619342 - ibm dwa / inotes attachments do not work

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[ddoyne]

User-Agent:       Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0b7) Gecko/20100101 Firefox/4.0b7
Build Identifier: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0b7) Gecko/20100101 Firefox/4.0b7

attachments are not visible which prevents opening or saving

Reproducible: Always

Steps to Reproduce:
1. open email that contains attachments
2.
3.
Actual Results:  
no attachments visible

Expected Results:  
displayed the attachments contained in the email

Comment 1

[Ed Morley [:emorley]]

Does this work fine with 3.6.13?

Also, could you see if the issue occurs...
- With a new, empty profile:
http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile
- Using the latest nightly:
http://nightly.mozilla.org/

Thanks!

Comment 2

[ddoyne]

(In reply to comment #1)
> Does this work fine with 3.6.13?
> 
> Also, could you see if the issue occurs...
> - With a new, empty profile:
> http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile
> - Using the latest nightly:
> http://nightly.mozilla.org/
> 
> Thanks!

Yes

Comment 3

[Ed Morley [:emorley]]

Which of the three questions was that answering and what is the answer to the others please...

Comment 4

[ddoyne]

(In reply to comment #3)
> Which of the three questions was that answering and what is the answer to the
> others please...

sorry...

yes it worked in 3.6

does not work with a new profile, and also does not work with the latest nightly (minefield)

Comment 5

[Ed Morley [:emorley]]

Could you try changing the user agent string to see if it's the website incorrectly detecting the new Firefox version.

To do this, please:
1) Using Firefox 4b7 or the latest nightly, open about:config in a new tab
2) Right click in the middle and choose: New -> String
3) In the first box that pops up, enter:
general.useragent.override
4) In the second box that pops up, enter:
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13
5) Close about:config
6) Visit: http://whatsmyuseragent.com/ to check that your user agent now says "3.6.13"
7) Repeat the steps in comment 0.

To reset the user agent back to normal:
1) Go to about:config
2) Type general.useragent.override in the filter box
3) Right click the entry that shows up and press reset
4) Confirm your user agent is back to normal, using: http://whatsmyuseragent.com/

Thanks!

Comment 6

[Ed Morley [:emorley]]

Have you had a chance to follow the steps in comment 5?
Does updating to the latest nightly (since the last attempt) help at all?

Thanks!

Comment 7

[Ed Morley [:emorley]]

Can you try the steps in comment 5 please as well as the latest nightly/beta 9 when it comes out - thanks!

Or if the issue no longer, please mark as resolved worksforme, below - thanks!

Comment 8

[Ed Morley [:emorley]]

Closing incomplete due to lack of reply.

Please reopen after seeing comment 5 through 7, if this still occurs with the Firefox 4.0 final release:
http://www.mozilla.com/firefox/new/

Comment 9

[Ed Morley [:emorley]]

Meant to add, this is possibly related to bug 633113, but without further information (eg a copy of any error messages shown in the console), can't say for sure, so leaving as INCO.