615464 - file upload buttons not visible on usaa.com 'Deposit@Home' pages (behind secure login).

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Grognak the Barbarian]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12

Ditto summary. Add to that the fact that these same buttons once worked under earlier (about a year or so) versions of Firefox. Regrettably, I don't know and cannot give you the specific rev/rel number of the last working Firefox version. These buttons *do* currently work under Safari, however, which suggests to me (at least) that the website itself is not the sole cause of this problem. I called usaa.com's online tech support about it tonight. Their tech said the latest version of Firefox doesn't play well with their D@H pages and this is well known. Apparently others have had this problem with Firefox (only) under both WinDoze and Mac OS/X. He didn't mention anything about Firefox probs. under Linux, but didn't say there weren't any, either.

Reproducible: Always

Steps to Reproduce:
1. join usaa.com
2. login to your account via the current version of Firefox for Mac OS/X.
3. try to deposit a check from home by means of usaa.com's Deposit@Home feature.

Actual Results:  
Fail to find the green file-upload button. Fail to upload your check.

Expected Results:  
There should be a green button visible at Step 3 of the D@H process. Pressing it pops-up a standard open-file dialog.

usaa.com's tech support folks are aware that 'the latest version' of Firefox is at the eye of this storm. For my part, I think this problem has been around longer than that. I've had this prob with usaa.com for at least five or six months now.

Comment 1

[Tyler Downer [He/Him]]

Reporter, Firefox 4.0.1 has been released, and it features significant improvements over previous releases. Can you please update to Firefox 4.0.1 or later, and retest your bug? Please also create a fresh profile (
http://support.mozilla.com/kb/Managing+profiles), update your plugins (Flash, Java, Quicktime, Reader, etc) and update your graphics driver and Operating system to the latest versions available. 

If you still continue to see this issue, please comment. If you do not, please close this bug as RESOLVED > WORKSFORME

filter: prefirefox4uncobugs

Comment 2

[Wayne Mery (:wsmwk)]

Do you still see this problem when using a current version started in safe mode?
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode?redirectlocale=en-US&redirectslug=Safe+Mode

If you still continue to see this issue, please comment. If you do not, please close this bug as RESOLVED > WORKSFORME

Comment 3

[Phoenix]

Resolved per whiteboard