User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-BR; rv:18.104.22.168) Gecko/20101026 Firefox/3.6.12 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-BR; rv:22.214.171.124) Gecko/20101026 Firefox/3.6.12 Error introduced in Firefox: Error signature: szAppName : firefox.exe szAppVer : 126.96.36.19951 szModName : hungapp szModVer : 0.0.0.0 offset : 00000000 Technical information about the error report: C:\DOCUME~1\Miltao\CONFIG~1\Temp\WER5937.dir00\firefox.exe.mdmp C:\DOCUME~1\Miltao\CONFIG~1\Temp\WER5937.dir00\appcompat.txt Reproducible: Always
This error occurs when the computer is unused for a while and the screen saver appears
And then what happens? Please give alot more info. Try in a fresh profile, etc.
Version: unspecified → 3.6 Branch
As I described earlier, this error occurs when the computer is unused for a while and the screen saver appears. Thus, firefox gets stuck with the blank page. Hence, I can not access any tab, having to close firefox to open it again. As the windows open a bug report, I sent for you to see if help with anything. I believe this problem is preventing me to access the chat room of Yahoo. When I use Google Chrome or Explorer, I access Yahoo chat without problems. As I like Firefox, I am sending this error message to see if I can fix it, because I would not use another browser
The windows bug report info is useless. Did you try a fresh profile? Does the screensaver just come on, or does the computer go into hibernation or what?
Dear Tyler, I am attaching a file with two figures to report the error that appears. The problem appears after the screen saver starts. When re-active the computer (after the screen saver just come on) the firefox crashes.
Created attachment 494744 [details] Report to Bug 615579 - tabs crashed This attachment refers to Bug 615579 - tabs crashed
to get a stack trace: https://developer.mozilla.org/En/How_to_get_a_stacktrace_with_windbg !analyze -v -hang it looks like you're using some extension (session manager <https://addons.mozilla.org/en-US/firefox/addon/2324/> ?). Please try disabling it / using safe mode.
Man, it's very complicated to do this. I do not have much experience. Is not there an easier way? Help me please
I tried to follow the tips, but could not and then I was afraid to touch delicate things in the computer
you can try using: http://support.mozilla.com/en-US/kb/safe%20mode if you don't have a problem when using safemode, then the problem is probably an extension. in which case i think the list from about:support#extensions-tbody (when not in safe mode?) would be helpful. you can get more help from http://support.mozilla.com/chat
Thanks for your help In safe mode the tabs previously open are lost?
(In reply to comment #11) > Thanks for your help > In safe mode the tabs previously open are lost? no
Severity: normal → critical
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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