Unable to install the Thunderbird update




Application Update
8 years ago
11 months ago


(Reporter: Theo Gomringer, Unassigned)


Firefox Tracking Flags

(Not tracked)



(3 attachments)



8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv: Gecko/20090729 Firefox/3.5.2
Build Identifier: 3.1.4 to 3.1.6

Message: "Das Update konnte nicht installiert werden. Bitte stellen Sie sicher, dass keine weiteren Prozesse von Thunderbird auf diesem Computer aktiv sind. Starten Sie Thunderbird dann neu, um es erneut zu versuchen"
- not successful after restart of the system
- either without or with admin authority

Reproducible: Always

Steps to Reproduce:
1. download the recommended update
2. restart thunderbird
Actual Results:  
see abover

Expected Results:  
no message any more and 3.1.6 running

Comment 1

7 years ago

I think this issue is due to the windows account management system: let's assume a user has two accounts: 1 has no admin rights, the other has admin rights.

Thunderbird is still downloading updates for the user without admin rights, although this user will never be able to install these updates. An update with the admin user is possible, but doesn't remove the downloaded version.

Current situation:
User without admin rights:
1. Receives information, that new version is available
2. Downloads the new version
3. Asks or allows to select help - install new version
4. Thunderbird restarts
5. Thunderbird is unable to install anything due to missing rights
6. New version remains in help - install new version (even if admin updated the software).

Suggested solution (many more possible):
A. Stop at 1.
B. Stop at 2, but make the download only available to the admin
C. Stop at 4 and ask to log in as admin user (this black screen feature of windows, where an user can install software by having an administrator account

Comment 2

7 years ago
Created attachment 523756 [details]
Actual version of my thunderbird, no admin user

Comment 3

7 years ago
Created attachment 523757 [details]
As no admin user thunderbird suggest to update

Comment 4

7 years ago
Created attachment 523758 [details]
Where the problem can be found, no admin user

As admin user, there is no downloaded software, and if searched for updates, no updates found.
Ludo, could you invite someone who knows about installation to evaluate this bug?
Flags: needinfo?(ludovic)
Component: Installer → Application Update
Product: Thunderbird → Toolkit
Flags: needinfo?(ludovic) → needinfo?

Comment 6

5 years ago
Do you still see this problem?
Flags: needinfo?(thego)
Flags: needinfo?(sdf)
Flags: needinfo?
Summary: Unable to install the update → Unable to install the Thunderbird update
Whiteboard: [closeme 2013-08-15]

Comment 7

5 years ago
Hi Wayne, 

Yes. Just yesterday with versions 17.0.4 and 17.0.6, language pack German, both version had downloaded an update version and stored it into C:\Users\<username>\AppData\Local\Thunderbird\Mozilla Thunderbird\updates\0 although both user had no admin rights. 

From my point of view it makes no sense to have a user without admin rights to download something he/she will most likely not be allowed to use. 

On the other hand some improvements can be seen since my first message: sometimes it just says "New version can be downloaded here".

But the bug itself is not resolved from my point of view. 

Both systems were running an up to date Windows 7.

Grégoire Lauber
Flags: needinfo?(sdf)


5 years ago
Flags: needinfo?(thego)
Whiteboard: [closeme 2013-08-15]

Comment 8

a year ago
Is this still present in latest Thunderbird version?
Flags: needinfo?(thego)
Flags: needinfo?(sdf)
Whiteboard: [closeme 2017-05-15]

Comment 9

a year ago
Resolved per whiteboard
Last Resolved: a year ago
Flags: needinfo?(thego)
Flags: needinfo?(sdf)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2017-05-15]

Comment 10

11 months ago
No, it usually works. I think this separate updater component is solving this issue. From time to time one still needs to take some actions (restart the system or install by hand, but it became very seldom). You can close this bug.
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