User-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 3.0.30729; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C; .NET4.0E) Build Identifier: Mozilla/v3.6.12 Firefox cannot connection to the internet after v3.6.12 update. New profile doesn't affect problem. I was on my normal sites (e.g. facebook, facebook apps, radiostaion and game website) then I saw Firefox update for v3.6.12, and because I was playing my brother on a game (WarcraftIII) I accepted the update and restarted firefox, after then it didn't reopen after a while (about 30mins) so I closed the process from Task Manager and restarted the firefox app. After that everything was normal except for an abnormal loading time (of a few minutes) but it didn't affect me because I thought it was my computer lagging but came to a surprise to me was the fact that I couldn't connection to the internet; the quote "Unable to connect Firefox can't establish a connection to the server at www.google.com. * The site could be temporarily unavailable or too busy. Try again in a few moments. * If you are unable to load any pages, check your computer's network connection. * If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web." shows my error message. And, of course I was still playing a game against my bro using a local area connection so I was confused, I asked my bro if his connection was ok - he replied yes. So I checked mine for problems, nothing. I even restarted my BT HomeHub Router and still nothing, so I checked IE8 (rarely use it) it it worked fine - so I suspected it was an error on the update or my addons/my side. I later researched it and found out this update was blocked and had problems. Reproducible: Always Steps to Reproduce: 1.Update to Firefox v3.6.12 2.Restart Firefox (if doesn't work, close process and manually restart) 3.Open URL/homepage Actual Results: "Unable to connect Firefox can't establish a connection to the server at www.google.com. * The site could be temporarily unavailable or too busy. Try again in a few moments. * If you are unable to load any pages, check your computer's network connection. * If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web." Expected Results: Opened the Google Homepage (classic, not igoogle) or at least connect to the internet No theme, had the Add-ons: (that I can remember, I disabled add-ons in safe mode) Silverlight, apple quicktime, real player, I'm using Windows Vista Home Premium SP2, I have McAfee full internet security, Tuneup Utilities 2010, Super AdBlocker and others used at startup.
Component: Disability Access → General
QA Contact: disability.access → general
Created attachment 486866 [details] Sscreenshot of connection issue Screenshot of error with 3 tabs, http://www.mozilla.com/en-GB/firefox/3.6.12/firstrun/ http://en-GB.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-GB:official and http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=version
URL: Firefox update
Version: unspecified → 3.6 Branch
Created attachment 486867 [details] Screenshot of connection issue, with version # The same as before but showing version number
Ofcourse I've already read all the forums, external sites and even the support areas. I solved my problem my uninstalling v3.6.12 and found a v3.6.11 on the web - reinstalled that and had no problems.
This is a 100% Firewall issue I will mark this wfm because this can't be reproduced
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → WORKSFORME
You need to log in before you can comment on or make changes to this bug.