message "G2 LiveConnect-Enabled Plugin has crashed" is displayed

Comment 6

[juan becerra [:juanb]]

I tried this on 10.5.8 and 10.6.6 and what I found was that if you download the RealPlayer installer, and drag the extracted app onto the Applications folder, and relaunch the browser in either mode (32/64bit) the plugin doesn't load.

If you download installer, extract it, drag it onto the Applications folder, and run it first by double clicking, and then relaunch the browser, then the plugin loads when you visit the examples in comment #0 and comment #3.

Further, if you run Fx in 64bit mode (on 10.6.6), the plugin isn't embedded, but instead launches an external player. If you run it in 32bit mode on either OS version, then the plugin is embedded.

I don't know that this should block, but the support page should be revised to explain how to properly install the plugin.

Comment 7

[juan becerra [:juanb]]

The article in question could be: http://support.mozilla.com/en-US/kb/Using%20the%20RealPlayer%20plugin%20with%20Firefox

Comment 8

[Simona Badau, Desktop QA]

Mozilla/5.0 (Windows NT 6.0; rv:6.0) Gecko/20100101 Firefox/6.0

Issue described in Comment 0 is reproducible on Firefox 6 also.

Comment 9

[Petruta Horea [:phorea], Desktop QA]

The issue described in Comment 6 is reproducible on latest Firefox 27 beta 9 (20140123185438) on Mac 10.6.8, 10.8.5 and 10.9.1 on both 32 and 64 bit.
The same behavior is encounter also on latest Aurora (2014-01-23) and latest Nightly (2014-01-23): the embedded videos are not being played in-browser, but if the external player is launched automatically, then the video is loaded and played back properly.

Comment 10

[Georg Fritzsche [:gfritzsche]]

As far as i can tell all this needs is user-doc per comment 6. Does anyone know who we can CC/needinfo for that?

Comment 11

[Virtual_ManPL [:Virtual] 🇵🇱 - (please needinfo? me - so I will see your comment/reply/question/etc.)]

I'm marking this bug as WONTFIX per bug #1269807.

For more information see - https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/