Status

()

Core
Graphics
RESOLVED INCOMPLETE
8 years ago
6 years ago

People

(Reporter: Jeremy Cheng, Unassigned)

Tracking

Trunk
x86
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b7) Gecko/20100101 Firefox/4.0b7
Build Identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b7) Gecko/20100101 Firefox/4.0b7

Firefox hangs and video driver crashes when if hardware acceleration is turned on. This happens randomly when browsing web pages.

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Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:	LiveKernelEvent
OS Version:	6.1.7600.2.0.0.256.48
Locale ID:	3081

Files that help describe the problem
WD-20101116-0849.dmp
sysdata.xml
WERInternalMetadata.xml

 View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode:	117
BCP1:	FFFFFA8004658010
BCP2:	FFFFF88003B80F94
BCP3:	0000000000000000
BCP4:	0000000000000000
OS Version:	6_1_7600
Service Pack:	0_0
Product:	256_1
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Using ATI Radeon HD 5830 with latest 10.10 Catalyst Driver Package, the error can occur when browsing any web page.

Reproducible: Sometimes

Steps to Reproduce:
1. Get ATI Radeon HD 5830
2. Install Latest Driver
3. Browse with Firefox with Hardware Rendering enabled
Actual Results:  
Firefox and video driver will crash randomly

Expected Results:  
No crash
Please post the graphic section from about:support.
Note: This is a graphic card driver bug and not a Firefox one.
Component: General → Graphics
Product: Firefox → Core
QA Contact: general → thebes
Version: unspecified → Trunk
It should be noted when using Direct3D 10 firefox should not hang but recover when your graphics driver recovers, indeed it would be interesting to see your about:support!
(Reporter)

Comment 3

8 years ago
Here's the about:support

Adapter Description: ATI Radeon HD 5800 Series  
Vendor ID: 1002
Device ID: 689e
Adapter RAM: 1024
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64Driver Version8.782.0.0
Driver Date: 9-28-2010
Direct2D Enabled: true
DirectWrite Enabled: true
GPU Accelerated Windows: 1/1 Direct3D 10
(Reporter)

Comment 4

8 years ago
When graphics driver recovers, the firefox window is just covered with white rectangle. Only the title bar is visible and aero theme is disabled(only in firefox). If I close the window and restart firefox, tabs are not recovered.
(In reply to comment #4)
> When graphics driver recovers, the firefox window is just covered with white
> rectangle. Only the title bar is visible and aero theme is disabled(only in
> firefox). If I close the window and restart firefox, tabs are not recovered.

That's both unfortunate and unexpected. Primarily this is still a driver bug though which should probably be reported to ATI.
Reporter: Is this now fixed with ff4 Final ?
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
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