612723 - mrapp-stage04 can't talk to chat-support.mozilla.com:9091

Status: VERIFIED FIXED

(mozilla.org Graveyard :: Server Operations, task)

Description

[James Socol [:jsocol, :james]]

We're getting the following stack trace from a cron job that does an HTTP request using Python 2.6's urllib2.urlopen() method. It's happening every time the cron runs, making me think it's an access issue.

The cron is running on mrapp-stage04.

Traceback (most recent call last):
  File "/data/www/support-stage-new.mozilla.com/kitsune/manage.py", line 49, in <module>
    execute_manager(settings)
  File "/data/www/support-stage-new.mozilla.com/kitsune/vendor/src/django/django/core/management/__init__.py", line 438, in execute_manager
    utility.execute()
  File "/data/www/support-stage-new.mozilla.com/kitsune/vendor/src/django/django/core/management/__init__.py", line 379, in execute
    self.fetch_command(subcommand).run_from_argv(self.argv)
  File "/data/www/support-stage-new.mozilla.com/kitsune/vendor/src/django/django/core/management/base.py", line 191, in run_from_argv
    self.execute(*args, **options.__dict__)
  File "/data/www/support-stage-new.mozilla.com/kitsune/vendor/src/django/django/core/management/base.py", line 220, in execute
    output = self.handle(*args, **options)
  File "/data/www/support-stage-new.mozilla.com/kitsune/vendor/src/django-cronjobs/cronjobs/management/commands/cron.py", line 38, in handle
    registered[script](*args)
  File "/data/www/support-stage-new.mozilla.com/kitsune/apps/chat/cron.py", line 15, in get_queue_status
    xml = urllib2.urlopen(url)
  File "/usr/lib64/python2.6/urllib2.py", line 124, in urlopen
    return _opener.open(url, data, timeout)
  File "/usr/lib64/python2.6/urllib2.py", line 383, in open
    response = self._open(req, data)
  File "/usr/lib64/python2.6/urllib2.py", line 401, in _open
    '_open', req)
  File "/usr/lib64/python2.6/urllib2.py", line 361, in _call_chain
    result = func(*args)
  File "/usr/lib64/python2.6/urllib2.py", line 1138, in https_open
    return self.do_open(httplib.HTTPSConnection, req)
  File "/usr/lib64/python2.6/urllib2.py", line 1105, in do_open
    raise URLError(err)
urllib2.URLError: <urlopen error [Errno 110] Connection timed out>

Comment 1

[Jeremy Orem [:oremj]]

Was going to have neteng do this, but just ended up figuring out a fw rule:


access-list webapp-outbound line 117 extended permit tcp host 10.2.81.207 any eq 9091

Comment 2

[Shyam Mani [:fox2mike]]

Why is stage talking to prod?

Comment 3

[James Socol [:jsocol, :james]]

Because chat-support-stage is woefully out of date and doesn't appear to have the API we need. It's read-only, a GET request to read an XML file.