615579 - tabs crashed

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Milton S Ribeiro]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-BR; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-BR; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12

Error introduced in Firefox:

Error signature:
szAppName : firefox.exe     szAppVer : 1.9.2.3951     szModName : hungapp     
szModVer : 0.0.0.0     offset : 00000000     

Technical information about the error report:
C:\DOCUME~1\Miltao\CONFIG~1\Temp\WER5937.dir00\firefox.exe.mdmp
C:\DOCUME~1\Miltao\CONFIG~1\Temp\WER5937.dir00\appcompat.txt


Reproducible: Always

Comment 1

[Milton S Ribeiro]

This error occurs when the computer is unused for a while and the screen saver appears

Comment 2

[Tyler Downer [He/Him]]

And then what happens? Please give alot more info. Try in a fresh profile, etc.

Comment 3

[Milton S Ribeiro]

As I described earlier, this error occurs when the computer is unused for a while and the screen saver appears. Thus, firefox gets stuck with the blank page. Hence, I can not access any tab, having to close firefox to open it again.
As the windows open a bug report, I sent for you to see if help with anything.
I believe this problem is preventing me to access the chat room of Yahoo. When I use Google Chrome or Explorer, I access Yahoo chat without problems. As I like Firefox, I am sending this error message to see if I can fix it, because I would not use another browser

Comment 4

[Tyler Downer [He/Him]]

The windows bug report info is useless. Did you try a fresh profile? Does the screensaver just come on, or does the computer go into hibernation or what?

Comment 5

[Milton S Ribeiro]

Dear Tyler, 

I am attaching a file with two figures to report the error that appears.

The problem appears after the screen saver starts. When re-active the computer (after the screen saver just come on) the firefox crashes.

Comment 6

[Milton S Ribeiro]

Attachment: Report to Bug 615579 - tabs crashed

This attachment refers to Bug 615579 - tabs crashed

Comment 7

[timeless]

to get a stack trace:
https://developer.mozilla.org/En/How_to_get_a_stacktrace_with_windbg
!analyze -v -hang

it looks like you're using some extension (session manager <https://addons.mozilla.org/en-US/firefox/addon/2324/> ?). Please try disabling it / using safe mode.

Comment 8

[Milton S Ribeiro]

Man, it's very complicated to do this. I do not have much experience. Is not there an easier way?
Help me please

Comment 9

[Milton S Ribeiro]

I tried to follow the tips, but could not and then I was afraid to touch delicate things in the computer

Comment 10

[timeless]

you can try using:
http://support.mozilla.com/en-US/kb/safe%20mode

if you don't have a problem when using safemode, then the problem is probably an extension. in which case i think the list from about:support#extensions-tbody (when not in safe mode?) would be helpful.

you can get more help from http://support.mozilla.com/chat

Comment 11

[Milton S Ribeiro]

Thanks for your help
In safe mode the tabs previously open are lost?

Comment 12

[Wayne Mery (:wsmwk)]

(In reply to comment #11)
> Thanks for your help
> In safe mode the tabs previously open are lost?

no