613416 - For Firefox Sync add an article about getting an activation code

Status: VERIFIED FIXED

(support.mozilla.org :: Knowledge Base Articles, task)

Description

[Alex Faaborg [:faaborg] (Firefox UX)]

Firefox sync will be using JPAKE codes for device activation.  Since we don't
know ahead of time in the UI what type of device the user may be trying to add,
we would like to have a support document available that can provide a more
detailed explanation than we could ever hope to provide in the interface
itself.

This bug is the inverse of bug 613415.  In this case, the user has started on their sync connected computer, and already clicked "add a device."  They now see a message saying:

"To activate your new device, go to Sync Options on the device and select “Connect” Show me how.

Enter the code that the device provides:"

This article needs to show them how to get the code that they are being asked to enter on the device that they are trying to add (that could be running Firefox or Fennec on any platform).

Comment 1

[Alex Faaborg [:faaborg] (Firefox UX)]

Mockup of where this link appears in the UI: http://people.mozilla.com/~faaborg/files/firefox4Mockups/jpakeFlow-i3/jpakeFlow-i3.htm

Comment 2

[Verdi [:verdi] Best to slack me]

Here's the article (missing screenshots) https://support.mozilla.com/kb/find-code-to-add-device-to-firefox-sync

Comment 3

[Guillermo López :willyaranda (probably SLOW response)]

Is this article finished? I've translated the article to Spanish, because there wasn't any warning in it.

Comment 4

[Verdi [:verdi] Best to slack me]

Yes it's finished.

Comment 5

[Guillermo López :willyaranda (probably SLOW response)]

(Closing? I don't have enough rights to do that)