607845 - login attempt fails in firefox, but login attempt successful in other browsers

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Christopher Duncan]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-us) AppleWebKit/533.18.1 (KHTML, like Gecko) Version/5.0.2 Safari/533.18.5
Build Identifier: 4.0b6

When I try to login to "reddit.com" with Firefox, on a daily basis, I'm required to reset my password, or it will otherwise say "invalid password".  I originally thought this was a problem with reddit, obviously, but then I tried logging in on my cell phone, and on Safari, and it works fine.  I have tried retyping my password (in case I made Firefox save an incorrectly typed password) but the login fails regardless.

Reproducible: Always

Steps to Reproduce:
1. Close Firefox (or clear login history)
2. Try logging into reddit.
3.  Shed tears of sadness.
Actual Results:  
Reddit tries to login, but says "invalid password" and gives me the opportunity to "recover my password".  After resetting the password, the login works fine, but this problem re-occurs after restarting Firefox (which clears my login cache/history in the process)

Expected Results:  
It should redirect me to being logged in.

I think I've explained everything already.

Comment 1

[[not reading bugmail]]

have you cleared your cache and cookies?

Comment 2

[Christopher Duncan]

My cache was being cleared when i restarted Firefox.  I set it to clear cookies too, now, and instead of getting the usual message, it said "an error occurred while posting (status: 504)" (which, due to some research I just did, might've been a product of me trying to log in numerous times in a short period of time).  I gave it some time, restarted Firefox, and now I get a mixture of "invalid password" and "an error occurred while posting (status: 504)" messages.

Comment 3

[Christopher Duncan]

Error console message (not sure if this is at all related to my problem, but it stood out because it was in blueeee) 

www.mozilla.org : server does not support RFC 5746, see CVE-2009-3555

Comment 4

[[not reading bugmail]]

Yeah, interesting.  Are you using special security to try and login?  Try adjusting that and see if it helps.

Comment 5

[Christopher Duncan]

By security, do you mean within firefox, or like antivirus, or like a router firewall?

Comment 6

[Christopher Duncan]

Not sure if this will help, but here's a "weblog"?

Request URL:
  http://www.reddit.com/api/login/[e-mail]

  Request Method:
  POST

  Status Code:
  HTTP/1.1 200 OK



  
    Request Headers
    00:43:37:772
  
    Accept:application/json, text/javascript, */*
Accept-Charset:ISO-8859-1,utf-8;q=0.7,*;q=0.7
Accept-Encoding:gzip, deflate
Accept-Language:en-us,en;q=0.5
Cache-Control:no-cache
Connection:keep-alive
Content-Length:88
Content-Type:application/x-www-form-urlencoded; charset=UTF-8
Host:www.reddit.com
Keep-Alive:115
Pragma:no-cache
Referer:http://www.reddit.com/
User-Agent:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0b6) Gecko/20100101 Firefox/4.0b6
X-Requested-With:XMLHttpRequest


  
    Sent Cookie
      __utma:55650728.2118541960.1288232510.1288238852.1288240983.6
__utmb:55650728.1.10.1288240983
__utmc:55650728
__utmz:55650728.1288240983.6.1.utmcsr
reddit_first:%7B%22organic_pos%22%3A%2017%2C%20%22firsttime%22%3A%20%22first%22%7D

  

  
    Request Body
      op=login-main&user=dizzuncan%40gmail.com&passwd=&id=%23login_login-main&renderstyle=html
  
  



  
    Response Headers
    Δ574ms
  
    Connection:keep-alive
Content-Encoding:gzip
Content-Length:242
Content-Type:application/json; charset=UTF-8
Date:Thu, 28 Oct 2010 04:43:38 GMT
Server:'; DROP TABLE servertypes; --
Vary:Accept-Encoding


  
    
      Response Body
      Δ0ms
    
      {"jquery": [[0, 1, "call", ["#login_login-main"]], [1, 2, "attr", "find"], [2, 3, "call", [".status"]], [3, 4, "attr", "hide"], [4, 5, "call", []], [5, 6, "attr", "html"], [6, 7, "call", [""]], [7, 8, "attr", "end"], [8, 9, "call", []], [1, 10, "attr", "find"], [10, 11, "call", [".error.WRONG_PASSWORD.field-passwd"]], [11, 12, "attr", "show"], [12, 13, "call", []], [13, 14, "attr", "text"], [14, 15, "call", ["invalid password"]], [15, 16, "attr", "end"], [16, 17, "call", []]]}

Comment 7

[Christopher Duncan]

GAH!  Sorry for all the trouble, it was totally user error.  I had my email address instead of my username in the login box...  Thanks for all your help anyways!  (and sorry, again).

Comment 8

[[not reading bugmail]]

Glad to see it was an easy fix.  Also, don't forget to try the Mozilla support website and/or forums like MozillaZine.com since there are always people around for immediate troubleshooting if its something simple and not an actual bug with Firefox.

This should be marked resolve->WFM.

Comment 9

[Tyler Downer [He/Him]]

This bug was reported using a pre-release version of Firefox 4. Now that Firefox 4.0.1 final has been released, can you please update and retest your bug? A fresh profile would be a good starting place to test, 
http://support.mozilla.com/kb/Managing+profiles. If you continue to see the issue, can you please update this bug with your results?

Filter: firefox4prebugsunco

Comment 10

[Helder "Lthere" Magalhães]

(In reply to Christopher Duncan from comment #7)
> GAH!  Sorry for all the trouble, it was totally user error.
[...]

(In reply to Dennis "Dale" Y. [:cuz84d] from comment #8)
[...]
> This should be marked resolve->WFM.

Resolved as invalid instead, as "the problem described is not a bug" [1] but, in this case, is due to a user (recognized) error.

Thanks, Denis, for helping with the troubleshooting process.

[1] https://bugzilla.mozilla.org/page.cgi?id=fields.html#status