Closed
Bug 608351
Opened 14 years ago
Closed 11 years ago
Crash at [@ UserCallWinProcCheckWow ] on two web pages with Flash or WMP on 3.6
Categories
(Core Graveyard :: Plug-ins, defect)
Tracking
(Not tracked)
RESOLVED
INCOMPLETE
People
(Reporter: ehsan.akhgari, Unassigned)
Details
(Keywords: crash)
Crash Data
A friend of mine has been hitting this crash constantly on 3.6. I've asked her to provide me with some details, and here they are: The crash seems to happen mostly either on: <http://www.bbc.co.uk/persian/tv/2009/01/000000_ptv_live_s.shtml> (which contains a Flash plugin), or: <http://www.nalbeki.com/persian.htm> (which contains a WMP plugin) Sample stacks: http://crash-stats.mozilla.com/report/index/f2f39609-29f7-4707-a8aa-0a1f52100917 http://crash-stats.mozilla.com/report/index/6ad858a6-213a-45ae-9ef8-ee4742100917 http://crash-stats.mozilla.com/report/index/1a8c5c02-6190-4ad5-9553-b871a2100917 I also asked her to copy the contents of about:support and about:plugins, and here they are: about:support ------------------------------------------------------------------------------------------------------------------------ Application Basics Name Firefox Version 3.6.9 Profile Directory Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Microsoft .NET Framework Assistant 1.1 true {20a82645-c095-46ed-80e3-08825760534b} The Browser Highlighter 1.0.14908 false browserhighlighter@ebay.com RealPlayer Browser Record Plugin 1.1.5 true {ABDE892B-13A8-4d1b-88E6-365A6E755758} Skype extension for Firefox 4.2.0.5198 false {AB2CE124-6272-4b12-94A9-7303C7397BD1} Modified Preferences Name Value accessibility.blockautorefresh true accessibility.browsewithcaret true accessibility.typeaheadfind.flashBar 0 browser.history_expire_days.mirror 180 browser.history_expire_days_min 91 browser.places.importBookmarksHTML false browser.places.importDefaults false browser.places.leftPaneFolderId -1 browser.places.migratePostDataAnnotations false browser.places.smartBookmarksVersion 2 browser.places.updateRecentTagsUri false browser.startup.homepage http://www.cs.toronto.edu/~nrezvani/ browser.startup.homepage_override.mstone rv:1.9.2.9 browser.tabs.warnOnClose false dom.disable_open_during_load false dom.max_script_run_time 1800 extensions.lastAppVersion 3.6.9 general.useragent.extra.microsoftdotnet (.NET CLR 3.5.30729) keyword.URL network.cookie.prefsMigrated true places.last_vacuum 1280506947 print.print_bgcolor false print.print_bgimages false print.print_command print.print_downloadfonts false print.print_evenpages true print.print_in_color true print.print_margin_bottom 0.5 print.print_margin_left 0.5 print.print_margin_right 0.5 print.print_margin_top 0.5 print.print_oddpages true print.print_orientation 0 print.print_pagedelay 500 print.print_paper_data 0 print.print_paper_height 11.00 print.print_paper_size_type 1 print.print_paper_size_unit 0 print.print_paper_width 8.50 print.print_printer lw-ba4239 print.print_reversed false print.print_scaling 1.00 print.print_shrink_to_fit true print.print_to_file false print.print_unwriteable_margin_bottom 0 print.print_unwriteable_margin_left 0 print.print_unwriteable_margin_right 0 print.print_unwriteable_margin_top 0 print.printer_clw-ba4206.print_bgcolor false print.printer_clw-ba4206.print_bgimages false print.printer_clw-ba4206.print_command print.printer_clw-ba4206.print_downloadfonts false print.printer_clw-ba4206.print_edge_bottom 0 print.printer_clw-ba4206.print_edge_left 0 print.printer_clw-ba4206.print_edge_right 0 print.printer_clw-ba4206.print_edge_top 0 print.printer_clw-ba4206.print_evenpages true print.printer_clw-ba4206.print_footercenter print.printer_clw-ba4206.print_footerleft &PT print.printer_clw-ba4206.print_footerright &D print.printer_clw-ba4206.print_headercenter print.printer_clw-ba4206.print_headerleft &T print.printer_clw-ba4206.print_headerright &U print.printer_clw-ba4206.print_in_color true print.printer_clw-ba4206.print_margin_bottom 0.5 print.printer_clw-ba4206.print_margin_left 0.5 print.printer_clw-ba4206.print_margin_right 0.5 print.printer_clw-ba4206.print_margin_top 0.5 print.printer_clw-ba4206.print_oddpages true print.printer_clw-ba4206.print_orientation 0 print.printer_clw-ba4206.print_pagedelay 500 print.printer_clw-ba4206.print_paper_data 0 print.printer_clw-ba4206.print_paper_height 11.00 print.printer_clw-ba4206.print_paper_size_type 0 print.printer_clw-ba4206.print_paper_size_unit 0 print.printer_clw-ba4206.print_paper_width 8.50 print.printer_clw-ba4206.print_reversed false print.printer_clw-ba4206.print_scaling 1.00 print.printer_clw-ba4206.print_shrink_to_fit true print.printer_clw-ba4206.print_to_file false print.printer_clw-ba4206.print_unwriteable_margin_bottom 0 print.printer_clw-ba4206.print_unwriteable_margin_left 0 print.printer_clw-ba4206.print_unwriteable_margin_right 0 print.printer_clw-ba4206.print_unwriteable_margin_top 0 print.printer_lw-ba4239.print_bgcolor false print.printer_lw-ba4239.print_bgimages false print.printer_lw-ba4239.print_command print.printer_lw-ba4239.print_downloadfonts false print.printer_lw-ba4239.print_edge_bottom 0 print.printer_lw-ba4239.print_edge_left 0 print.printer_lw-ba4239.print_edge_right 0 print.printer_lw-ba4239.print_edge_top 0 print.printer_lw-ba4239.print_evenpages true print.printer_lw-ba4239.print_footercenter print.printer_lw-ba4239.print_footerleft &PT print.printer_lw-ba4239.print_footerright &D print.printer_lw-ba4239.print_headercenter print.printer_lw-ba4239.print_headerleft &T print.printer_lw-ba4239.print_headerright &U print.printer_lw-ba4239.print_in_color true print.printer_lw-ba4239.print_margin_bottom 0.5 print.printer_lw-ba4239.print_margin_left 0.5 print.printer_lw-ba4239.print_margin_right 0.5 print.printer_lw-ba4239.print_margin_top 0.5 print.printer_lw-ba4239.print_oddpages true print.printer_lw-ba4239.print_orientation 0 print.printer_lw-ba4239.print_pagedelay 500 print.printer_lw-ba4239.print_paper_data 0 print.printer_lw-ba4239.print_paper_height 11.00 print.printer_lw-ba4239.print_paper_size_type 0 print.printer_lw-ba4239.print_paper_size_unit 0 print.printer_lw-ba4239.print_paper_width 8.50 print.printer_lw-ba4239.print_reversed false print.printer_lw-ba4239.print_scaling 1.00 print.printer_lw-ba4239.print_shrink_to_fit true print.printer_lw-ba4239.print_to_file false print.printer_lw-ba4239.print_unwriteable_margin_bottom 0 print.printer_lw-ba4239.print_unwriteable_margin_left 0 print.printer_lw-ba4239.print_unwriteable_margin_right 0 print.printer_lw-ba4239.print_unwriteable_margin_top 0 privacy.cpd.sessions false privacy.cpd.siteSettings true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.warn_viewing_mixed false --------------------------------------------------------------------------------------------------- about:plugins ----------------------------------------------------------------------------------------------------- Installed plugins Find more information about browser plugins at mozilla.org. Help for installing plugins is available from plugindoc.mozdev.org. Google Talk Plugin File: npgoogletalk.dll Version: 1.5.1.0 Version 1.5.1.0 MIME Type Description Suffixes Enabled application/googletalk Google voice and video chat googletalk Yes Google Talk Plugin Video Accelerator File: npgtpo3dautoplugin.dll Version: 0.1.43.3 Google Talk Plugin Video Accelerator version:0.1.43.3 MIME Type Description Suffixes Enabled application/vnd.gtpo3d.auto Yes DivX Player Netscape Plugin File: npDivxPlayerPlugin.dll Version: 6.1.0.0 npdivxplayerplugin MIME Type Description Suffixes Enabled application/divxplayer-plugin npdivxplayerplugin scr Yes Adobe Acrobat File: nppdf32.dll Version: 9.3.4.218 Adobe PDF Plug-In For Firefox and Netscape "9.3.4" MIME Type Description Suffixes Enabled application/pdf Acrobat Portable Document Format pdf Yes application/vnd.adobe.pdfxml Adobe PDF in XML Format pdfxml Yes application/vnd.adobe.x-mars Adobe PDF in XML Format mars Yes application/vnd.fdf Acrobat Forms Data Format fdf Yes application/vnd.adobe.xfdf XML Version of Acrobat Forms Data Format xfdf Yes application/vnd.adobe.xdp+xml Acrobat XML Data Package xdp Yes application/vnd.adobe.xfd+xml Adobe FormFlow99 Data File xfd Yes RealPlayer Version Plugin File: nprpjplug.dll Version: 6.0.12.775 6.0.12.775 MIME Type Description Suffixes Enabled application/vnd.rn-realplayer-javascript RealPlayer Version Plugin rpj Yes RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) File: nppl3260.dll Version: 6.0.12.775 RealPlayer(tm) LiveConnect-Enabled Plug-In MIME Type Description Suffixes Enabled audio/x-pn-realaudio-plugin RealPlayer(tm) as Plug-in rpm Yes RealJukebox NS Plugin File: nprjplug.dll Version: 1.0.3.775 RealJukebox Netscape Plugin MIME Type Description Suffixes Enabled none RealJukebox NS Plugin File none Yes Mozilla Default Plug-in File: npnul32.dll Version: 1.0.0.15 Default Plug-in MIME Type Description Suffixes Enabled * Mozilla Default Plug-in * No Google Update File: npGoogleOneClick8.dll Version: 1.2.183.39 Google Update MIME Type Description Suffixes Enabled application/x-vnd.google.oneclickctrl.8 Yes Shockwave Flash File: NPSWF32.dll Version: 10.0.45.2 Shockwave Flash 10.0 r45 MIME Type Description Suffixes Enabled application/x-shockwave-flash Adobe Flash movie swf Yes application/futuresplash FutureSplash movie spl Yes DivX Web Player File: npdivx32.dll Version: 2.0.3.4 DivX Web Player version 2.0.3.4 MIME Type Description Suffixes Enabled video/divx DivX Video Files divx,div Yes Picasa File: npPicasa3.dll Version: 3.1.0.0 Picasa plugin MIME Type Description Suffixes Enabled application/x-picasa-detect 3.1 pinstall Yes Yahoo Application State Plugin File: npYState.dll Version: 1.0.0.7 Yahoo Application State Plugin version 1.0.0.7 MIME Type Description Suffixes Enabled application/x-vnd.yahoo.applicationState npYState npYState Yes Silverlight Plug-In File: npctrl.dll Version: 4.0.50524.0 4.0.50524.0 MIME Type Description Suffixes Enabled application/x-silverlight npctrl scr Yes application/x-silverlight-2 Yes Windows Presentation Foundation File: NPWPF.dll Version: 3.5.30729.1 Windows Presentation Foundation (WPF) plug-in for Mozilla browsers MIME Type Description Suffixes Enabled application/x-ms-xbap XAML Browser Application xbap Yes application/xaml+xml XAML Document xaml Yes RealPlayer(tm) HTML5VideoShim Plug-In (32-bit) File: nprphtml5videoshim.dll Version: 1.0.0.0 RealPlayer(tm) HTML5VideoShim Plug-In MIME Type Description Suffixes Enabled application/x-rp-html5videoshim-plugin RealPlayer(tm) HTML5VideoShim Plug-In rh5 Yes Windows Media Player Plug-in Dynamic Link Library File: npdsplay.dll Version: 3.0.2.629 Npdsplay dll MIME Type Description Suffixes Enabled application/asx Media Files * Yes video/x-ms-asf-plugin Media Files * Yes application/x-mplayer2 Media Files * Yes video/x-ms-asf Media Files asf,asx,* Yes video/x-ms-wm Media Files wm,* Yes audio/x-ms-wma Media Files wma,* Yes audio/x-ms-wax Media Files wax,* Yes video/x-ms-wmv Media Files wmv,* Yes video/x-ms-wvx Media Files wvx,* Yes Microsoft® DRM File: npwmsdrm.dll Version: 9.0.0.4503 DRM Store Netscape Plugin MIME Type Description Suffixes Enabled application/x-drm Network Interface Plugin nip Yes Microsoft® DRM File: npdrmv2.dll Version: 9.0.0.4503 DRM Netscape Network Object MIME Type Description Suffixes Enabled application/x-drm-v2 Network Interface Plugin nip Yes This crash seems to happen fairly often, to the point that she's unable to use Firefox to view the above pages.
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Comment 1•14 years ago
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Google Talk is Bug 501429. Crash due to old Adobe Reader Plugin is Bug 531551 what is due to .13 Release.
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Reporter | |
Comment 2•14 years ago
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The stacks in those bugs don't look similar to this one, IINM.
(In reply to comment #0) > A friend of mine has been hitting this crash constantly on 3.6. I've > asked her to provide me with some details, and here they are: > > The crash seems to happen mostly either on: > > <http://www.bbc.co.uk/persian/tv/2009/01/000000_ptv_live_s.shtml> (which > contains a Flash plugin), or: > <http://www.nalbeki.com/persian.htm> (which contains a WMP plugin) > > ----------------------------------------------------------------------------- > > about:plugins > > ----------------------------------------------------------------------------- > Installed plugins > ... > > Shockwave Flash > > File: NPSWF32.dll > Version: 10.0.45.2 > Shockwave Flash 10.0 r45 > > ... > > Windows Media Player Plug-in Dynamic Link Library > > File: npdsplay.dll > Version: 3.0.2.629 > Npdsplay dll > > MIME Type Description Suffixes Enabled > application/asx Media Files * Yes > video/x-ms-asf-plugin Media Files * Yes > application/x-mplayer2 Media Files * Yes > video/x-ms-asf Media Files asf,asx,* Yes > video/x-ms-wm Media Files wm,* Yes > audio/x-ms-wma Media Files wma,* Yes > audio/x-ms-wax Media Files wax,* Yes > video/x-ms-wmv Media Files wmv,* Yes > video/x-ms-wvx Media Files wvx,* Yes > Microsoft® DRM > > ... > > This crash seems to happen fairly often, to the point that she's unable to use > Firefox to view the above pages. Her version of Flash is old. I had a lot of consistent crashes an hour ago but I upgraded using the "Developer's Page" here: http://www.adobe.com/support/flashplayer/downloads.html she may not want the Developer (Debug) version but at least if it crashes it can send a better Report ;) . The Page: https://www.mozilla.com/en-US/plugincheck/ says my WMPlayer is this: Microsoft® Windows Media Player Firefox Plugin 1.0.0.8 np-mswmp http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx I have 10.1 r85 (or 10.1.85.3) SWF and my WMP is 1.0.0.8, she should at minimum upgrade her Flash. Rob
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Comment 4•13 years ago
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(In reply to comment #0) > A friend of mine has been hitting this crash constantly on 3.6. I've asked her > to provide me with some details, and here they are: > > The crash seems to happen mostly either on: > > <http://www.bbc.co.uk/persian/tv/2009/01/000000_ptv_live_s.shtml> (which > contains a Flash plugin), or: > <http://www.nalbeki.com/persian.htm> (which contains a WMP plugin) > > Sample stacks: > > http://crash-stats.mozilla.com/report/index/f2f39609-29f7-4707-a8aa-0a1f52100917 > http://crash-stats.mozilla.com/report/index/6ad858a6-213a-45ae-9ef8-ee4742100917 > http://crash-stats.mozilla.com/report/index/1a8c5c02-6190-4ad5-9553-b871a2100917 > Is she doing something specific when this happens? Watching video, reloading the page, going to fullscreen, .. any additional detail on possible STR?
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Assignee | |
Updated•13 years ago
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Crash Signature: [@ UserCallWinProcCheckWow ]
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Comment 5•11 years ago
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(In reply to Jim Mathies [:jimm] from comment #4) > > Is she doing something specific when this happens? Watching video, reloading > the page, going to fullscreen, .. any additional detail on possible STR? And does it still occur?
Severity: normal → critical
Flags: needinfo?(ehsan)
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Reporter | |
Comment 6•11 years ago
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(In reply to Wayne Mery (:wsmwk) from comment #5) > (In reply to Jim Mathies [:jimm] from comment #4) > > > > Is she doing something specific when this happens? Watching video, reloading > > the page, going to fullscreen, .. any additional detail on possible STR? > > And does it still occur? As a general rule, I don't remember bug symptoms after 2.5+ years. :-) So, I don't know.
Flags: needinfo?(ehsan)
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Comment 7•11 years ago
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then let's put it to rest. (FWIW http://www.bbc.co.uk/persian/tv/2011/04/000001_ptv_live_streaming_map.shtml works for me)
Status: NEW → RESOLVED
Closed: 11 years ago
Resolution: --- → INCOMPLETE
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Updated•2 years ago
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Product: Core → Core Graveyard
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Description
•