607941 - inbox and sent folders all content vanished

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[ROGER CANNON]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.2.11) Gecko/20101012 Firefox/3.6.11 (.NET CLR 3.5.30729)
Build Identifier: thunderbird 3.1.6

Downloaded version 3.1.5 then rebooted. On opening all content in INBOX and SENT folders had vanished tried to repair, still nothing. Downloaded version 3.1.6 porblem still the same.

Reproducible: Always

Comment 1

[Ludovic Hirlimann [:Usul]]

1) Anything in Tools -> Error console ?

2) Does starting in safe-mode (see http://support.mozillamessaging.com/en-US/kb/Safe+Mode) helps ?

3) where you upgrading from 2.x ?

Comment 2

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to previous comment. If you feel this change was made in error, please respond to this bug with your reasons why.

Comment 3

[ROGER CANNON]

Problem not resolved, still lost all inbox and sent data. Tried to reinstall etc still lost data.

Comment 4

[Ludovic Hirlimann [:Usul]]

(In reply to comment #3)
> Problem not resolved, still lost all inbox and sent data. Tried to reinstall
> etc still lost data.

how about you answer comment 1 ?

Comment 5

[Wayne Mery (:wsmwk)]

(In reply to comment #4)
> how about you answer comment 1 ?

please don't reopen without additional information requested bythose who are trying to help you.