607911 - Accessing www.netbank.co.za causes blue screen amd PC restart

Status: RESOLVED WONTFIX

(Firefox :: Extension Compatibility, defect)

Description

[[e-mail]]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12

Blue Screen and automatic restart of pc on accessing www.netbank.co.za. happens every time after latest Firefox update on 27th October 2010

Reproducible: Always

Steps to Reproduce:
1. access www.netbank.co.za
2.
3.
Actual Results:  
PC Crashes - Blues Screen of Death! Windows 7


Upon accessing www.netbank.co.za a blue Screen appears (Windows 7) and automatic restart of pc. Happens every time after latest Firefox update on 27th October 2010. DOES NOT HAPPEN ON Internet Explorer...

Comment 1

[Robert Longson [:longsonr]]

Firefox can not cause a Blue Screen, windows freeze or reset because it's a
usermode application. Only the windows kernel/system, hardware problems and in
most cases installed drivers can cause this.
It doesn't matter if you get a bluescreen only with one usermode application or
only with one application version, it's still a bug in those kernelmode
components and the usermode application triggers only the bug.

I would try to upgrade your video card drivers first.


marking invalid because this is not a bug in Firefox.

Comment 2

[[e-mail]]

The problem accessing this secured banking website only appeared after ugrading to Firefox version 3.6.12 on the 27th October. The same problem does not occur upon utilising Internet Explorer - the problem obviously is link to the latest upgrade from Firefox. The problem also does not occur on Firefox version 3.6.11.