Closed Bug 608351 Opened 15 years ago Closed 12 years ago

Crash at [@ UserCallWinProcCheckWow ] on two web pages with Flash or WMP on 3.6

Categories

(Core Graveyard :: Plug-ins, defect)

Product:
Core Graveyard
Component:
Plug-ins
Version:
1.9.2 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: ehsan.akhgari, Unassigned)

Details

(Keywords: crash)

Crash Data

A friend of mine has been hitting this crash constantly on 3.6. I've asked her to provide me with some details, and here they are: The crash seems to happen mostly either on: <http://www.bbc.co.uk/persian/tv/2009/01/000000_ptv_live_s.shtml> (which contains a Flash plugin), or: <http://www.nalbeki.com/persian.htm> (which contains a WMP plugin) Sample stacks: http://crash-stats.mozilla.com/report/index/f2f39609-29f7-4707-a8aa-0a1f52100917 http://crash-stats.mozilla.com/report/index/6ad858a6-213a-45ae-9ef8-ee4742100917 http://crash-stats.mozilla.com/report/index/1a8c5c02-6190-4ad5-9553-b871a2100917 I also asked her to copy the contents of about:support and about:plugins, and here they are: about:support ------------------------------------------------------------------------------------------------------------------------ Application Basics Name Firefox Version 3.6.9 Profile Directory Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Microsoft .NET Framework Assistant 1.1 true {20a82645-c095-46ed-80e3-08825760534b} The Browser Highlighter 1.0.14908 false browserhighlighter@ebay.com RealPlayer Browser Record Plugin 1.1.5 true {ABDE892B-13A8-4d1b-88E6-365A6E755758} Skype extension for Firefox 4.2.0.5198 false {AB2CE124-6272-4b12-94A9-7303C7397BD1} Modified Preferences Name Value accessibility.blockautorefresh true accessibility.browsewithcaret true accessibility.typeaheadfind.flashBar 0 browser.history_expire_days.mirror 180 browser.history_expire_days_min 91 browser.places.importBookmarksHTML false browser.places.importDefaults false browser.places.leftPaneFolderId -1 browser.places.migratePostDataAnnotations false browser.places.smartBookmarksVersion 2 browser.places.updateRecentTagsUri false browser.startup.homepage http://www.cs.toronto.edu/~nrezvani/ browser.startup.homepage_override.mstone rv:1.9.2.9 browser.tabs.warnOnClose false dom.disable_open_during_load false dom.max_script_run_time 1800 extensions.lastAppVersion 3.6.9 general.useragent.extra.microsoftdotnet (.NET CLR 3.5.30729) keyword.URL network.cookie.prefsMigrated true places.last_vacuum 1280506947 print.print_bgcolor false print.print_bgimages false print.print_command print.print_downloadfonts false print.print_evenpages true print.print_in_color true print.print_margin_bottom 0.5 print.print_margin_left 0.5 print.print_margin_right 0.5 print.print_margin_top 0.5 print.print_oddpages true print.print_orientation 0 print.print_pagedelay 500 print.print_paper_data 0 print.print_paper_height 11.00 print.print_paper_size_type 1 print.print_paper_size_unit 0 print.print_paper_width 8.50 print.print_printer lw-ba4239 print.print_reversed false print.print_scaling 1.00 print.print_shrink_to_fit true print.print_to_file false print.print_unwriteable_margin_bottom 0 print.print_unwriteable_margin_left 0 print.print_unwriteable_margin_right 0 print.print_unwriteable_margin_top 0 print.printer_clw-ba4206.print_bgcolor false print.printer_clw-ba4206.print_bgimages false print.printer_clw-ba4206.print_command print.printer_clw-ba4206.print_downloadfonts false print.printer_clw-ba4206.print_edge_bottom 0 print.printer_clw-ba4206.print_edge_left 0 print.printer_clw-ba4206.print_edge_right 0 print.printer_clw-ba4206.print_edge_top 0 print.printer_clw-ba4206.print_evenpages true print.printer_clw-ba4206.print_footercenter print.printer_clw-ba4206.print_footerleft &PT print.printer_clw-ba4206.print_footerright &D print.printer_clw-ba4206.print_headercenter print.printer_clw-ba4206.print_headerleft &T print.printer_clw-ba4206.print_headerright &U print.printer_clw-ba4206.print_in_color true print.printer_clw-ba4206.print_margin_bottom 0.5 print.printer_clw-ba4206.print_margin_left 0.5 print.printer_clw-ba4206.print_margin_right 0.5 print.printer_clw-ba4206.print_margin_top 0.5 print.printer_clw-ba4206.print_oddpages true print.printer_clw-ba4206.print_orientation 0 print.printer_clw-ba4206.print_pagedelay 500 print.printer_clw-ba4206.print_paper_data 0 print.printer_clw-ba4206.print_paper_height 11.00 print.printer_clw-ba4206.print_paper_size_type 0 print.printer_clw-ba4206.print_paper_size_unit 0 print.printer_clw-ba4206.print_paper_width 8.50 print.printer_clw-ba4206.print_reversed false print.printer_clw-ba4206.print_scaling 1.00 print.printer_clw-ba4206.print_shrink_to_fit true print.printer_clw-ba4206.print_to_file false print.printer_clw-ba4206.print_unwriteable_margin_bottom 0 print.printer_clw-ba4206.print_unwriteable_margin_left 0 print.printer_clw-ba4206.print_unwriteable_margin_right 0 print.printer_clw-ba4206.print_unwriteable_margin_top 0 print.printer_lw-ba4239.print_bgcolor false print.printer_lw-ba4239.print_bgimages false print.printer_lw-ba4239.print_command print.printer_lw-ba4239.print_downloadfonts false print.printer_lw-ba4239.print_edge_bottom 0 print.printer_lw-ba4239.print_edge_left 0 print.printer_lw-ba4239.print_edge_right 0 print.printer_lw-ba4239.print_edge_top 0 print.printer_lw-ba4239.print_evenpages true print.printer_lw-ba4239.print_footercenter print.printer_lw-ba4239.print_footerleft &PT print.printer_lw-ba4239.print_footerright &D print.printer_lw-ba4239.print_headercenter print.printer_lw-ba4239.print_headerleft &T print.printer_lw-ba4239.print_headerright &U print.printer_lw-ba4239.print_in_color true print.printer_lw-ba4239.print_margin_bottom 0.5 print.printer_lw-ba4239.print_margin_left 0.5 print.printer_lw-ba4239.print_margin_right 0.5 print.printer_lw-ba4239.print_margin_top 0.5 print.printer_lw-ba4239.print_oddpages true print.printer_lw-ba4239.print_orientation 0 print.printer_lw-ba4239.print_pagedelay 500 print.printer_lw-ba4239.print_paper_data 0 print.printer_lw-ba4239.print_paper_height 11.00 print.printer_lw-ba4239.print_paper_size_type 0 print.printer_lw-ba4239.print_paper_size_unit 0 print.printer_lw-ba4239.print_paper_width 8.50 print.printer_lw-ba4239.print_reversed false print.printer_lw-ba4239.print_scaling 1.00 print.printer_lw-ba4239.print_shrink_to_fit true print.printer_lw-ba4239.print_to_file false print.printer_lw-ba4239.print_unwriteable_margin_bottom 0 print.printer_lw-ba4239.print_unwriteable_margin_left 0 print.printer_lw-ba4239.print_unwriteable_margin_right 0 print.printer_lw-ba4239.print_unwriteable_margin_top 0 privacy.cpd.sessions false privacy.cpd.siteSettings true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.warn_viewing_mixed false --------------------------------------------------------------------------------------------------- about:plugins ----------------------------------------------------------------------------------------------------- Installed plugins Find more information about browser plugins at mozilla.org. Help for installing plugins is available from plugindoc.mozdev.org. Google Talk Plugin File: npgoogletalk.dll Version: 1.5.1.0 Version 1.5.1.0 MIME Type Description Suffixes Enabled application/googletalk Google voice and video chat googletalk Yes Google Talk Plugin Video Accelerator File: npgtpo3dautoplugin.dll Version: 0.1.43.3 Google Talk Plugin Video Accelerator version:0.1.43.3 MIME Type Description Suffixes Enabled application/vnd.gtpo3d.auto Yes DivX Player Netscape Plugin File: npDivxPlayerPlugin.dll Version: 6.1.0.0 npdivxplayerplugin MIME Type Description Suffixes Enabled application/divxplayer-plugin npdivxplayerplugin scr Yes Adobe Acrobat File: nppdf32.dll Version: 9.3.4.218 Adobe PDF Plug-In For Firefox and Netscape "9.3.4" MIME Type Description Suffixes Enabled application/pdf Acrobat Portable Document Format pdf Yes application/vnd.adobe.pdfxml Adobe PDF in XML Format pdfxml Yes application/vnd.adobe.x-mars Adobe PDF in XML Format mars Yes application/vnd.fdf Acrobat Forms Data Format fdf Yes application/vnd.adobe.xfdf XML Version of Acrobat Forms Data Format xfdf Yes application/vnd.adobe.xdp+xml Acrobat XML Data Package xdp Yes application/vnd.adobe.xfd+xml Adobe FormFlow99 Data File xfd Yes RealPlayer Version Plugin File: nprpjplug.dll Version: 6.0.12.775 6.0.12.775 MIME Type Description Suffixes Enabled application/vnd.rn-realplayer-javascript RealPlayer Version Plugin rpj Yes RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) File: nppl3260.dll Version: 6.0.12.775 RealPlayer(tm) LiveConnect-Enabled Plug-In MIME Type Description Suffixes Enabled audio/x-pn-realaudio-plugin RealPlayer(tm) as Plug-in rpm Yes RealJukebox NS Plugin File: nprjplug.dll Version: 1.0.3.775 RealJukebox Netscape Plugin MIME Type Description Suffixes Enabled none RealJukebox NS Plugin File none Yes Mozilla Default Plug-in File: npnul32.dll Version: 1.0.0.15 Default Plug-in MIME Type Description Suffixes Enabled * Mozilla Default Plug-in * No Google Update File: npGoogleOneClick8.dll Version: 1.2.183.39 Google Update MIME Type Description Suffixes Enabled application/x-vnd.google.oneclickctrl.8 Yes Shockwave Flash File: NPSWF32.dll Version: 10.0.45.2 Shockwave Flash 10.0 r45 MIME Type Description Suffixes Enabled application/x-shockwave-flash Adobe Flash movie swf Yes application/futuresplash FutureSplash movie spl Yes DivX Web Player File: npdivx32.dll Version: 2.0.3.4 DivX Web Player version 2.0.3.4 MIME Type Description Suffixes Enabled video/divx DivX Video Files divx,div Yes Picasa File: npPicasa3.dll Version: 3.1.0.0 Picasa plugin MIME Type Description Suffixes Enabled application/x-picasa-detect 3.1 pinstall Yes Yahoo Application State Plugin File: npYState.dll Version: 1.0.0.7 Yahoo Application State Plugin version 1.0.0.7 MIME Type Description Suffixes Enabled application/x-vnd.yahoo.applicationState npYState npYState Yes Silverlight Plug-In File: npctrl.dll Version: 4.0.50524.0 4.0.50524.0 MIME Type Description Suffixes Enabled application/x-silverlight npctrl scr Yes application/x-silverlight-2 Yes Windows Presentation Foundation File: NPWPF.dll Version: 3.5.30729.1 Windows Presentation Foundation (WPF) plug-in for Mozilla browsers MIME Type Description Suffixes Enabled application/x-ms-xbap XAML Browser Application xbap Yes application/xaml+xml XAML Document xaml Yes RealPlayer(tm) HTML5VideoShim Plug-In (32-bit) File: nprphtml5videoshim.dll Version: 1.0.0.0 RealPlayer(tm) HTML5VideoShim Plug-In MIME Type Description Suffixes Enabled application/x-rp-html5videoshim-plugin RealPlayer(tm) HTML5VideoShim Plug-In rh5 Yes Windows Media Player Plug-in Dynamic Link Library File: npdsplay.dll Version: 3.0.2.629 Npdsplay dll MIME Type Description Suffixes Enabled application/asx Media Files * Yes video/x-ms-asf-plugin Media Files * Yes application/x-mplayer2 Media Files * Yes video/x-ms-asf Media Files asf,asx,* Yes video/x-ms-wm Media Files wm,* Yes audio/x-ms-wma Media Files wma,* Yes audio/x-ms-wax Media Files wax,* Yes video/x-ms-wmv Media Files wmv,* Yes video/x-ms-wvx Media Files wvx,* Yes Microsoft® DRM File: npwmsdrm.dll Version: 9.0.0.4503 DRM Store Netscape Plugin MIME Type Description Suffixes Enabled application/x-drm Network Interface Plugin nip Yes Microsoft® DRM File: npdrmv2.dll Version: 9.0.0.4503 DRM Netscape Network Object MIME Type Description Suffixes Enabled application/x-drm-v2 Network Interface Plugin nip Yes This crash seems to happen fairly often, to the point that she's unable to use Firefox to view the above pages.
Google Talk is Bug 501429. Crash due to old Adobe Reader Plugin is Bug 531551 what is due to .13 Release.
The stacks in those bugs don't look similar to this one, IINM.
(In reply to comment #0) > A friend of mine has been hitting this crash constantly on 3.6. I've > asked her to provide me with some details, and here they are: > > The crash seems to happen mostly either on: > > <http://www.bbc.co.uk/persian/tv/2009/01/000000_ptv_live_s.shtml> (which > contains a Flash plugin), or: > <http://www.nalbeki.com/persian.htm> (which contains a WMP plugin) > > ----------------------------------------------------------------------------- > > about:plugins > > ----------------------------------------------------------------------------- > Installed plugins > ... > > Shockwave Flash > > File: NPSWF32.dll > Version: 10.0.45.2 > Shockwave Flash 10.0 r45 > > ... > > Windows Media Player Plug-in Dynamic Link Library > > File: npdsplay.dll > Version: 3.0.2.629 > Npdsplay dll > > MIME Type Description Suffixes Enabled > application/asx Media Files * Yes > video/x-ms-asf-plugin Media Files * Yes > application/x-mplayer2 Media Files * Yes > video/x-ms-asf Media Files asf,asx,* Yes > video/x-ms-wm Media Files wm,* Yes > audio/x-ms-wma Media Files wma,* Yes > audio/x-ms-wax Media Files wax,* Yes > video/x-ms-wmv Media Files wmv,* Yes > video/x-ms-wvx Media Files wvx,* Yes > Microsoft® DRM > > ... > > This crash seems to happen fairly often, to the point that she's unable to use > Firefox to view the above pages. Her version of Flash is old. I had a lot of consistent crashes an hour ago but I upgraded using the "Developer's Page" here: http://www.adobe.com/support/flashplayer/downloads.html she may not want the Developer (Debug) version but at least if it crashes it can send a better Report ;) . The Page: https://www.mozilla.com/en-US/plugincheck/ says my WMPlayer is this: Microsoft® Windows Media Player Firefox Plugin 1.0.0.8 np-mswmp http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx I have 10.1 r85 (or 10.1.85.3) SWF and my WMP is 1.0.0.8, she should at minimum upgrade her Flash. Rob
(In reply to comment #0) > A friend of mine has been hitting this crash constantly on 3.6. I've asked her > to provide me with some details, and here they are: > > The crash seems to happen mostly either on: > > <http://www.bbc.co.uk/persian/tv/2009/01/000000_ptv_live_s.shtml> (which > contains a Flash plugin), or: > <http://www.nalbeki.com/persian.htm> (which contains a WMP plugin) > > Sample stacks: > > http://crash-stats.mozilla.com/report/index/f2f39609-29f7-4707-a8aa-0a1f52100917 > http://crash-stats.mozilla.com/report/index/6ad858a6-213a-45ae-9ef8-ee4742100917 > http://crash-stats.mozilla.com/report/index/1a8c5c02-6190-4ad5-9553-b871a2100917 > Is she doing something specific when this happens? Watching video, reloading the page, going to fullscreen, .. any additional detail on possible STR?
Crash Signature: [@ UserCallWinProcCheckWow ]
(In reply to Jim Mathies [:jimm] from comment #4) > > Is she doing something specific when this happens? Watching video, reloading > the page, going to fullscreen, .. any additional detail on possible STR? And does it still occur?
Severity: normal → critical
Flags: needinfo?(ehsan)
(In reply to Wayne Mery (:wsmwk) from comment #5) > (In reply to Jim Mathies [:jimm] from comment #4) > > > > Is she doing something specific when this happens? Watching video, reloading > > the page, going to fullscreen, .. any additional detail on possible STR? > > And does it still occur? As a general rule, I don't remember bug symptoms after 2.5+ years. :-) So, I don't know.
Flags: needinfo?(ehsan)
then let's put it to rest. (FWIW http://www.bbc.co.uk/persian/tv/2011/04/000001_ptv_live_streaming_map.shtml works for me)
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → INCOMPLETE
Product: Core → Core Graveyard
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