615451 - Keep getting multiple items entered in checkout for many sites

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Ghaas Gheet]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 ( .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 ( .NET CLR 3.5.30729)

RE:  www.Emsisoft.com,  www.MusicLandCentral.com
When I add an item to my cart and go to checkout, many times an extra item gets stuck and I CAN'T get rid of it no matter what I do!!  I have to use IE8 or even IE7.  I wrote a flipant letter to Emsisoft after they gave me a significant discount, no I feel like a complete JackAss -- I'll have to apologize and tell them I'm now using IE8 most of the time.  Why bother with FireFox?  It crashed very often, anyway.

Reproducible: Sometimes

Steps to Reproduce:
1. go to site to purchase something
2.  add item, proceed to checkout
3.  Try to checkout but get extra item and in NO WAY can I get by it except to use IE.
(where do I stick my screen-image capture attachment?)
Actual Results:  
1. go to site to purchase something
2.  add item, proceed to checkout
3.  Try to checkout but get extra item and in NO WAY can I get by it except to use IE.  (where do I stick my screen-image capture attachment?)

Expected Results:  
quit.  Use IE.  

(Why bother with FireFox?  It crashed very often, anyway.)
(where do I stick my screen-image capture attachment?)

Checkout with only the item I want to purchase.


(Why bother with FireFox?  It crashed very often, anyway.)

(where do I stick my screen-image capture attachment?)

Comment 1

[(mostly gone) XtC4UaLL [:xtc4uall]]

You can add an Attachment using the "Add an attachment" Link.

Is your Issue reproducible Extension-less in Safe-Mode and/or using a new Profile?
https://support.mozilla.com/en-US/kb/Safe+Mode
https://support.mozilla.com/en-US/kb/Managing+profiles#Creating_a_profile

If yes, can you provide more detailed Steps to reproduce the Issue?

Comment 2

[Tim (fmdeveloper)]

Reporter -> Are you still experiencing this issue? Have you tried safe mode or a new profile?

Comment 3

[Tim (fmdeveloper)]

Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question