Cannot Sync, Incorrect Sync Key warning with Firefox Home 1.0.4



Cloud Services
Firefox Home
7 years ago
5 years ago


(Reporter: fox2mike, Unassigned)


Firefox Tracking Flags

(Not tracked)



(2 attachments)



7 years ago
Created attachment 491556 [details]
Cannot Sync, Incorrect Sync Key error message, iOS 4.0.2 on the iPhone

I upgraded Firefox Home on the iPhone to 1.4 earlier today and gave it a spin. It started up fine and then popped up a message about an Incorrect Sync Key and asked me to Cancel or Sign In. Assuming this was a password related issue, I signed in. 

At this point, I was able to see my tabs (including some that were very recently opened on my browser on the laptop). When I hit bookmarks, the same error popped up. I hit cancel and my bookmarks came up fine. 

Then I hit Settings -> Refresh and while syncing history, I'm able to consistently reproduce the error message. Restarting the app doesn't change this.

Comment 1

7 years ago
Oh, username is fox2mike (in case it's not obvious from the screenshot :p)

will review server logs for evidence of production issues and then bump over to dev with whatever evidence we have from the logs.
Assignee: nobody → rsoderberg
Summary: Cannot Sync, Incorrect Sync Key warning with Firefox Home 1.4 → Cannot Sync, Incorrect Sync Key warning with Firefox Home 1.0.4
Created attachment 491559 [details]
UNSORTED http logs associated with fox2mike for past 1-2 hours
I looked over all of the server logs.  There isn't anything immediately obvious as a direct cause.  I'm bumping this over to Stefan for further review.  Logs are attached in case that helps any.  They are all 200 OK with the exception of a pair of 404 from when he installed Home 1.0.4 for the first time.
Assignee: rsoderberg → nobody
Component: Operations → Firefox Home
QA Contact: operations → firefox-home

Comment 5

7 years ago
Oh and hitting Sign In obviously makes me sign in all over again.

Comment 6

7 years ago
Is this still an issue with Home 1.1?
The Firefox Home project has been retired, and Mozilla will no longer invest in future work on this project [1]. All bugs related to Firefox Home are being mass resolved.

For those interested in continuing work on this app, the source code for Firefox Home is available on Github [2].

Last Resolved: 5 years ago
Resolution: --- → WONTFIX
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