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why does Thunderbird junk my friend's mail, every time, even when i say don't junk his mail



MailNews Core
7 years ago
7 years ago


(Reporter: stonefish, Unassigned)


Firefox Tracking Flags

(Not tracked)




7 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20101026 Firefox/3.6.12
Build Identifier: 

his name is Patrick Jordan
his email address is generalportal55@gmail.com
and every email he sends me, Thunderbird says is a flame/junk

Reproducible: Always

Every email I click  "not junk"  

But, Thunderbird does not remember.

Patrick Jordan is my friend. He is not junk.

Comment 1

7 years ago
When I click on  "not junk" it means not junk.

So, when the same email friend emails, don't flag that email as junk.

Thank you

Comment 2

7 years ago
It won't be flagged as junk if the name is in the addressbook. See the Junk Settings in the Account Settings (each account can have different addressbooks).

Note that the detection of junk is done by an algorithm, and Thunderbird can't influence that (except for general rules as above). A single click on 'not junk' won't change that immediately. The rest of the mails might contain enough bad points to counteract that. Also note that marking as 'non junk' doesn't flag your email corespondent as trust-worthy, it only changes the statistics for ALL the words in the mail. His email-address is only 1 of the words. If necessary, you can reset the entire training data statistics. 

Also, is the mail only flagged as junk (possibly moved to the junk folder), or do you see a yellow bar telling you that the email message might be an email scam ? (that's not the same thing).


7 years ago
Component: General → Filters
Product: Thunderbird → MailNews Core
QA Contact: general → filters

Comment 3

7 years ago
see http://kb.mozillazine.org/Junk_Mail_Controls especially "whitelist"
Last Resolved: 7 years ago
Resolution: --- → INVALID
Summary: why does Thunderbird flame my friend, every time, even when i say don't flame him? → why does Thunderbird junk my friend's mail, every time, even when i say don't junk his mail
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