Status

()

--
critical
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: miltaaao, Unassigned)

Tracking

({crash, stackwanted})

3.6 Branch
x86
Windows XP
crash, stackwanted
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-BR; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-BR; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12

Error introduced in Firefox:

Error signature:
szAppName : firefox.exe     szAppVer : 1.9.2.3951     szModName : hungapp     
szModVer : 0.0.0.0     offset : 00000000     

Technical information about the error report:
C:\DOCUME~1\Miltao\CONFIG~1\Temp\WER5937.dir00\firefox.exe.mdmp
C:\DOCUME~1\Miltao\CONFIG~1\Temp\WER5937.dir00\appcompat.txt


Reproducible: Always
(Reporter)

Comment 1

8 years ago
This error occurs when the computer is unused for a while and the screen saver appears
And then what happens? Please give alot more info. Try in a fresh profile, etc.
Version: unspecified → 3.6 Branch
(Reporter)

Comment 3

8 years ago
As I described earlier, this error occurs when the computer is unused for a while and the screen saver appears. Thus, firefox gets stuck with the blank page. Hence, I can not access any tab, having to close firefox to open it again.
As the windows open a bug report, I sent for you to see if help with anything.
I believe this problem is preventing me to access the chat room of Yahoo. When I use Google Chrome or Explorer, I access Yahoo chat without problems. As I like Firefox, I am sending this error message to see if I can fix it, because I would not use another browser
The windows bug report info is useless. Did you try a fresh profile? Does the screensaver just come on, or does the computer go into hibernation or what?
(Reporter)

Comment 5

8 years ago
Dear Tyler, 

I am attaching a file with two figures to report the error that appears.

The problem appears after the screen saver starts. When re-active the computer (after the screen saver just come on) the firefox crashes.
(Reporter)

Comment 6

8 years ago
Created attachment 494744 [details]
Report to Bug 615579 - tabs crashed

This attachment refers to Bug 615579 - tabs crashed
Attachment #494744 - Flags: feedback+

Updated

8 years ago
Attachment #494744 - Flags: feedback+

Updated

8 years ago
Attachment #494744 - Attachment filename: Assim fica a página do Firefox.docx → strange.docx
Attachment #494744 - Attachment is patch: false
Attachment #494744 - Attachment mime type: text/plain → application/zip

Comment 7

8 years ago
to get a stack trace:
https://developer.mozilla.org/En/How_to_get_a_stacktrace_with_windbg
!analyze -v -hang

it looks like you're using some extension (session manager <https://addons.mozilla.org/en-US/firefox/addon/2324/> ?). Please try disabling it / using safe mode.
Keywords: stackwanted
(Reporter)

Comment 8

8 years ago
Man, it's very complicated to do this. I do not have much experience. Is not there an easier way?
Help me please
(Reporter)

Comment 9

8 years ago
I tried to follow the tips, but could not and then I was afraid to touch delicate things in the computer

Comment 10

8 years ago
you can try using:
http://support.mozilla.com/en-US/kb/safe%20mode

if you don't have a problem when using safemode, then the problem is probably an extension. in which case i think the list from about:support#extensions-tbody (when not in safe mode?) would be helpful.

you can get more help from http://support.mozilla.com/chat
(Reporter)

Comment 11

8 years ago
Thanks for your help
In safe mode the tabs previously open are lost?

Comment 12

7 years ago
(In reply to comment #11)
> Thanks for your help
> In safe mode the tabs previously open are lost?

no
Severity: normal → critical
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Keywords: crash
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.