613784 - Unable to play online divx streaming video online at all after upgrading to firefox 3.6.12

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[noneyabeeswx]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12

After upgrading to firefox 3.6.12, no online streaming divx videos will play.  Once I hit the start button, the entire video screen area just goes white - no video, no sound, no controls, just white screen where the video ought to be.  The rest of the webpage stays normal, its just the divx screen that disappears.  I checked my divx temp file also, and the video's aren't downloading either.  My divx player version is 7.2 build 10_0_0_184.  In the add-on's, its showing divx web player 1.4.1.4.  I'll update and see what happens, but you should know that firefox 3.6.12 is not working with relatively current versions of divx web player.

Reproducible: Always

Steps to Reproduce:
1. Go to any site with a streaming video that is divx
2. Hit the play/start button
3.
Actual Results:  
the visible divx screen completely disappears, goes white.  Video does not play, and does not download into the temp folder either.

Expected Results:  
Streaming divx video should play normally.

I'm using the default theme.  I haven't had any major problems with divx before upgrading to firefox 3.6.12.

Comment 1

[Matthias Versen [:Matti]]

Please attach, using the "add an attachment" link above, a list of installed plugins that you can get from about:plugins. Enter about:plugins as URL, copy and paste it to a text file ...

Please try http://support.mozilla.com/en-US/kb/Safe+Mode to be sure that this isn't caused by a broken addon.

Comment 2

[Matthias Versen [:Matti]]

Attachment: about:plugins from the reporter

Comment 3

[Matthias Versen [:Matti]]

a part from the email of the reporter:
>I then uninstalled divx again, and installed an older version, 1.4 (the newer is 
>7).  Now I can play divx again.  This is a little odd, however, as you'll see, 
>because the plug in shows "File: DivXBrowserPlugin.plugin Version: 1.4 DivX Web 
>Player version 1.4.1.4"  1.4 is the older version that works, but 1.4.1.4 is 
>what was shown with the newer version, 7, that did not work.

Look at your about:plugins list.

>DivX Web Player
>video/divx 	DivX Video File 	divx,div 	Yes

>VLC Multimedia Plug-in
>video/divx 	DivX video 	divx 	Yes

You have 2 different Plugins that handle the same content-type (video/divx).
Which one is chosen is "random". It's possible that with the installing of a new divx version Firefox will select the VLC Plugin to play the video/divx content. The VLC plugin itself may fail to play this divx video.

Can you please install the new divx version and disable the VLC Plugin in tools/addons/Plugins followed by a firefox restart ?

Comment 4

[Virginia (please send need info request to Brindusa Tot)]

Hi,

It looks like this issue corresponded to an old Mac OS version and it may be outdated or no longer reproducible. Upon having been given a possible solution, reporter has never answered back to confirm that issue has been solved on their end.

For these reasons, I'm marking this ticket as Resolved - WFM

Regards,
Virginia