614797 - Text under "Help with:" is empty after clicking on Back

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Software, task)

Description

[Scoobidiver (away)]

STR:
1. Go to Firefox support home page
2. Click on "Grab your cape and join us"
3. Click on Back button
The text under "Help with:" is empty. To get it back, you need to reload the page.

Comment 1

[Scoobidiver (away)]

Attachment: Text under "Help with" empty

Comment 3

[James Socol [:jsocol, :james]]

Just to confirm: does this only occur on the home page, or does the back button cause issues with Help With on articles, too? (That is, does "Article A => Article B => 'back'" cause the issue?)

Comment 4

[Scoobidiver (away)]

The back button causes issues with "Help With" on articles
To reproduce this bug, you need to change the default values, for instance, select Firefox 3.5-3.6 on Fx4 b7.

Comment 7

[Scoobidiver (away)]

I can not reproduce in SUMO 2.6.1.

Comment 8

[Erik Rose [:erik][:erikrose]]

Me neither, but I can like this:

1. Go to http://support.mozilla.com/en-US/kb/ActiveX
2. Click the "extensions" links (or any KB article link) in the body of the article.
3. Hit Back.

There's a lot of complexity going on on the home page: JS, redirects, etc. Something apparently gets around this bug, which could be an interesting clue when chasing it.

Comment 9

[Kadir Topal [:atopal]]

I can't reproduce this anymore, even when changing OS and version.